What users are saying about
544 Ratings
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Top Rated
2042 Ratings
544 Ratings
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Score 7.8 out of 100

Tableau Desktop

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Top Rated
2042 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • SAP Crystal ranks higher in 6 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling, Access Control and Security, Mobile Capabilities, Application Program Interfaces (APIs) / Embedding
  • Tableau Desktop ranks higher in 1 feature set: Data Discovery and Visualization

BI Standard Reporting

8.8

SAP Crystal

88%
8.1

Tableau Desktop

81%
SAP Crystal ranks higher in 3/3 features

Pixel Perfect reports

8.4
84%
111 Ratings
8.0
80%
137 Ratings

Customizable dashboards

8.8
88%
98 Ratings
8.5
85%
163 Ratings

Report Formatting Templates

9.0
90%
116 Ratings
7.8
78%
142 Ratings

Ad-hoc Reporting

8.7

SAP Crystal

87%
8.1

Tableau Desktop

81%
SAP Crystal ranks higher in 4/4 features

Drill-down analysis

8.3
83%
116 Ratings
8.1
81%
156 Ratings

Formatting capabilities

8.9
89%
134 Ratings
8.0
80%
159 Ratings

Integration with R or other statistical packages

8.5
85%
64 Ratings
7.6
76%
120 Ratings

Report sharing and collaboration

9.1
91%
119 Ratings
8.5
85%
155 Ratings

Report Output and Scheduling

9.1

SAP Crystal

91%
8.2

Tableau Desktop

82%
SAP Crystal ranks higher in 5/5 features

Publish to Web

9.1
91%
90 Ratings
8.6
86%
146 Ratings

Publish to PDF

9.3
93%
132 Ratings
8.4
84%
146 Ratings

Report Versioning

8.9
89%
94 Ratings
7.9
79%
112 Ratings

Report Delivery Scheduling

9.1
91%
96 Ratings
8.2
82%
119 Ratings

Delivery to Remote Servers

9.0
90%
51 Ratings
7.8
78%
70 Ratings

Data Discovery and Visualization

7.9

SAP Crystal

79%
8.4

Tableau Desktop

84%
Tableau Desktop ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

7.6
76%
51 Ratings
8.7
87%
151 Ratings

Location Analytics / Geographic Visualization

8.4
84%
75 Ratings
8.7
87%
146 Ratings

Predictive Analytics

7.8
78%
42 Ratings
7.9
79%
123 Ratings

Access Control and Security

8.5

SAP Crystal

85%
8.4

Tableau Desktop

84%
Tableau Desktop ranks higher in 3/4 features

Multi-User Support (named login)

8.3
83%
81 Ratings
8.4
84%
136 Ratings

Role-Based Security Model

8.2
82%
79 Ratings
8.3
83%
115 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

8.6
86%
79 Ratings
8.6
86%
126 Ratings

Single Sign-On (SSO)

9.1
91%
38 Ratings
8.5
85%
74 Ratings

Mobile Capabilities

8.4

SAP Crystal

84%
7.9

Tableau Desktop

79%
SAP Crystal ranks higher in 2/3 features

Responsive Design for Web Access

8.8
88%
62 Ratings
7.9
79%
121 Ratings

Mobile Application

7.7
77%
45 Ratings
7.8
78%
179 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

8.8
88%
57 Ratings
8.0
80%
113 Ratings

Application Program Interfaces (APIs) / Embedding

7.9

SAP Crystal

79%
7.7

Tableau Desktop

77%
SAP Crystal ranks higher in 3/6 features

REST API

7.4
74%
8 Ratings
7.8
78%
55 Ratings

Javascript API

8.5
85%
34 Ratings
7.8
78%
49 Ratings

iFrames

7.1
71%
8 Ratings
7.6
76%
47 Ratings

Java API

8.9
89%
34 Ratings
7.3
73%
44 Ratings

Themeable User Interface (UI)

8.2
82%
37 Ratings
7.7
77%
50 Ratings

Customizable Platform (Open Source)

7.7
77%
30 Ratings
8.1
81%
44 Ratings

Attribute Ratings

  • SAP Crystal is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, In-Person Training, Implementation Rating
  • SAP Crystal and Tableau Desktop are tied in 3 areas: Availability, Support Rating, Product Scalability

Likelihood to Recommend

9.0

SAP Crystal

90%
157 Ratings
8.6

Tableau Desktop

86%
191 Ratings

Likelihood to Renew

10.0

SAP Crystal

100%
19 Ratings
8.9

Tableau Desktop

89%
39 Ratings

Usability

9.3

SAP Crystal

93%
28 Ratings
8.8

Tableau Desktop

88%
66 Ratings

Availability

8.0

SAP Crystal

80%
2 Ratings
8.0

Tableau Desktop

80%
20 Ratings

Performance

8.0

SAP Crystal

80%
2 Ratings
6.1

Tableau Desktop

61%
18 Ratings

Support Rating

8.0

SAP Crystal

80%
36 Ratings
8.0

Tableau Desktop

80%
74 Ratings

In-Person Training

10.0

SAP Crystal

100%
1 Rating
9.4

Tableau Desktop

94%
4 Ratings

Online Training

SAP Crystal

N/A
0 Ratings
8.0

Tableau Desktop

80%
4 Ratings

Implementation Rating

8.8

SAP Crystal

88%
28 Ratings
8.0

Tableau Desktop

80%
68 Ratings

Product Scalability

7.0

SAP Crystal

70%
1 Rating
7.0

Tableau Desktop

70%
3 Ratings

Likelihood to Recommend

SAP Crystal

Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort.Automated report delivery requires the user to be aware of sql which cannot be expected from all users.Should support more document export formats and improve the UI for SAP B1 Users
Issac Paul | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop is better for data analysis and visualization. Its advanced visualization features helped us better understand our business and customer demographics. We use Tableau Desktop to track our team’s progress. Real-time analyses and interactive dashboards are helpful for monitoring data. We can now create and share insights in ways we couldn’t before. It’s easy to put faith in and use these insights. Tableau Desktop can compare data from previous years with weekly, monthly, quarterly, and annual comparisons. It assists businesses in identifying the best and least-sold products. However, this requires expensive licenses and skilled personnel, which small businesses cannot afford.
Al Mubassir Muin | TrustRadius Reviewer

Pros

SAP Crystal

  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
Anonymous | TrustRadius Reviewer

Tableau Desktop

  • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
  • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
Afia Tamanna | TrustRadius Reviewer

Cons

SAP Crystal

  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Frank Hunt | TrustRadius Reviewer

Tableau Desktop

  • Formatting the data to work correctly in graphical presentations can be time consuming
  • Daily data extracts can run slowly depending on how much data is required and the source of the data
  • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features
Anonymous | TrustRadius Reviewer

Pricing Details

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$295 per single user license

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2020 64-Bit$4951
Upgrade Version to SAP Crystal Reports 2020$2951
SAP Crystal Reports 2016 32-Bit$4951
SAP Crystal Server 2020 1 NUL$8692
SAP Crystal Server 2020 5 CAL$8,7443
  1. per single user license
  2. per user license + first year maintenance to be added
  3. 5 concurrent users + first year maintenance to be added
Additional Pricing Details
* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Tableau Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$70 per month

Tableau Desktop Editions & Modules

Edition
Tableau Creator$70.001
  1. Per User / Per Month
Additional Pricing Details
All pricing plans are billed annually.

Likelihood to Renew

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.9
Based on 39 answers
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.
Anonymous | TrustRadius Reviewer

Usability

SAP Crystal

SAP Crystal 9.3
Based on 28 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.8
Based on 66 answers
It is a good tool for creating beautiful visualizations and sharing dashboards. It does offer a variety of features and also making interactive dashboards. It is easy to learn and create custom visualizations really fast. It does offer good API connectivity to gather data. But it lacks the structure for data cleaning and processing.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SAP Crystal

SAP Crystal 8.0
Based on 2 answers
No answer on this topic is available.

Tableau Desktop

Tableau Desktop 8.0
Based on 20 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Brad Llewellyn | TrustRadius Reviewer

Performance

SAP Crystal

SAP Crystal 8.0
Based on 2 answers
No answer on this topic is available.

Tableau Desktop

Tableau Desktop 6.1
Based on 18 answers
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast
Anonymous | TrustRadius Reviewer

Support Rating

SAP Crystal

SAP Crystal 8.0
Based on 36 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 74 answers
The Tableau Desktop's support team has been very helpful and tend to response very quickly. After all you have paid very premium price for the product and it goes to the services. This makes using the tool much easier for these who doesn't have such experience to get help quickly.
Anonymous | TrustRadius Reviewer

In-Person Training

SAP Crystal

SAP Crystal 10.0
Based on 1 answer
Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Jon Boeckenstedt | TrustRadius Reviewer

Online Training

SAP Crystal

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Implementation Rating

SAP Crystal

SAP Crystal 8.8
Based on 28 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 68 answers
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
David Fickes | TrustRadius Reviewer

Alternatives Considered

SAP Crystal

Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau hands-down wins based upon functionality, interoperability with a wide variety of enterprise-class data connections, end-user support, and quality of visualizations. Tableau Desktop offers a substantially more robust, refined, and mature product. It became quickly apparent that there was no real comparison. For applications that need fast, accurate analytics using a wide portfolio of underlying data sources, Tableau Desktop is the clear winner.
Jason Guinn | TrustRadius Reviewer

Scalability

SAP Crystal

SAP Crystal 7.0
Based on 1 answer
No answer on this topic is available.

Tableau Desktop

Tableau Desktop 7.0
Based on 3 answers
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Crystal

  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
Rohit Narang | TrustRadius Reviewer

Tableau Desktop

  • Tableau was acquired years ago, and has provided good value with the content created.
  • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
  • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
John Stuchly | TrustRadius Reviewer

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