SessionCam vs Smartlook

Likelihood to Recommend

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.

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Amin Shawki

Head of Growth

InfoTrust, LLCMarketing and Advertising, 51-200 employees

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It is well suited if you want to understand more than numbers and want to invest time to really understand how users behave on your website.I believe it is an especially good fit if you are launching a new website or if you are rather new to analytics and want to understand user behavior before only looking at numbers.

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Verified User

C-Level Executive in Marketing

Internet Company, 51-200 employees

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Pros

They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
Consulting hours are helpful for a third-party audit.

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Verified User

Manager in Other

Luxury Goods & Jewelry Company, 51-200 employees

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It has all the best features to have on the platform for the websites to do well on the internet.
I have been using this platform in my organization for a very long time and it has been the best choice in handling analytics of website.
The best features of Smartlook which amazes me while using it that it gives me an understanding of the micro-level, which is beyond amazing.
It gives me the recording of a visitor who visits the profile and what the visitor does on the website or app.

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Stefan Hart

Data Analysis Supervisor

Xiaomi TechnologyInternet, 10,001+ employees

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Cons

It would be great if the tool had ways to quantify more specific observations
The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
The reporting facility is not very easy to understand and it might be able to provide more than what is visible
The sessions do not record third party tools like live chat, surveys, etc

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Debora Ramos

CRO & UX Executive

Anglian WindowsConstruction, 5001-10,000 employees

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It would be nice to be able to categorize or sort the recordings into sections, such as "Improvements, Useful Interactions, Positive Experience" etc. - so the information could be easily sorted out & used.
I would like to flag recordings so I could review them again, or make notes on them.
It seems to take awhile for the recordings to load, especially when you click ahead in the recording.

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Verified User

Account Manager in Marketing

Computer Software Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Smartlook 7.5

Based on 2 answers

I absolutely love SmartLook not only for the number of features that it packs into it but how good those features are. We generally use it for spotting technical issues or seeing the heat maps but it also allowed us to see the main points at which people abandon carts. And although we can see that through GA, Smartlook allows us to see what they are looking at when they do it, which helps us to narrow down why they left. All of the other features are phenomenal and the support is great

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Verified User

C-Level Executive in Corporate

Consumer Goods Company, 1-10 employees

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Support Rating

SessionCam 8.7

Based on 3 answers

Very good support and super helpful implementation specialists.

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Amin Shawki

Head of Growth

InfoTrust, LLCMarketing and Advertising, 51-200 employees

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Smartlook 7.9

Based on 79 answers

The only customer support interaction I've had is that Jan sent me an email in which he offered another 30-day full functionality trail if I submit my product review here on TrustRadius. I feel that really generous and exactly what my startup business needs right now. We would be happy to pay for this service once our sales funnels start generating some revenue.

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Louis Schietekat

Managing Director

IP BraaiLegal Services, 1-10 employees

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Alternatives Considered

SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.

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Verified User

Manager in Other

Luxury Goods & Jewelry Company, 51-200 employees

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The solution integrates with key business systems to give a clear understanding of how site visitors explore websites and help in actively adjusting how their landing pages are designed. They provide customer support by phone, email, tickets, and live chat with technical information and other training materials available online providing a wide knowledge base to its users.

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Duane Thompson

Product Development Lead

AT&TTelecommunications, 10,001+ employees

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Return on Investment

From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
It's a great tool to give evidence to facts
Understanding the issues helps us with understanding the urgency of fixing them

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Debora Ramos

CRO & UX Executive

Anglian WindowsConstruction, 5001-10,000 employees

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We found out that people look for functions on our websites that we have not put there. e.g. they wanted to enlarge a photo and that was not possible.
We found out that pepole are a bit disoriented in our e-shop cart, that was why our sales were low. After adjusting the cart our sales went up by 3%.
We found out what categories our clients were looking for in our e-shop. We realized some categories were missing.

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Nikol Burešová

Zakladatel

Pet Heroes z.s.Non-Profit Organization Management, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

SessionCam Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$0*

* per installation

Smartlook Editions & Modules

Edition

Free	$0¹
Startup	$31²
Business	$79³
Ultimate	Custom pricing
Ultimate Mobile	Custom pricing
Startup Mobile	$53⁵
Business Mobile	$103⁵

1,500 sessions
per month, 7,500 sessions
per month, 25,000 sessions
per month, 25,000 sessions

Additional Pricing Details

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SessionCam vs Smartlook

SessionCam

Smartlook

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

SessionCam Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Smartlook Editions & Modules

Edition

Additional Pricing Details

Add comparison