SolarWinds Pingdom vs. Retrace (legacy)

Pingdom is well suited to monitor any of your public facing IPs, so you receive an alert by text message or email when the IP you are monitoring does not respond for a given length of time, from an impressive 10ms to 30s. This allows you to be pretty granular with the alerting. It's less appropriate for monitoring IPs on your LAN, unless you NAT these through your firewall.

Incentivized

If you're a Java or .net shop they will do excellent. I believe that for PHP, Ruby, Java and few others they have only the error and log management and the application and server monitoring.

• Alerting, particularly the integration with PagerDuty.
• Reporting: the ability to go back and view the history of each status check (including details about every failure) as well as graphs and reports over a longer time period.
• Weekly uptime report emails are very convenient.
• Programmatic configuration is possible with a third-party Terraform plugin.

Incentivized

• Integration of performance management with log management so you get the parameters sent
• In-line log and error data in trace
• Integration of error and log data, so in one click you can see all the logs recorded when an error was thrown
• Very reasonably priced

• sometimes sends false alerts
• there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
• too many unwanted metrics.

Incentivized

• To set up the fields that APM Plus monitors, you need to map each field area on each document.
• APM Plus could use a way to link the documents back into the finance or business software so you can find the document under the PO, Sales Order, Invoice, etc.
• APM Plus setup is only for the professionals. There are many areas that need tweaking on setup, having a better default setup would lessen the learning curve to set it up for use.

Incentivized

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

Incentivized

Interface is unnecessarily complicated and frequently responds slowly.

Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

Incentivized

We have only used Pingdom for these needs, so I can't speak directly to competitors. That being said, for the reasons we used Pingdom it was fantastic value and the fact we never bothered to look for a competitor speaks volumes about our satisfaction with the product.

Incentivized

APM Plus does a better job of archiving documents than DocSend and makes it easier to find the documents when you need them. DocSend seemed to be more of a marketing tool than a business tool. APM Plus is all business and consistently does what you need on a daily basis. We selected APM Plus because of the great support on setup and after implementation. They are always ready to help.

Incentivized

• Our client has continued to use our services
• It has helped our organisation keep up to date about any site traffic fluctuations and help us make educated decisions on appropriate server resources for the site
• The service is relatively inexpensive making it easy to cost into our maintenance charges

Incentivized

• APM Plus has freed up users from having to manually attach documents to each place they are sending it. APM Plus will do it automatically.
• APM Plus provides a searchable archive to re-visit sent documents with customers and vendors. Having to reprint a document you risk the potential that something has changed since it was last printed.
• APM Plus does need IT staff for adjustments and to review sending problems. Not for an average user.

Incentivized