SnapEngage vs. Vision Helpdesk
SnapEngage vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Enterprise plans are also available and are custom tailored to the business' specific needs. | — | ||||||||||||||
More Pricing Information |
SnapEngage | Vision Helpdesk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SnapEngage | Vision Helpdesk | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Front Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SnapEngage | Vision Helpdesk | |
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Likelihood to Recommend | 7.5 (13 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | 9.0 (4 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
Support Rating | 5.0 (1 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
SnapEngage | Vision Helpdesk | |
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Likelihood to Recommend | ![]() SnapEngage
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Pros | ![]() SnapEngage
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Cons | ![]() SnapEngage
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Likelihood to Renew | ![]() SnapEngage
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Usability | ![]() SnapEngage No answers on this topic | Vision Helpdesk
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Support Rating | ![]() SnapEngage
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Alternatives Considered | ![]() SnapEngage
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Return on Investment | ![]() SnapEngage
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ScreenShots | SnapEngage Screenshots | Vision Helpdesk Screenshots |