TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Social Mention

    Score1 out of 10
    N/ASocial Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.N/A

    Social Report

    Score10 out of 10
    N/ASocial Report is an all-in-one social media dashboard built specifically to provide robust analytics across multiple channels, social media posting, and network performance.

    $29

    per month

    Pricing
    Social MentionSocial Report
    Editions & Modules
    No answers on this topic
    CREATOR
    $29
    per month
    TRACTION
    $89
    per month
    SCALE
    $199
    per month
    CUSTOM
    Custom
    per month
    Offerings
    Pricing Offerings
    Social MentionSocial Report
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Social MentionSocial Report
    Small Businesses
    Mention
    Score8 out of 10
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Medium-sized Companies
    Mention
    Score8 out of 10
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Enterprises
    Social Suite by Reputation.com
    Score9.4 out of 10
    1-Social
    Score5.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Social MentionSocial Report
    Likelihood to Recommend
    1.0
    (9 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    8.0
    (5 ratings)
    -
    (0 ratings)
    Usability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Social MentionSocial Report
    Likelihood to Recommend
    Social Mention
    Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable.
    Incentivized
    Read full review
    Social Report
    Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
    Incentivized
    Read full review
    Pros
    Social Mention
    • Can predict future response from today's number.
    • Let's you judge which types of campaigns to run.
    • Has a very well managed dashboard of results.
    Incentivized
    Read full review
    Social Report
    • Bulk upload of social media posts
    • Tracking conversions for posts
    • Granular data from your social media profiles
    Incentivized
    Read full review
    Cons
    Social Mention
    • Under the "Free" dashboard you are limited to only receiving weekly results.
    • Can't negate those tags which contain my tags.
    • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
    Incentivized
    Read full review
    Social Report
    • The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.
    • I dont believe it has a mobile app.
    Incentivized
    Read full review
    Likelihood to Renew
    Social Mention
    I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away
    Read full review
    Social Report
    No answers on this topic
    Usability
    Social Mention
    While it's easy to use and pay for it's totally useless.
    Read full review
    Social Report
    No answers on this topic
    Support Rating
    Social Mention
    No answers on this topic
    Social Report
    Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
    Incentivized
    Read full review
    Implementation Rating
    Social Mention
    It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful.
    Read full review
    Social Report
    No answers on this topic
    Alternatives Considered
    Social Mention
    Social Mention streamed everything together, calculated my sentiment for me, allows me to filter what results I am personally looking for, extract my RSS feed and navigate to one of the channels of buzz.
    Read full review
    Social Report
    We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
    Incentivized
    Read full review
    Return on Investment
    Social Mention
    • The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones).
    Read full review
    Social Report
    • We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report
    • Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site
    • Reduced time managing and updating our social media accounts has improved our profitability
    Incentivized
    Read full review
    ScreenShots