SAP Crystal vs. Tableau Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Crystal
Score 8.9 out of 10
N/A
SAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.
$295
per single user license
Tableau Desktop
Score 8.3 out of 10
N/A
Tableau Desktop is a data visualization product from Tableau. It connects to a variety of data sources for combining disparate data sources without coding. It provides tools for discovering patterns and insights, data calculations, forecasts, and statistical summaries and visual storytelling.
$70
per month
Pricing
SAP CrystalTableau Desktop
Editions & Modules
Upgrade Version to SAP Crystal Reports 2020
$295
per single user license
SAP Crystal Reports 2020 64-Bit
$495
per single user license
SAP Crystal Reports 2016 32-Bit
$495
per single user license
SAP Crystal Server 2020 1 NUL
$869
per user license + first year maintenance to be added
SAP Crystal Server 2020 5 CAL
$8,744
5 concurrent users + first year maintenance to be added
Tableau Creator
$70.00
Per User / Per Month
Offerings
Pricing Offerings
SAP CrystalTableau Desktop
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.All pricing plans are billed annually.
More Pricing Information
Community Pulse
SAP CrystalTableau Desktop
Considered Both Products
SAP Crystal
Chose SAP Crystal
Crystal Reports fits a niche for us in standard reporting. We don't use it for creating dashboards or interactive data analysis. That's where Tableau excels. For on-demand reports, we prefer Microsoft Reporting Service and Analysis Services. Crystal Report is very good when it …
Chose SAP Crystal
SAP Crystal Server stacks up better than Tableau Desktop and Google Charts because we found it was easier to customize and for what we needed it was easier to create the reports. So that is why we went with SAP Crystal Server over the other options that we had considered.
Chose SAP Crystal
Tableau was a great and user-friendly tool to use for a long time; however, it did not manage various users and their security access very well nor did it provide the level of reporting variation that was necessary at my company. SAP Crystal took some legwork, in the beginning, …
Chose SAP Crystal
Based on our organization policy we had to use this software. Tableau is also an equally solid software for preparing reports with an upper hand over business users - they don't require any coding experience. As opposed to Crystal Reports, it requires developers to do the work. …
Chose SAP Crystal
Crystal offered a more straightforward implementation for our situation. While Tableau offers well-designed reports, the overall functionality regarding data manipulation and analysis is behind Crystal.

Chose SAP Crystal
For automating documents and reports, I personally believe there is no better solution. However, for the sheer fact, it can't compare/combine two sources, I'd recommend pairing it with another BI tool. For example, Qlik, whereby you can create dashboards and compare multiple …
Chose SAP Crystal
Qlik is better in terms of reading data from different sources but it doesn’t have the auto doc ability like SAP Crystal Tableau. It is a decent visualization tool but doesn’t have the same ability in terms of rendering output reports into a suitable format. Plus the cost of Tab…
Chose SAP Crystal
We found that Crystal was a little more intuitive to our team members than the other products. All of the products were excellent choices but we liked the ability to code stored procedures to gather our data. While each product has very similar features, we went with …
Chose SAP Crystal
Our requirements were static in nature and we had a bias for SAP due to the availability of skilled in-house resources.
Chose SAP Crystal
I found Crystal much more flexible and easier to use for report building than Cognos. Crystal's menu system is similar to Microsoft Word and Excel, so it instantly seemed familiar. I had to do much more hunting in Cognos to modify the properties and formatting of a report. …
Chose SAP Crystal
I have to use Crystal Reports with our third party software, and it does make the pretty formatting easy, but it's actually less intuitive than the software with less of a GUI.
Chose SAP Crystal
The presentation level is compatible and is clear and concise. However, there are limits to customize and formatting As a large organization we were required daily to provide reports to our customers for various projects, data and financial information.
Chose SAP Crystal
SAP has a very sophisticated environment. It is very good to provide interaction in between different teams. I work in communications and to interact with air traffic control there is a good amount of interaction when using SAP. What I feel is that if you have an SAP database, …
Chose SAP Crystal
Due to its bigger brand and excellent user support, it is better than many competitors. If you have huge organization support, then operating it will make your reporting system much better. Otherwise, you might need better employee support for operating it. Otherwise, the whole …
Chose SAP Crystal
Excel has some competitive features with Crystal Reports, especially if you have it connected directly with the database, however, it's overall very different. With Crystal, it allows you to enter values before running a report to really compare between different parameters. It …
Chose SAP Crystal
SAP Crystal Server is exactly what we need for our reporting, both internally and externally, and we consistently use the scheduled reporting option and set up automatic delivery to save us time. These features are the main reason why we decided that this program was the …
Chose SAP Crystal
As already stated, some businesses may find SAP Crystal Reports too expensive. While there are cheaper alternatives, it will all depend on your business' specific needs which product to choose. Another factor to consider is, what is the product, the majority of your clients is …
Chose SAP Crystal
When we evaluated several options, we found SAP Crystal Server to be more reliable than some of its competitors. We wanted something that we could customise to use in several departments and for all different types of situations where reports would be useful. We also use other …
Chose SAP Crystal
We have a lot of clients who use SAP Crystal Server that we collaborate on reports with and this was a big reason for why we work with SAP Crystal Server. If I had to rate all the other analytics programs that I have worked with against SAP Crystal Server I would rate SAP …
Tableau Desktop
Chose Tableau Desktop
If any changes had to be made to existing visualizations when we used QlikView, a lot of security constraints existed and I had to run to the IT team for every change I had to implement. Tableau gives easy security change rights to the developer environment.
Chose Tableau Desktop
Ease of use, user friendly. The user finds it easy to work with and started creating things from day 1.
Chose Tableau Desktop
Excel is the ultimate jack-of-all-trades Swiss army knife approach. You can do almost anything but it is missing much of the polish of dedicated applications of Tableau. Great for the initial approach to a new dataset. I have created some custom Excel macros that go in and run …
Chose Tableau Desktop
I have used SSRS, Crystal Reports, Microsoft Excel, and Business Objects. Tableau offers more functionality than the rest and is pretty intuitive. I think SSRS is the easiest to use. Query speed is excellent with SSRS (at least when you are connected to SQL Server). Microsoft …
Chose Tableau Desktop
Tableau is the only tool that can be exposed to end users so that they can build their reports and dashboards and can publish these without the help of a dedicated developer.
Chose Tableau Desktop
When we eventually looked it up when we realised that it was much better than Crystal reports. It was so much better than Crystal reports there was no real comparison
Chose Tableau Desktop
Tableau, Crystal Reports, Oracle BI Tools.
Top Pros
Top Cons
Features
SAP CrystalTableau Desktop
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
SAP Crystal
9.3
122 Ratings
13% above category average
Tableau Desktop
8.5
167 Ratings
4% above category average
Pixel Perfect reports8.0111 Ratings8.5139 Ratings
Customizable dashboards10.097 Ratings8.9166 Ratings
Report Formatting Templates10.0115 Ratings8.2145 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
SAP Crystal
9.6
134 Ratings
17% above category average
Tableau Desktop
8.9
164 Ratings
10% above category average
Drill-down analysis10.0115 Ratings9.0159 Ratings
Formatting capabilities10.0133 Ratings9.1162 Ratings
Integration with R or other statistical packages8.663 Ratings8.1122 Ratings
Report sharing and collaboration10.0118 Ratings9.3157 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
SAP Crystal
9.4
134 Ratings
12% above category average
Tableau Desktop
8.6
158 Ratings
3% above category average
Publish to Web9.289 Ratings8.7149 Ratings
Publish to PDF10.0131 Ratings8.3149 Ratings
Report Versioning9.093 Ratings8.6116 Ratings
Report Delivery Scheduling9.096 Ratings9.2123 Ratings
Delivery to Remote Servers10.052 Ratings8.473 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
SAP Crystal
8.0
88 Ratings
0% below category average
Tableau Desktop
8.6
156 Ratings
7% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)7.651 Ratings9.0154 Ratings
Location Analytics / Geographic Visualization8.575 Ratings8.7149 Ratings
Predictive Analytics7.841 Ratings8.7126 Ratings
Pattern Recognition and Data Mining00 Ratings8.02 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
SAP Crystal
8.6
86 Ratings
1% above category average
Tableau Desktop
8.8
142 Ratings
3% above category average
Multi-User Support (named login)7.879 Ratings8.9139 Ratings
Role-Based Security Model7.778 Ratings8.3119 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.478 Ratings8.7129 Ratings
Report-Level Access Control10.01 Ratings9.03 Ratings
Single Sign-On (SSO)9.038 Ratings8.977 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
SAP Crystal
8.4
62 Ratings
6% above category average
Tableau Desktop
8.4
135 Ratings
6% above category average
Responsive Design for Web Access8.760 Ratings8.5124 Ratings
Mobile Application7.643 Ratings8.097 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.057 Ratings8.8117 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
SAP Crystal
7.0
43 Ratings
12% below category average
Tableau Desktop
8.8
64 Ratings
11% above category average
REST API7.48 Ratings8.856 Ratings
Javascript API6.035 Ratings8.651 Ratings
iFrames7.18 Ratings9.049 Ratings
Java API6.035 Ratings9.246 Ratings
Themeable User Interface (UI)8.337 Ratings8.453 Ratings
Customizable Platform (Open Source)7.031 Ratings8.746 Ratings
Best Alternatives
SAP CrystalTableau Desktop
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP CrystalTableau Desktop
Likelihood to Recommend
10.0
(156 ratings)
8.9
(194 ratings)
Likelihood to Renew
10.0
(19 ratings)
8.9
(39 ratings)
Usability
9.4
(28 ratings)
8.6
(63 ratings)
Availability
8.0
(1 ratings)
8.0
(10 ratings)
Performance
8.0
(1 ratings)
6.1
(9 ratings)
Support Rating
8.6
(21 ratings)
6.9
(56 ratings)
In-Person Training
10.0
(1 ratings)
9.4
(4 ratings)
Online Training
-
(0 ratings)
8.0
(4 ratings)
Implementation Rating
8.8
(14 ratings)
8.0
(34 ratings)
Configurability
8.0
(1 ratings)
8.1
(2 ratings)
Ease of integration
7.0
(1 ratings)
10.0
(1 ratings)
Product Scalability
7.0
(1 ratings)
7.0
(3 ratings)
Vendor post-sale
8.0
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
SAP CrystalTableau Desktop
Likelihood to Recommend
SAP
Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort. Automated report delivery requires the user to be aware of sql which cannot be expected from all users. Should support more document export formats and improve the UI for SAP B1 Users
Read full review
Tableau
Tableau Desktop is one the finest tool available in the market with such a wide range of capabilities in its suite that makes it easy to generate insights. Further, if optimally designed, then its reports are fairly simple to understand, yet capable enough to make changes at the required levels. One can create a variety of visualizations as required by the business or the clients. The data pipelines in the backend are very robust. The tableau desktop also provides options to develop the reports in developer mode, which is one of the finest features to embed and execute even the most complex possible logic. It's easier to operate, simple to navigate, and fluent to understand by the users.
Read full review
Pros
SAP
  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
Read full review
Tableau
  • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
  • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
Read full review
Cons
SAP
  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Read full review
Tableau
  • Formatting the data to work correctly in graphical presentations can be time consuming
  • Daily data extracts can run slowly depending on how much data is required and the source of the data
  • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features
Read full review
Likelihood to Renew
SAP
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
Read full review
Tableau
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.
Read full review
Usability
SAP
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Read full review
Tableau
Tableau Desktop has proven to be a lifesaver in many situations. Once we've completed the initial setup, it's simple to use. It has all of the features we need to quickly and efficiently synthesize our data. Tableau Desktop has advanced capabilities to improve our company's data structure and enable self-service for our employees.
Read full review
Reliability and Availability
SAP
No answers on this topic
Tableau
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Read full review
Performance
SAP
No answers on this topic
Tableau
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast
Read full review
Support Rating
SAP
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Read full review
Tableau
I have never really used support much, to be honest. I think the support is not as user-friendly to search and use it. I did have an encounter with them once and it required a bit of going back and forth for licensing before reaching a resolution. They did solve my issue though
Read full review
In-Person Training
SAP
Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
Read full review
Tableau
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Read full review
Online Training
SAP
No answers on this topic
Tableau
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Read full review
Implementation Rating
SAP
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
Read full review
Tableau
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
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Alternatives Considered
SAP
Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
Read full review
Tableau
If we do not have legacy tools which have already been set up, I would switch the visualization method to open source software via PyCharm, Atom, and Visual Studio IDE. These IDEs cannot directly help you to visualize the data but you can use many python packages to do so through these IDEs.
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Scalability
SAP
No answers on this topic
Tableau
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.
Read full review
Return on Investment
SAP
  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
Read full review
Tableau
  • Tableau was acquired years ago, and has provided good value with the content created.
  • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
  • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
Read full review
ScreenShots

SAP Crystal Screenshots

Screenshot of Pixel-perfect reporting solutionScreenshot of Refresh with a clickScreenshot of Build pixel-perfect documentsScreenshot of Connect to all data sourcesScreenshot of Use drag and dropScreenshot of Build interactive reports