What users are saying about
25 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP Sales Cloud
Talisma Social CRM
5.6
Customer data management / contact management
SAP Sales Cloud
Talisma Social CRM
8.0
Workflow management
SAP Sales Cloud
Talisma Social CRM
6.0
Territory management
SAP Sales Cloud
Talisma Social CRM
6.0
Opportunity management
SAP Sales Cloud
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
SAP Sales Cloud
Talisma Social CRM
3.0
Contract management
SAP Sales Cloud
Talisma Social CRM
4.0
Quote & order management
SAP Sales Cloud
Talisma Social CRM
5.0
Interaction tracking
SAP Sales Cloud
Talisma Social CRM
9.0
Channel / partner relationship management
SAP Sales Cloud
Talisma Social CRM
5.0

Customer Service & Support

SAP Sales Cloud
Talisma Social CRM
4.7
Case management
SAP Sales Cloud
Talisma Social CRM
3.0
Call center management
SAP Sales Cloud
Talisma Social CRM
5.0
Help desk management
SAP Sales Cloud
Talisma Social CRM
6.0

Marketing Automation

SAP Sales Cloud
Talisma Social CRM
4.0
Lead management
SAP Sales Cloud
Talisma Social CRM
5.0
Email marketing
SAP Sales Cloud
Talisma Social CRM
3.0

CRM Project Management

SAP Sales Cloud
Talisma Social CRM
6.0
Task management
SAP Sales Cloud
Talisma Social CRM
7.0
Billing and invoicing management
SAP Sales Cloud
Talisma Social CRM
4.0
Reporting
SAP Sales Cloud
Talisma Social CRM
7.0

CRM Reporting & Analytics

SAP Sales Cloud
Talisma Social CRM
5.7
Forecasting
SAP Sales Cloud
Talisma Social CRM
5.0
Pipeline visualization
SAP Sales Cloud
Talisma Social CRM
3.0
Customizable reports
SAP Sales Cloud
Talisma Social CRM
9.0

Customization

SAP Sales Cloud
Talisma Social CRM
6.3
Custom fields
SAP Sales Cloud
Talisma Social CRM
9.0
Custom objects
SAP Sales Cloud
Talisma Social CRM
8.0
Scripting environment
SAP Sales Cloud
Talisma Social CRM
3.0
API for custom integration
SAP Sales Cloud
Talisma Social CRM
5.0

Security

SAP Sales Cloud
Talisma Social CRM
5.5
Single sign-on capability
SAP Sales Cloud
Talisma Social CRM
2.0
Role-based user permissions
SAP Sales Cloud
Talisma Social CRM
9.0

Social CRM

SAP Sales Cloud
Talisma Social CRM
4.0
Social data
SAP Sales Cloud
Talisma Social CRM
5.0
Social engagement
SAP Sales Cloud
Talisma Social CRM
3.0

Integrations with 3rd-party Software

SAP Sales Cloud
Talisma Social CRM
3.5
Marketing automation
SAP Sales Cloud
Talisma Social CRM
4.0
Compensation management
SAP Sales Cloud
Talisma Social CRM
3.0

Platform

SAP Sales Cloud
Talisma Social CRM
4.0
Mobile access
SAP Sales Cloud
Talisma Social CRM
4.0

Pros

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Support Rating

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

SAP Sales Cloud
7.5
Talisma Social CRM
4.0

Support Rating

SAP Sales Cloud
7.0
Talisma Social CRM

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