ServiceNow IT Asset Management vs. TOPdesk
ServiceNow IT Asset Management vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Asset Management | N/A | ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
ServiceNow IT Asset Management | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
ServiceNow IT Asset Management | TOPdesk | |
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Ask people about this product | See helpful people who have experience with this product | |
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Top Cons |
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IT Asset Management |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Asset Management | TOPdesk | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | KACE Systems Management Appliance Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | KACE Systems Management Appliance Score 10.0 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Asset Management | TOPdesk | |
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Likelihood to Recommend | 8.8 (18 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
ServiceNow IT Asset Management | TOPdesk | |
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Likelihood to Recommend | ServiceNow | TOPdesk |
Pros | ServiceNow | TOPdesk |
Cons | ServiceNow | TOPdesk |
Likelihood to Renew | ServiceNow No answers on this topic | TOPdesk |
Usability | ServiceNow No answers on this topic | TOPdesk |
Reliability and Availability | ServiceNow No answers on this topic | TOPdesk |
Performance | ServiceNow No answers on this topic | TOPdesk |
Support Rating | ServiceNow No answers on this topic | TOPdesk |
In-Person Training | ServiceNow No answers on this topic | TOPdesk |
Online Training | ServiceNow No answers on this topic | TOPdesk |
Implementation Rating | ServiceNow No answers on this topic | TOPdesk |
Alternatives Considered | ServiceNow | TOPdesk |
Scalability | ServiceNow No answers on this topic | TOPdesk |
Return on Investment | ServiceNow | TOPdesk |
ScreenShots |