SAP Sales Cloud vs Talisma Social CRM

Likelihood to Recommend

For:

Bigger sales team
Longer deal sizes
High volume of opportunities
Multiple stakeholders involved in decision making

Not for:

Smaller sales org with no proper CRM tool
Small deal cycles

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.

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Verified User

Director in Marketing

Higher Education Company, 1001-5000 employees

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Feature Rating Comparison

SAP Sales Cloud

Talisma Social CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

SAP Sales Cloud

Talisma Social CRM

Case management

Call center management

Help desk management

SAP Sales Cloud

Talisma Social CRM

Lead management

Email marketing

SAP Sales Cloud

Talisma Social CRM

Task management

Billing and invoicing management

Reporting

SAP Sales Cloud

Talisma Social CRM

Forecasting

Pipeline visualization

Customizable reports

SAP Sales Cloud

Talisma Social CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

SAP Sales Cloud

Talisma Social CRM

Single sign-on capability

Role-based user permissions

SAP Sales Cloud

Talisma Social CRM

Social data

Social engagement

SAP Sales Cloud

Talisma Social CRM

Marketing automation

Compensation management

SAP Sales Cloud

Talisma Social CRM

Mobile access

Pros

Capturing deal score
Submitting forecast
Updating next steps

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

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Tracks information.
Sorts and categorizes data.
A lot of flexibility.

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Verified User

Director in Marketing

Higher Education Company, 1001-5000 employees

View all 1 answers on this topic

Cons

Deal Scoring
Activity Tracking
Product Updates

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Benjamin Robertson

Manager Sales Operations

Celtra, Inc.Marketing and Advertising, 51-200 employees

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Not easy to use.
Takes a lot of time to understand the basics.
Issues with data and lists.

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Verified User

Director in Marketing

Higher Education Company, 1001-5000 employees

View all 1 answers on this topic

Support Rating

SAP Sales Cloud 7.0

Based on 4 answers

I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We did not compare DataHug with any other system so I cannot comment on this

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Richard Massey

Sales Effectiveness Manager

SHAPE AustraliaConstruction, 201-500 employees

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Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.

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Verified User

Director in Marketing

Higher Education Company, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

Positive - forecasting deals

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

View all 4 answers on this topic

Positive: It has helped find new leads.
Positive: It has helped run reports.
Negative: It has taken a lot of time to manage.

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Verified User

Director in Marketing

Higher Education Company, 1001-5000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

SAP Sales Cloud

Talisma Social CRM

SAP Sales Cloud

Talisma Social CRM

Likelihood to Recommend

SAP Sales Cloud

Talisma Social CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

SAP Sales Cloud

Talisma Social CRM

Cons

SAP Sales Cloud

Talisma Social CRM

Support Rating

SAP Sales Cloud

Talisma Social CRM

Alternatives Considered

SAP Sales Cloud

Talisma Social CRM

Return on Investment

SAP Sales Cloud

Talisma Social CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison