SAP Sales Cloud Product Review.
Updated May 01, 2025

SAP Sales Cloud Product Review.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Quotes and Contracts
  • Sales Performance Management
  • Billing and Revenue Management
  • Sales Automation and Forecast Optimization

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is a sales automation and customer experience software that can help businesses in a various ways, including: Improving forecast accuracy: SAP Sales Cloud uses AI to analyze data and provide recommendations on how to increase forecast accuracy. Identifying at-risk opportunities: SAP Sales Cloud can help identify opportunities that may be at risk. Increasing win rates: SAP Sales Cloud can help increase win rates through its intelligent selling features. Providing a unified overview: SAP Sales Cloud provides a unified view of a business's customer base.

Managing sales pipelines: SAP Sales Cloud can help businesses manage their sales pipelines

Pros

  • Help in digital sales and marketing
  • Dynamic Planning
  • Scalable solutions
  • Best Unique Customer view

Cons

  • keep refresh button in some of the transaction
  • ROI could be driven better for large scale after 3 years of spam, and for small scale, it may be after 1.5 to 2 years of tenure. However revenue uplift boost within one year itself.
Definitely SAP Sales Cloud give seamless process flow and up to date real-time analytical reporting also help to resolve the complex business process in better way.
As SAP Sales Cloud cover solutions for all the departments for the major industries and undoubted 25+ industries SAP Sales Cloud offer extensive solutions in the market.
SAP Sales Cloud always work in early stage before the demand comes in to market and thus SAP Sales Cloud got benefited to engage its client in profitable way.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

For Large Scale firm it's more suitable and for SME it will be less suitable compare to hybrid model.

SAP Sales Cloud Feature Ratings

7.8
Customer data management / contact management
7
Workflow management
7
Territory management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
9
Interaction tracking
7
Channel / partner relationship management
8
8.0
Case management
7
Call center management
8
Help desk management
9
7.0
Lead management
7
Email marketing
7
8.0
Task management
7
Billing and invoicing management
9
Reporting
8
8.3
Forecasting
8
Pipeline visualization
8
Customizable reports
9
7.5
Custom fields
8
Custom objects
7
Scripting environment
7
API for custom integration
8
8.0
Role-based user permissions
9
Single sign-on capability
7
7.5
Social data
7
Social engagement
8
7.0
Marketing automation
7
Compensation management
7
8.0
Mobile access
8

Using SAP Sales Cloud

  • Lead and Opportunity Management
  • Account and Contact Management
  • Sales Forecasting and Pipeline Visibility
  • giving us a more holistic view of the customer journey
  • discount requests and special pricing
  • leveraging its AI and predictive analytics features to get smarter lead scoring and deal closing prediction

Evaluating SAP Sales Cloud and Competitors

SAP Sales Cloud Implementation

I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
  • Implemented in-house
  • Third-party professional services
Change management was a big part of the implementation and was well-handled
  • we encountered during implementation were related to data migration — specifically, cleansing and mapping legacy data into SAP Sales Cloud formats

SAP Sales Cloud Support

I gave a rating of 7 because, overall, the support for SAP Sales Cloud has been good. The team is knowledgeable and the documentation is helpful. However, there have been instances where response times were slower than expected, and resolving more complex issues sometimes required multiple follow-ups. I believe there’s room for improvement, particularly in speeding up critical issue resolution and providing more proactive, flexible support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Need to explain problems multiple times
Support doesn't seem to care
Yes, we purchased premium support because we wanted faster response times and prioritized assistance for critical issues. Given the complexity of SAP Sales Cloud and its role in our business processes, having access to dedicated experts and quicker resolutions was important to minimize downtime and ensure smoother operations.
Their clear communication and proactive follow-up made a big difference in resolving the issue quickly and minimizing business impact.

Using SAP Sales Cloud

I gave a rating of 7 because, overall, the support for SAP Sales Cloud has been good. The team is knowledgeable and the documentation is helpful. However, there have been instances where response times were slower than expected, and resolving more complex issues sometimes required multiple follow-ups. I believe there’s room for improvement, particularly in speeding up critical issue resolution and providing more proactive, flexible support.
ProsCons
Relatively simple
Easy to use
Quick to learn
Feel confident using
None
  • Lead and Opportunity Management
  • Mobile Access
  • Integration with Other SAP Solutions
  • Customization and Configuration
  • Reporting and Analytics
  • Integration with Non-SAP Systems
Yes, but I don't use it

Comments

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