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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Visier People

    Score8.2 out of 10
    Enterprise companies (1,001+ employees)
    Visier aims to give organizations a "Workforce AI Edge:" A set of AI-powered capabilities that help leaders understand the relationship between people and work, elevate employee productivity, and win by adapting to change faster. The company offers people analytics, workforce planning, and compensation allocation. All Visier technology is underpinned by its Real-time People Data Platform, which uses AI to unlock the business-transforming potential of people data, work data, and the fusion…N/A
    Pricing
    SherpaDeskVisier People
    Editions & Modules
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    No answers on this topic
    Offerings
    Pricing Offerings
    SherpaDeskVisier People
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SherpaDeskVisier People
    Considered Both Products
    SherpaDesk
    No answer on this topic
    Visier
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    17 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    10 Answers
    Features
    SherpaDeskVisier People
    Incident and problem management
    Comparison of Incident and problem management features of SherpaDesk and Visier People
    Feature
    SherpaDesk
    8.5
    3 Ratings
    4% above category average
    Visier People
    -
    Ratings
    Organize and prioritize service tickets9.12 Ratings00 Ratings
    Subscription-based notifications9.11 Ratings00 Ratings
    ITSM collaboration and documentation6.82 Ratings00 Ratings
    Ticket creation and submission8.93 Ratings00 Ratings
    Ticket response8.93 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of SherpaDesk and Visier People
    Feature
    SherpaDesk
    7.3
    1 Ratings
    9% below category average
    Visier People
    -
    Ratings
    External knowledge base5.51 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SherpaDesk and Visier People
    Feature
    SherpaDesk
    9.1
    2 Ratings
    13% above category average
    Visier People
    -
    Ratings
    Customer portal9.12 Ratings00 Ratings
    Email support9.12 Ratings00 Ratings
    Help Desk CRM integration9.11 Ratings00 Ratings
    Workforce Analytics
    Comparison of Workforce Analytics features of SherpaDesk and Visier People
    Feature
    SherpaDesk
    -
    Ratings
    Visier People
    8.0
    50 Ratings
    5% below category average
    Automated data collection00 Ratings8.750 Ratings
    Data analysis00 Ratings8.750 Ratings
    Data integration00 Ratings8.650 Ratings
    Predictive analytics00 Ratings5.743 Ratings
    Benchmarking00 Ratings6.749 Ratings
    Report designer00 Ratings8.750 Ratings
    Pre-built content00 Ratings8.350 Ratings
    Data management00 Ratings8.748 Ratings
    Self-service insights00 Ratings8.048 Ratings
    Best Alternatives
    SherpaDeskVisier People
    Small Businesses
    Help Scout
    Score9.3 out of 10
    ActivTrak
    Score8.6 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Predictive Index Behavioral Assessment
    Score9.5 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Workday Prism Analytics
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SherpaDeskVisier People
    Likelihood to Recommend
    8.0
    (3 ratings)
    8.7
    (52 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    SherpaDeskVisier People
    Likelihood to Recommend
    SherpaDesk
    [It's] well suited for cloud support applications as there's no installation or maintenance required.
    Read full review
    Visier
    Visier People is well-suited for organizations that require the ability to record thorough information on analytics of the company, and to have the change of measuring training's productivity impact. The software isn't well-suited for those who tend to feature a lot of models into the software as the platform doesn't record/support most models, so some data isn't able to be recorded.
    Incentivized
    Read full review
    Pros
    SherpaDesk
    • Ticketing is very fast & easy
    • Tracking time is fast
    Read full review
    Visier
    • The database is very complete and detailed, thus being able to enhance a deep analysis of each user.
    • The Visier dashboard is extremely attractive and friendly, helping staff understand every detail of the analyzes conducted on the company's workforce.
    • Despite not being a great and complete solution to work with HR within this platform, however, data can be shared to exchange information between the head of each department of the company and HR staff and to speed up the analysis process and determine what to do with a low-performing employee.
    • It excellently determines the productivity of each employee and also determines risk by monitoring patterns and behavior.
    Incentivized
    Read full review
    Cons
    SherpaDesk
    • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
    • The ability to see the latest update in the ticket view.
    Incentivized
    Read full review
    Visier
    • Visier is a people analytics tool, so all data points are tied to employees. It can be difficult to analyze data points that aren't tied to employees (e.g., certain job data) since the data is driven by people metrics.
    • Visier releases updates quarterly. While this cadence does provide room for updates and enhances to be implemented in the tool throughout the year, other software providers operate on a more continuous update schedule.
    Incentivized
    Read full review
    Likelihood to Renew
    SherpaDesk
    No answers on this topic
    Visier
    It is a software with great resources, it increases the possibility that the entire workforce is productive, it gives us quick answers, it is the most powerful workforce analysis software that exists so far.
    Incentivized
    Read full review
    Usability
    SherpaDesk
    No answers on this topic
    Visier
    Visier People makes it very easy for all end users to go in and see, pull, or dig in to their data where previously my team would have to pull or schedule a report of the data to each user. It is also very fast in updating charts/analyses when changing or adding filters, which makes the ease of use better. Last, the charts and analyses are very visually appeasing, making users want to use the platform more.
    Incentivized
    Read full review
    Implementation Rating
    SherpaDesk
    No answers on this topic
    Visier
    Visier can move as quickly or as slowly as the client needs. The topic-by-topic approach separates the project in clear phases and allows for focus on specific data. Depending on the size of the implementation team, implementation could move more rapidly if the subject matter experts are responsible for the individual topic data sets.
    Incentivized
    Read full review
    Alternatives Considered
    SherpaDesk
    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
    Read full review
    Visier
    Visier People has a user-friendly interface and easy-to-use virtualization as compared to other similar tools available in the market. It also provides multiple prebuild templates for HR and workforce analytics which reduces the time and effort required for manual implementation. It can seamlessly be integrated with other ranges of HR and business systems to make it easier for organizations to centralize the workforce and HR data for analysis.
    Read full review
    Return on Investment
    SherpaDesk
    • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
    Read full review
    Visier
    • In one case, we were able to realize a 25% reduction in turnover in a key job group by leveraging the insights we derived from Visier workforce analytics.
    • In one case, we were able to identify key turnover trends that would place a business' strategy at risk (due to the fact that turnover was in revenue-generating roles).
    • In both businesses I've used Visier, we were able to significantly reduce manual reporting (by more than 80%), enabling our data analysts to do more consultative work (vs. query generating work) with HR business partners.
    Incentivized
    Read full review
    ScreenShots

    SherpaDesk Screenshots

    Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely

    Visier People Screenshots

    Screenshot of Visier People: Learning helps make sense of the complex learning landscape.  Visier People helps spot trends in the sea of records from micro-learning and self-sourced learning activities being pursued by a workforce, and gives shape to the thousands of xAPI statements from LRS. The platform centralizes learning records and identifies which sources are producing the most compelling training to understand the full impact of all a workforce's learning activity.Screenshot of Visier People: Organization provides foundational insights for the organization around employee demographics, diversity, organizational structure, starts, and exits - as well as benchmarking against other Visier organizations with Visier Benchmark’s 10 million+ employee records.Screenshot of Visier People: Workforce helps find the optimal balance when an organization is powered by the hourly worker. Unifying labor data - time, pay, safety, productivity - Visier People helps to discover how hours worked, productivity, and employees’ well-being connect together. Users can then take action on insights into absenteeism, case management, overtime, and worker safety.