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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ReadyAPI

    Score6.1 out of 10
    N/AReadyAPI (formerly SoapUI Pro, LoadUI Pro, and ServiceV Pro) is a REST and SOAP API functional testing tool that enables software developers, QA engineers, and manual testers to work together to create, maintain, and execute complex end-to-end API tests in their CI/CD pipelines without needing to code.N/A

    UserTesting

    Score8.1 out of 10
    N/AUserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
    Pricing
    ReadyAPIUserTesting
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ReadyAPIUserTesting
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ReadyAPIUserTesting
    Considered Both Products
    SmartBear
    No answer on this topic
    UserTesting
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    28 Answers
    95%
    Would buy again
    128 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    24 Answers
    92%
    Delivers good value for the price
    94 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    29 Answers
    92%
    Happy with the feature set
    126 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    15 Answers
    95%
    Lived up to sales and marketing promises
    82 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    22 Answers
    97%
    Implementation went as expected
    90 Answers
    Best Alternatives
    ReadyAPIUserTesting
    Small Businesses
    TestComplete
    Score8 out of 10
    No answers on this topic
    Medium-sized Companies
    OpenText UFT One
    Score8 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    SoapUI Open Source
    Score8.3 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ReadyAPIUserTesting
    Likelihood to Recommend
    7.0
    (65 ratings)
    8.5
    (196 ratings)
    Likelihood to Renew
    7.3
    (18 ratings)
    8.4
    (8 ratings)
    Usability
    9.9
    (3 ratings)
    8.6
    (174 ratings)
    Availability
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    8.0
    (6 ratings)
    8.3
    (173 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    4.6
    (4 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    ReadyAPIUserTesting
    Likelihood to Recommend
    SmartBear
    As stated, we do a LOT of API testing, the swaggerhub import makes it easy to add APIs. This is very well-suited, as well as easy management of the steps/cases/suites inside of ReadyAPI. The one thing I do wish ReadyAPI was better suited for is changes to data, we have a lot of test cases in ReadyAPI and if we make a change to how the backend data is structured, one-by-one adjustments need to be made to the steps. Less appropriate, UI testing.
    Incentivized
    Read full review
    UserTesting
    UserTesting has been great for moderated customer interviews/usability testing as well as for unmoderated testing of messaging, imagery, prototypes and live experiences. I would say that the scope of what you want needs to be limited, as the participants are only paid so much and tests are supposed to not exceed a certain amount of time. For customer interviews, I think it can be difficult to onboard customers to UserTesting if they have never used it before. If I set up interviews, I don't even have them use the UserTesting scheduling tool, I actually set up all the interviews with the customers myself through the tool (being mindful of time zones!). When we run the meeting, they really don't even know UserTesting is involved. Might be nice for UserTesting to allow the upload/connecting to of a Zoom interview and let it do the transcription/analysis from there.
    Incentivized
    Read full review
    Pros
    SmartBear
    • Ease of use (ability to automatically import API definitions, Jenkins integration for running in the pipeline).
    • Detailed test reports (allow to easily identify weak spots during both functional and performance testing).
    • One platform for all tests (allows to closely couple and reuse existent tests).
    Incentivized
    Read full review
    UserTesting
    • Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
    • UserTesting University is a great platform to learn how to use UT and general information about research.
    • UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
    Incentivized
    Read full review
    Cons
    SmartBear
    • Needs good documentation
    • Need to improve the performance of the tool
    • Setup is very complex and for such [a] commercial tool, it should easy and straightforward
    • Tool says it supports security testing but in reality, it is not at an extensive level.
    Incentivized
    Read full review
    UserTesting
    • Sometimes there are restrictions around types of research that can be used for moderated user-testing with our own users.
    • For tests on relatively small areas of a website or app, the AI analysis seems rather overblown, like it's trying too hard to come up with something insightful when the test is actually about something quite small (e.g. structure of a mobile app menu).
    • It's difficult to invite our own users to unmoderated user-testing because they wouldn't know how the UserTesting interface works - this is particularly an issue for mobile research.
    Incentivized
    Read full review
    Likelihood to Renew
    SmartBear
    The only reason this isn't a '10' is because of the cost. This product is definitely meant for organizations who are serious about making sure they invest in the full ecosystem of API design, development, maintenance. But there is a significant cost associated with this investment. and because of this cost (and the non-tangible output for executives), it is a difficult line-item to justify in this post-pandemic environment.
    Incentivized
    Read full review
    UserTesting
    I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
    Incentivized
    Read full review
    Usability
    SmartBear
    SoapUI allows us to combine multiple tests and adhere
    to the sequence that they need to run in order to complete successfully.
    It has an excellent GUI design and the reporting mechanism is also very
    good. It does consume a lot of memory though during concurrent testing
    Read full review
    UserTesting
    It's very good, I have used other tools in the past and this is by far the most intuitive and user friendly. Testament to this is the ease with which other non researchers who have been onboarded to the tool with our additional seat have found it easy to use
    Incentivized
    Read full review
    Reliability and Availability
    SmartBear
    Soap UI has managed to continuously build on it's solid foundation and keep improving by each release. It is by far the most dependable and accurate testing tool out there of its kind. Available via connecting to VM's created as SoapUI test machines give access to it anytime, anywhere practically.
    Read full review
    UserTesting
    Never encountered any problems
    Incentivized
    Read full review
    Performance
    SmartBear
    It has an excellent GUI design and the reporting mechanism is also very
    good. It does consume a lot of memory though during concurrent testing.
    Read full review
    UserTesting
    Perfectly fine. Never had any problems.
    Incentivized
    Read full review
    Support Rating
    SmartBear
    To be honest, we didnt had much issues with the support, as there is already plenty of online communities available for help. But if ever there were some minor issues with the membership or the certificates, the tech support was always quick and efficient enough to resolve the issue ASAP
    Incentivized
    Read full review
    UserTesting
    I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.
    Incentivized
    Read full review
    Implementation Rating
    SmartBear
    no very easy but lacks documentation
    Read full review
    UserTesting
    From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
    Incentivized
    Read full review
    Alternatives Considered
    SmartBear
    ReadyAPI provides intuitive GUI capabilities compared to their own open source product. When compared to Postman, ReadyAPI also supports SOAP based services, which is a saver especially when integrating with legacy or other third party systems.
    Incentivized
    Read full review
    UserTesting
    The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
    Incentivized
    Read full review
    Scalability
    SmartBear
    It has an excellent GUI design and the reporting mechanism is also very
    good. It does consume a lot of memory though during concurrent testing. However, I have read that added monitoring tools have been added, which if so the 7 could possibly go to a 8 or 9.
    Read full review
    UserTesting
    The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
    Incentivized
    Read full review
    Return on Investment
    SmartBear
    • Very quick regression testing, hence having the testing results very soon, even the same day of deployment
    • for same above reason, it can save money for corporation (so no tedious, costly and erroneous manual testings)
    • The test reports are compatible with TestNG, so the corporation can integrate the reports in our Autamation frameworks such as Allure or Jira Zephyr
    Incentivized
    Read full review
    UserTesting
    • Content is key to the sign up journey and UserTesting helps me improve that.
    • UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money.
    • UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms.
    Incentivized
    Read full review
    ScreenShots

    UserTesting Screenshots

    Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.