What users are saying about
9 Ratings
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Score 7.9 out of 100
9 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

AlertSite

AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

AlertSite
6.9
Splunk IT Service Intelligence (ITSI)
Application monitoring
AlertSite
7.2
Splunk IT Service Intelligence (ITSI)
Database monitoring
AlertSite
6.9
Splunk IT Service Intelligence (ITSI)
Threshold alerts
AlertSite
6.9
Splunk IT Service Intelligence (ITSI)
Predictive capabilities
AlertSite
6.0
Splunk IT Service Intelligence (ITSI)
Application performance management console
AlertSite
7.4
Splunk IT Service Intelligence (ITSI)
Collaboration tools
AlertSite
7.9
Splunk IT Service Intelligence (ITSI)
Out-of-the box templates to monitor applications
AlertSite
7.9
Splunk IT Service Intelligence (ITSI)
Application dependency mapping and thresholding
AlertSite
7.0
Splunk IT Service Intelligence (ITSI)
Virtualization monitoring
AlertSite
7.8
Splunk IT Service Intelligence (ITSI)
Server availability and performance monitoring
AlertSite
6.4
Splunk IT Service Intelligence (ITSI)
Server usage monitoring and capacity forecasting
AlertSite
6.0
Splunk IT Service Intelligence (ITSI)
IT Asset Discovery
AlertSite
5.9
Splunk IT Service Intelligence (ITSI)

Pros

AlertSite

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Rob Bates | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Anonymous | TrustRadius Reviewer

Cons

AlertSite

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
  • We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
  • I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AlertSite

AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 9.1
Based on 1 answer
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Usability

AlertSite

AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Support Rating

AlertSite

AlertSite 3.8
Based on 3 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.4
Based on 3 answers
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.
ShuYun Du | TrustRadius Reviewer

Alternatives Considered

AlertSite

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. I think depending on the use case this could either be a good thing or a bad thing. It's definitely something to consider when your consider ITSI vs other competitors.
Anonymous | TrustRadius Reviewer

Return on Investment

AlertSite

  • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
  • AlertSite Single Sign-On feature reduced integration costs.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • We've saved quite a bit from legacy monitoring tools like Tivoli/Omnibus from a pure cost perspective
  • We have greatly reduced manual work efforts by building and leveraging self healing integrations for automation tools like Ansible and Bigfix
Anonymous | TrustRadius Reviewer

Pricing Details

AlertSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AlertSite
7.0
Splunk IT Service Intelligence (ITSI)
7.8

Likelihood to Renew

AlertSite
3.0
Splunk IT Service Intelligence (ITSI)
9.1

Usability

AlertSite
7.0
Splunk IT Service Intelligence (ITSI)

Support Rating

AlertSite
3.8
Splunk IT Service Intelligence (ITSI)
8.4

Implementation Rating

AlertSite
7.0
Splunk IT Service Intelligence (ITSI)

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