What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 12 reviews and ratings
Smartlook
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Top Rated
298 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 298 reviews and ratings
Attribute Ratings
- SessionCam now part of Glassbox is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.0
SessionCam now part of Glassbox
90%
4 Ratings
8.9
Smartlook
89%
143 Ratings
Likelihood to Renew

SessionCam now part of Glassbox
N/A
0 Ratings
8.7
Smartlook
87%
4 Ratings
Usability

SessionCam now part of Glassbox
N/A
0 Ratings
8.7
Smartlook
87%
75 Ratings
Availability

SessionCam now part of Glassbox
N/A
0 Ratings
9.1
Smartlook
91%
1 Rating
Performance

SessionCam now part of Glassbox
N/A
0 Ratings
8.2
Smartlook
82%
1 Rating
Support Rating

8.6
SessionCam now part of Glassbox
86%
4 Ratings
8.4
Smartlook
84%
145 Ratings
Implementation Rating

SessionCam now part of Glassbox
N/A
0 Ratings
7.3
Smartlook
73%
1 Rating
Product Scalability

SessionCam now part of Glassbox
N/A
0 Ratings
8.2
Smartlook
82%
1 Rating
Likelihood to Recommend
SessionCam now part of Glassbox
SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
Inside Sales
Vinson Process ControlsOil & Energy, 201-500 employees
Smartlook
Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Verified User
Project Manager in Information Technology
Information Technology & Services Company, 11-50 employeesPros
SessionCam now part of Glassbox
- Session replay.
- Integration with Google Analytics.
- Struggle score.
Head of Growth
InfoTrust, LLCMarketing and Advertising, 51-200 employees
Smartlook
- Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
- Real-time recording provides exceptional insights to our design & engineering teams.
- Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.

Verified User
Team Lead in Engineering
Health, Wellness and Fitness Company, 51-200 employeesCons
SessionCam now part of Glassbox
- They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
- It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.

Verified User
Manager in Other
Luxury Goods & Jewelry Company, 51-200 employeesSmartlook
- I feel nickel and dimed with the events and funnels.
- We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
- Recording playback isn't as clean and maneuverable like FullStory.
Product Manager
WorkMaxComputer Software, 11-50 employees
Pricing Details
SessionCam now part of Glassbox
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—SessionCam now part of Glassbox Editions & Modules
—
Additional Pricing Details
—Smartlook
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0
Starting Price
$0 per month 1,500 sessions
Smartlook Editions & Modules
Edition
Free | Free forever1 |
---|---|
Startup | $392 |
Business | $953 |
Ultimate | Custom pricing |
- per month 1,500 sessions
- per month 5,000 sessions
- per month 15,000 sessions
- none
Additional Pricing Details
All Smartlook packages support both web and mobile app platforms.Likelihood to Renew
SessionCam now part of Glassbox
No score
No answers yet
No answers on this topic
Smartlook
Smartlook 8.7
Based on 4 answers
As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.
Digital Growth Manager
EthexNon-profit Organization Management, 11-50 employees
Usability
SessionCam now part of Glassbox
No score
No answers yet
No answers on this topic
Smartlook
Smartlook 8.7
Based on 75 answers
Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.

Verified User
Account Manager in Information Technology
Alternative Medicine Company, 1-10 employeesSupport Rating
SessionCam now part of Glassbox
SessionCam now part of Glassbox 8.6
Based on 4 answers
Very good support and super helpful implementation specialists.
Head of Growth
InfoTrust, LLCMarketing and Advertising, 51-200 employees
Smartlook
Smartlook 8.4
Based on 145 answers
Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work.
Senior Product Design/Development Engineer
ClickBusTransportation/Trucking/Railroad, 51-200 employees
Alternatives Considered
SessionCam now part of Glassbox
I have never used any other similar tool and I am happy to say they proved exactly what we need.
CRO & UX Executive
Anglian WindowsConstruction, 5001-10,000 employees
Smartlook
It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care.
Group Conversion Rate Optimization Expert
Dr.Max Pharmacy ChainPharmaceuticals, 10,001+ employees
Return on Investment
SessionCam now part of Glassbox
- Allowed us to improve our website in-house
- Relatively low cost solution
- Customer engagement and sales on website increased
Inside Sales
Vinson Process ControlsOil & Energy, 201-500 employees
Smartlook
- Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
- Smartlook has an amazing feature which is tracking the activities of return users.
- It gives reliable and efficient services.
Account Executive
MDT PersonnelStaffing & Recruiting, 201-500 employees