Overall Satisfaction with SAP Sales Cloud
We adopted SAP throughout the organization to address various issues, such as centralizing business process flow into one system. SAP handles sales opportunities, invoices, and documentation for our clients. We can manage sales activities such as shortening the sales cycle and increasing revenue with the help of it. Also, it helps us to plan for customer management, engagement, and marketing. It has been used to increase sales in various regions and improve service scenarios and customer communication.
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
- The learning curve to learn how to use it and run different transactions can be steep.
- The interface isn't the most modern or attractive, and it's a heavy tool.
- The commands are not always clear or intuitive, and automatic updates to the knowledge base are unavailable.
- It streamlines business processes, reduces manual work, and unifies customer communications.
- Structured data to report on, make business-critical decisions and eliminate trade promotion confusion.
- With a 360-degree view, it helps make better business decisions and improve customer service.
Our sales team finds SAP CRM to be far more user-friendly and sophisticated. When we discovered that the service we were using could not send out email marketing campaigns, we decided to switch. As a recommendation from our IT department, we decided to leave other behind and change to SAP.
Do you think SAP Sales Cloud delivers good value for the price?
Yes
Are you happy with SAP Sales Cloud's feature set?
Yes
Did SAP Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Sales Cloud go as expected?
Yes
Would you buy SAP Sales Cloud again?
Yes