SAP Sales Cloud vs. Talisma Social CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Talisma Social CRM
Score 3.4 out of 10
N/A
Talisma Social CRM is a customer relationship management (CRM) software with features such as customer retention, targeted marketing campaigns, and social media monitoring and listening.N/A
Pricing
SAP Sales CloudTalisma Social CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP Sales CloudTalisma Social CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
SAP Sales CloudTalisma Social CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Sales Cloud
7.9
100 Ratings
3% above category average
Talisma Social CRM
5.6
1 Ratings
31% below category average
Customer data management / contact management8.298 Ratings8.01 Ratings
Workflow management8.298 Ratings6.01 Ratings
Territory management8.186 Ratings6.01 Ratings
Opportunity management8.594 Ratings4.01 Ratings
Integration with email client (e.g., Outlook or Gmail)8.191 Ratings3.01 Ratings
Contract management7.293 Ratings4.01 Ratings
Quote & order management7.890 Ratings5.01 Ratings
Interaction tracking8.193 Ratings9.01 Ratings
Channel / partner relationship management6.691 Ratings5.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Sales Cloud
7.3
85 Ratings
3% below category average
Talisma Social CRM
4.7
1 Ratings
46% below category average
Case management6.382 Ratings3.01 Ratings
Call center management7.777 Ratings5.01 Ratings
Help desk management8.078 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Sales Cloud
7.5
89 Ratings
1% below category average
Talisma Social CRM
4.0
1 Ratings
61% below category average
Lead management7.388 Ratings5.01 Ratings
Email marketing7.778 Ratings3.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Sales Cloud
7.2
95 Ratings
5% below category average
Talisma Social CRM
6.0
1 Ratings
23% below category average
Task management7.691 Ratings7.01 Ratings
Billing and invoicing management6.878 Ratings4.01 Ratings
Reporting7.286 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Sales Cloud
7.4
95 Ratings
3% below category average
Talisma Social CRM
5.7
1 Ratings
29% below category average
Forecasting7.488 Ratings5.01 Ratings
Pipeline visualization6.789 Ratings3.01 Ratings
Customizable reports8.092 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Sales Cloud
7.6
92 Ratings
1% above category average
Talisma Social CRM
6.3
1 Ratings
18% below category average
Custom fields7.892 Ratings9.01 Ratings
Custom objects7.489 Ratings8.01 Ratings
Scripting environment8.080 Ratings3.01 Ratings
API for custom integration7.283 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Sales Cloud
8.6
96 Ratings
3% above category average
Talisma Social CRM
5.5
1 Ratings
41% below category average
Single sign-on capability9.092 Ratings2.01 Ratings
Role-based user permissions8.290 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Sales Cloud
7.4
67 Ratings
2% above category average
Talisma Social CRM
4.0
1 Ratings
58% below category average
Social data8.067 Ratings5.01 Ratings
Social engagement6.865 Ratings3.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Sales Cloud
8.2
82 Ratings
14% above category average
Talisma Social CRM
3.5
1 Ratings
69% below category average
Marketing automation7.978 Ratings4.01 Ratings
Compensation management8.466 Ratings3.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Sales Cloud
8.4
82 Ratings
11% above category average
Talisma Social CRM
4.0
1 Ratings
61% below category average
Mobile access8.482 Ratings4.01 Ratings
Best Alternatives
SAP Sales CloudTalisma Social CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Sales CloudTalisma Social CRM
Likelihood to Recommend
8.5
(111 ratings)
4.0
(1 ratings)
Likelihood to Renew
9.0
(7 ratings)
-
(0 ratings)
Usability
6.8
(7 ratings)
-
(0 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.8
(10 ratings)
-
(0 ratings)
Online Training
7.0
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.3
(71 ratings)
-
(0 ratings)
User Testimonials
SAP Sales CloudTalisma Social CRM
Likelihood to Recommend
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
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Talisma Corporation
If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
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Pros
SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
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Talisma Corporation
  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
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Cons
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Talisma Corporation
  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
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Likelihood to Renew
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Talisma Corporation
No answers on this topic
Usability
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Talisma Corporation
No answers on this topic
Reliability and Availability
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Talisma Corporation
No answers on this topic
Support Rating
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Talisma Corporation
No answers on this topic
Online Training
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Talisma Corporation
No answers on this topic
Implementation Rating
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Talisma Corporation
No answers on this topic
Alternatives Considered
SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Talisma Corporation
Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
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Scalability
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Talisma Corporation
No answers on this topic
Return on Investment
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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Talisma Corporation
  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
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ScreenShots