What users are saying about
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119 Ratings

SAP Sales Cloud

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119 Ratings
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Score 8 out of 100
4 Ratings
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Score 4 out of 100

Feature Set Ratings

  • SAP Sales Cloud ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.1

SAP Sales Cloud

81%
5.6

Talisma Social CRM

56%
SAP Sales Cloud ranks higher in 8/9 features

Customer data management / contact management

8.9
89%
50 Ratings
8.0
80%
1 Rating

Workflow management

7.9
79%
51 Ratings
6.0
60%
1 Rating

Territory management

7.7
77%
45 Ratings
6.0
60%
1 Rating

Opportunity management

8.2
82%
49 Ratings
4.0
40%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.8
78%
44 Ratings
3.0
30%
1 Rating

Contract management

7.4
74%
47 Ratings
4.0
40%
1 Rating

Quote & order management

8.2
82%
46 Ratings
5.0
50%
1 Rating

Interaction tracking

8.8
88%
46 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

7.7
77%
46 Ratings
5.0
50%
1 Rating

Customer Service & Support

8.4

SAP Sales Cloud

84%
4.7

Talisma Social CRM

47%
SAP Sales Cloud ranks higher in 3/3 features

Case management

8.3
83%
40 Ratings
3.0
30%
1 Rating

Call center management

8.5
85%
40 Ratings
5.0
50%
1 Rating

Help desk management

8.4
84%
39 Ratings
6.0
60%
1 Rating

Marketing Automation

7.8

SAP Sales Cloud

78%
4.0

Talisma Social CRM

40%
SAP Sales Cloud ranks higher in 2/2 features

Lead management

7.8
78%
42 Ratings
5.0
50%
1 Rating

Email marketing

7.9
79%
37 Ratings
3.0
30%
1 Rating

CRM Project Management

8.3

SAP Sales Cloud

83%
6.0

Talisma Social CRM

60%
SAP Sales Cloud ranks higher in 3/3 features

Task management

8.6
86%
42 Ratings
7.0
70%
1 Rating

Billing and invoicing management

8.0
80%
37 Ratings
4.0
40%
1 Rating

Reporting

8.3
83%
38 Ratings
7.0
70%
1 Rating

CRM Reporting & Analytics

7.7

SAP Sales Cloud

77%
5.7

Talisma Social CRM

57%
SAP Sales Cloud ranks higher in 2/3 features

Forecasting

7.4
74%
43 Ratings
5.0
50%
1 Rating

Pipeline visualization

8.2
82%
43 Ratings
3.0
30%
1 Rating

Customizable reports

7.5
75%
48 Ratings
9.0
90%
1 Rating

Customization

7.9

SAP Sales Cloud

79%
6.3

Talisma Social CRM

63%
SAP Sales Cloud ranks higher in 3/4 features

Custom fields

8.0
80%
48 Ratings
9.0
90%
1 Rating

Custom objects

8.0
80%
46 Ratings
8.0
80%
1 Rating

Scripting environment

7.5
75%
41 Ratings
3.0
30%
1 Rating

API for custom integration

8.3
83%
41 Ratings
5.0
50%
1 Rating

Security

8.6

SAP Sales Cloud

86%
5.5

Talisma Social CRM

55%
SAP Sales Cloud ranks higher in 1/2 features

Single sign-on capability

8.6
86%
48 Ratings
2.0
20%
1 Rating

Role-based user permissions

8.6
86%
44 Ratings
9.0
90%
1 Rating

Social CRM

8.1

SAP Sales Cloud

81%
4.0

Talisma Social CRM

40%
SAP Sales Cloud ranks higher in 2/2 features

Social data

8.3
83%
30 Ratings
5.0
50%
1 Rating

Social engagement

8.0
80%
29 Ratings
3.0
30%
1 Rating

Integrations with 3rd-party Software

8.0

SAP Sales Cloud

80%
3.5

Talisma Social CRM

35%
SAP Sales Cloud ranks higher in 2/2 features

Marketing automation

8.3
83%
39 Ratings
4.0
40%
1 Rating

Compensation management

7.7
77%
31 Ratings
3.0
30%
1 Rating

Platform

6.9

SAP Sales Cloud

69%
4.0

Talisma Social CRM

40%
SAP Sales Cloud ranks higher in 1/1 features

Mobile access

6.9
69%
41 Ratings
4.0
40%
1 Rating

Attribute Ratings

  • SAP Sales Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

SAP Sales Cloud

82%
61 Ratings
4.0

Talisma Social CRM

40%
1 Rating

Likelihood to Renew

8.8

SAP Sales Cloud

88%
5 Ratings

Talisma Social CRM

N/A
0 Ratings

Usability

7.9

SAP Sales Cloud

79%
8 Ratings

Talisma Social CRM

N/A
0 Ratings

Availability

8.0

SAP Sales Cloud

80%
2 Ratings

Talisma Social CRM

N/A
0 Ratings

Performance

8.0

SAP Sales Cloud

80%
2 Ratings

Talisma Social CRM

N/A
0 Ratings

Support Rating

9.2

SAP Sales Cloud

92%
15 Ratings

Talisma Social CRM

N/A
0 Ratings

Online Training

7.0

SAP Sales Cloud

70%
2 Ratings

Talisma Social CRM

N/A
0 Ratings

Implementation Rating

8.0

SAP Sales Cloud

80%
2 Ratings

Talisma Social CRM

N/A
0 Ratings

Product Scalability

7.9

SAP Sales Cloud

79%
20 Ratings

Talisma Social CRM

N/A
0 Ratings

Likelihood to Recommend

SAP

When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
Read full review

Talisma Corporation

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Read full review

Pros

SAP

  • Easy to configure based on our business needs.
  • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
  • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
  • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
Read full review

Talisma Corporation

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Read full review

Cons

SAP

  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
Read full review

Talisma Corporation

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Read full review

Pricing Details

SAP Sales Cloud

Starting Price

Editions & Modules

SAP Sales Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Talisma Social CRM

    Starting Price

    $0

    Editions & Modules

    Talisma Social CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
      Read full review

      Talisma Corporation

      No answers on this topic

      Usability

      SAP

      In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
      Read full review

      Talisma Corporation

      No answers on this topic

      Reliability and Availability

      SAP

      Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
      Read full review

      Talisma Corporation

      No answers on this topic

      Support Rating

      SAP

      SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
      Read full review

      Talisma Corporation

      No answers on this topic

      Online Training

      SAP

      Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
      Read full review

      Talisma Corporation

      No answers on this topic

      Implementation Rating

      SAP

      The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
      Read full review

      Talisma Corporation

      No answers on this topic

      Alternatives Considered

      SAP

      The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
      Read full review

      Talisma Corporation

      Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
      Read full review

      Scalability

      SAP

      The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
      Read full review

      Talisma Corporation

      No answers on this topic

      Return on Investment

      SAP

      • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
      • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
      • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
      Read full review

      Talisma Corporation

      • Positive: It has helped find new leads.
      • Positive: It has helped run reports.
      • Negative: It has taken a lot of time to manage.
      Read full review

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