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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Starter

    Score9 out of 10
    Small Businesses (1-50 employees)
    Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.

    $35

    per month per user

    Smartsheet

    Score8.1 out of 10
    N/ASmartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

    $12

    per month per user (up to 10 users)

    Pricing
    Salesforce StarterSmartsheet
    Editions & Modules
    No answers on this topic
    Pro
    $12
    per month per user (up to 10 users)
    Business
    $24
    per month per user (3 user minimum)
    Enterprise
    Contact Sales
    Advanced Work Management
    Contact Sales
    Offerings
    Pricing Offerings
    Salesforce StarterSmartsheet
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    Salesforce StarterSmartsheet
    Considered Both Products
    Salesforce
    No answer on this topic
    Smartsheet
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    4 Answers
    90%
    Would buy again
    62 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    88%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    98%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    96%
    Implementation went as expected
    51 Answers
    Features
    Salesforce StarterSmartsheet
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    8.7
    7 Ratings
    10% above category average
    Smartsheet
    -
    Ratings
    Customer data management / contact management7.27 Ratings00 Ratings
    Territory management7.57 Ratings00 Ratings
    Opportunity management9.07 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.46 Ratings00 Ratings
    Quote & order management9.65 Ratings00 Ratings
    Interaction tracking8.56 Ratings00 Ratings
    Channel / partner relationship management9.75 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    7.2
    6 Ratings
    7% below category average
    Smartsheet
    -
    Ratings
    Lead management7.26 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    8.1
    5 Ratings
    5% above category average
    Smartsheet
    -
    Ratings
    Task management9.65 Ratings00 Ratings
    Billing and invoicing management6.35 Ratings00 Ratings
    Reporting8.65 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    9.0
    5 Ratings
    16% above category average
    Smartsheet
    -
    Ratings
    Forecasting9.05 Ratings00 Ratings
    Pipeline visualization8.85 Ratings00 Ratings
    Customizable reports9.25 Ratings00 Ratings
    Customization
    Comparison of Customization features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    6.6
    6 Ratings
    15% below category average
    Smartsheet
    -
    Ratings
    Custom fields6.86 Ratings00 Ratings
    Custom objects6.85 Ratings00 Ratings
    Scripting environment5.65 Ratings00 Ratings
    API for custom integration7.25 Ratings00 Ratings
    Security
    Comparison of Security features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    8.6
    6 Ratings
    2% above category average
    Smartsheet
    -
    Ratings
    Single sign-on capability8.66 Ratings00 Ratings
    Role-based user permissions8.66 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    8.7
    5 Ratings
    15% above category average
    Smartsheet
    -
    Ratings
    Social engagement8.75 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    8.2
    5 Ratings
    8% above category average
    Smartsheet
    -
    Ratings
    Marketing automation8.25 Ratings00 Ratings
    Compensation management8.15 Ratings00 Ratings
    Platform
    Comparison of Platform features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    8.3
    6 Ratings
    8% above category average
    Smartsheet
    -
    Ratings
    Mobile access8.36 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    -
    Ratings
    Smartsheet
    9.1
    129 Ratings
    17% above category average
    Task Management00 Ratings9.8126 Ratings
    Resource Management00 Ratings10.0108 Ratings
    Gantt Charts00 Ratings9.0109 Ratings
    Scheduling00 Ratings9.8111 Ratings
    Workflow Automation00 Ratings9.2100 Ratings
    Team Collaboration00 Ratings10.0122 Ratings
    Support for Agile Methodology00 Ratings8.981 Ratings
    Support for Waterfall Methodology00 Ratings9.079 Ratings
    Document Management00 Ratings9.3101 Ratings
    Email integration00 Ratings9.0100 Ratings
    Mobile Access00 Ratings8.196 Ratings
    Timesheet Tracking00 Ratings9.762 Ratings
    Change request and Case Management00 Ratings8.169 Ratings
    Budget and Expense Management00 Ratings8.075 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Salesforce Starter and Smartsheet
    Feature
    Salesforce Starter
    -
    Ratings
    Smartsheet
    7.9
    66 Ratings
    2% above category average
    Quotes/estimates00 Ratings8.144 Ratings
    Invoicing00 Ratings7.537 Ratings
    Project & financial reporting00 Ratings8.760 Ratings
    Integration with accounting software00 Ratings7.332 Ratings
    Best Alternatives
    Salesforce StarterSmartsheet
    Small Businesses
    Salesflare
    Score10 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft To Do
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce StarterSmartsheet
    Likelihood to Recommend
    9.0
    (7 ratings)
    9.3
    (146 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    9.0
    (24 ratings)
    Usability
    8.4
    (4 ratings)
    9.3
    (17 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.1
    (45 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (6 ratings)
    User Testimonials
    Salesforce StarterSmartsheet
    Likelihood to Recommend
    Salesforce
    If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
    Incentivized
    Read full review
    Smartsheet
    Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
    Incentivized
    Read full review
    Pros
    Salesforce
    • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
    • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
    • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
    Incentivized
    Read full review
    Smartsheet
    • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
    • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
    • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
    Incentivized
    Read full review
    Cons
    Salesforce
    • Table views can be sorted by column. Filters can be applied, but only to one column. Multi-column filtering like Excel allows would be extremely useful and a big improvement.
    • The ability to quick copy data in a table view would also be helpful, like (ctrl ') in excel.
    Incentivized
    Read full review
    Smartsheet
    • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
    • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    No answers on this topic
    Smartsheet
    It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
    Incentivized
    Read full review
    Usability
    Salesforce
    The system is very user-friendly on a desktop but lacks mobile friendliness. The Customer relationship manager disappears after the deal is signed. We struggled to get the system in a usable format, which was not cost-effective. The CRM system on desktop was great but way more complicated than it should be.
    Incentivized
    Read full review
    Smartsheet
    Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
    Incentivized
    Read full review
    Support Rating
    Salesforce
    No answers on this topic
    Smartsheet
    I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    No answers on this topic
    Smartsheet
    It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
    Read full review
    Alternatives Considered
    Salesforce
    more expensive but as an industry leader and go, the learning curve pays for itself in ROI in lost time in onboarding
    Incentivized
    Read full review
    Smartsheet
    Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • It made the job more efficient for staff so they can spend time doing other tasks rather than configuring and maintaining Salesforce Starter.
    Incentivized
    Read full review
    Smartsheet
    • This has really opened up collaboration across teams. A lot less working in silos.
    • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
    Incentivized
    Read full review
    ScreenShots

    Salesforce Starter Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot