What users are saying about
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Top Rated
298 Ratings
12 Ratings
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Score 8.5 out of 100

Smartlook

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Top Rated
298 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • SessionCam now part of Glassbox is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

SessionCam now part of Glassbox

90%
4 Ratings
8.9

Smartlook

89%
143 Ratings

Likelihood to Renew

SessionCam now part of Glassbox

N/A
0 Ratings
8.7

Smartlook

87%
4 Ratings

Usability

SessionCam now part of Glassbox

N/A
0 Ratings
8.7

Smartlook

87%
75 Ratings

Availability

SessionCam now part of Glassbox

N/A
0 Ratings
9.1

Smartlook

91%
1 Rating

Performance

SessionCam now part of Glassbox

N/A
0 Ratings
8.2

Smartlook

82%
1 Rating

Support Rating

8.6

SessionCam now part of Glassbox

86%
4 Ratings
8.4

Smartlook

84%
145 Ratings

Implementation Rating

SessionCam now part of Glassbox

N/A
0 Ratings
7.3

Smartlook

73%
1 Rating

Product Scalability

SessionCam now part of Glassbox

N/A
0 Ratings
8.2

Smartlook

82%
1 Rating

Likelihood to Recommend

SessionCam now part of Glassbox

SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
William Alvarez | TrustRadius Reviewer

Smartlook

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.
Anonymous | TrustRadius Reviewer

Pros

SessionCam now part of Glassbox

  • Session replay.
  • Integration with Google Analytics.
  • Struggle score.
Amin Shawki | TrustRadius Reviewer

Smartlook

  • Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
  • Real-time recording provides exceptional insights to our design & engineering teams.
  • Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.
Anonymous | TrustRadius Reviewer

Cons

SessionCam now part of Glassbox

  • They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
  • It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
Anonymous | TrustRadius Reviewer

Smartlook

  • I feel nickel and dimed with the events and funnels.
  • We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
  • Recording playback isn't as clean and maneuverable like FullStory.
Eric Kowallis | TrustRadius Reviewer

Pricing Details

SessionCam now part of Glassbox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

SessionCam now part of Glassbox Editions & Modules

Additional Pricing Details

Smartlook

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

Starting Price

$0 per month 1,500 sessions

Smartlook Editions & Modules

Edition
FreeFree forever1
Startup$392
Business$953
UltimateCustom pricing
  1. per month 1,500 sessions
  2. per month 5,000 sessions
  3. per month 15,000 sessions
  4. none
Additional Pricing Details
All Smartlook packages support both web and mobile app platforms.

Likelihood to Renew

SessionCam now part of Glassbox

No score
No answers yet
No answers on this topic

Smartlook

Smartlook 8.7
Based on 4 answers
As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.
Rob Fielding | TrustRadius Reviewer

Usability

SessionCam now part of Glassbox

No score
No answers yet
No answers on this topic

Smartlook

Smartlook 8.7
Based on 75 answers
Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.
Anonymous | TrustRadius Reviewer

Support Rating

SessionCam now part of Glassbox

SessionCam now part of Glassbox 8.6
Based on 4 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Smartlook

Smartlook 8.4
Based on 145 answers
Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work.
Marina Neta | TrustRadius Reviewer

Alternatives Considered

SessionCam now part of Glassbox

I have never used any other similar tool and I am happy to say they proved exactly what we need.
Debora Ramos | TrustRadius Reviewer

Smartlook

It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care.
Michal Pekarcik | TrustRadius Reviewer

Return on Investment

SessionCam now part of Glassbox

  • Allowed us to improve our website in-house
  • Relatively low cost solution
  • Customer engagement and sales on website increased
William Alvarez | TrustRadius Reviewer

Smartlook

  • Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
  • Smartlook has an amazing feature which is tracking the activities of return users.
  • It gives reliable and efficient services.
Olivia Taylor | TrustRadius Reviewer

Screenshots

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