Sidekick vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sidekick
Score 10.0 out of 10
N/A
Sidekick is a productivity tool for modern distributed teams. It is designed to reduce onboarding time and provide a dedicated browser for work where all work applications are accessible in one place without having to worry about passwords, credentials, and security.
$12
per month per user
Verint Community
Score 9.8 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
SidekickVerint Community
Editions & Modules
Pro
$12
per month per user
Pro-Year
$96
per year per user
Team
Custom Plan
No answers on this topic
Offerings
Pricing Offerings
SidekickVerint Community
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SidekickVerint Community
Best Alternatives
SidekickVerint Community
Small Businesses

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.1 out of 10
Medium-sized Companies
Jahia Digital Experience Platform
Jahia Digital Experience Platform
Score 8.1 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.1 out of 10
Enterprises
Verint Community
Verint Community
Score 9.8 out of 10
Khoros Communities
Khoros Communities
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SidekickVerint Community
Likelihood to Recommend
10.0
(1 ratings)
9.8
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
7.0
(8 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SidekickVerint Community
Likelihood to Recommend
PushPlayLabs Inc. (Sidekick Browser)
If you are a professional agency that requires access to a ton of Saas applications like email, accounting, CRM, websites, etc, then this browser (Sidekick) application is the ticket for you. If you like a ton of features for free, this is not for you. I feel It is breaking my bank account. :(
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Verint
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
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Pros
PushPlayLabs Inc. (Sidekick Browser)
  • Makes it easy to find and hide applications
  • Makes it easy to focus on productive work
  • It is easy to configure
  • It has tons of features to make online work productive
Read full review
Verint
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
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Cons
PushPlayLabs Inc. (Sidekick Browser)
  • Group applications on the left side of the part (like categories on the bar)
  • Make it hard to close a tab when on a session (warn with a "did you mean to do that?")
  • Be able to save the session while live.
  • Protect all tabs within a saved session without making them little tabs.
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Verint
  • I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
  • It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.
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Likelihood to Renew
PushPlayLabs Inc. (Sidekick Browser)
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Read full review
Usability
PushPlayLabs Inc. (Sidekick Browser)
No answers on this topic
Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Support Rating
PushPlayLabs Inc. (Sidekick Browser)
No answers on this topic
Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
PushPlayLabs Inc. (Sidekick Browser)
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
PushPlayLabs Inc. (Sidekick Browser)
When comparing these two, Sidekick was way easier to use and configure. I got confused immediately when trying to set up workspaces in VIVALDI. Sidekick reminded me of ClickUp and was set up within the hour.
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Verint
I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
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Scalability
PushPlayLabs Inc. (Sidekick Browser)
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
Read full review
Return on Investment
PushPlayLabs Inc. (Sidekick Browser)
  • Work productivity has increased by at least 10%
  • Enjoyment of working with a ton of applications has increased
  • There is no longer fear or losing valuable and important work
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Verint
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
Read full review
ScreenShots

Verint Community Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hubScreenshot of an Avnet community with courses, competitions, and networking opportunitiesScreenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus' community to ask questions, join conversations, or share ideasScreenshot of the England Football Community, a place to connect with people and join the conversation about all things football.