What users are saying about
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Top Rated
71 Ratings
133 Ratings

SolarWinds Pingdom

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Top Rated
71 Ratings
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Score 8.7 out of 100
133 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • SolarWinds Pingdom is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • SolarWinds Pingdom and Zabbix are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.9

SolarWinds Pingdom

89%
40 Ratings
8.5

Zabbix

85%
21 Ratings

Likelihood to Renew

10.0

SolarWinds Pingdom

100%
4 Ratings
10.0

Zabbix

100%
2 Ratings

Usability

10.0

SolarWinds Pingdom

100%
7 Ratings

Zabbix

N/A
0 Ratings

Performance

6.0

SolarWinds Pingdom

60%
2 Ratings

Zabbix

N/A
0 Ratings

Support Rating

7.9

SolarWinds Pingdom

79%
38 Ratings
5.7

Zabbix

57%
8 Ratings

Implementation Rating

SolarWinds Pingdom

N/A
0 Ratings
6.0

Zabbix

60%
2 Ratings

Likelihood to Recommend

SolarWinds

I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.
Read full review

Zabbix

Zabbix is very well suited for infrastructure monitoring i.e. the underlying host servers, basically, compute nodes. However, it has limited FM & PM capabilities for the workloads, i.e., the virtual machines (VMs). Zabbix has an easy-to-use GUI which can be explored easily & provides good filtering of the data.
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Pros

SolarWinds

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
Read full review

Zabbix

  • Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on.
  • Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit.
  • Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already.
  • Very complete documentation. Almost every aspect of Zabbix has been documented and reported on.
  • Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available.
Read full review

Cons

SolarWinds

  • sometimes sends false alerts
  • there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
  • too many unwanted metrics.
Read full review

Zabbix

  • In a busy Zabbix environment, it can easily overwhelm the underlying database. Plan on having SSDs and a significant server infrastructure to keep up with more than a hundred hosts.
  • Building out Zabbix metrics that suit your environment can be very time consuming. When choosing a monitoring platform like Zabbix, expect a steep learning curve and to invest significant resources to make the tool valuable.
  • This is less important than it has been in the past, but current versions of Zabbix still do not handle IPMI checks of hardware very well. We needed to write our own wrapper for IPMI checks rather than using the built in IPMI poller.
Read full review

Pricing Details

SolarWinds Pingdom

Starting Price

$14.95 per month

Editions & Modules

SolarWinds Pingdom editions and modules pricing
EditionModules
Synthetic Monitoring101
Real User Monitoring102
EnterpriseCustom Pricing3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

View Pricing Details

Zabbix

Starting Price

Editions & Modules

Zabbix editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SolarWinds

    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
    Read full review

    Zabbix

    It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
    Read full review

    Usability

    SolarWinds

    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
    Read full review

    Zabbix

    No answers on this topic

    Performance

    SolarWinds

    Interface is unnecessarily complicated and frequently responds slowly.
    Read full review

    Zabbix

    No answers on this topic

    Support Rating

    SolarWinds

    Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network
    Read full review

    Zabbix

    The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
    Read full review

    Implementation Rating

    SolarWinds

    No answers on this topic

    Zabbix

    We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option. Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
    Read full review

    Alternatives Considered

    SolarWinds

    Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.
    Read full review

    Zabbix

    We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process. Zabbix is a way more flexible and has free integrations to a wide range of technologies. It is also more 'user friendly' and easy to manage.
    Read full review

    Return on Investment

    SolarWinds

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
    Read full review

    Zabbix

    • Zabbix simply makes it easier to identify, and subsequently resolve problems quickly
    • Zabbix gives one web page to look at to see a list of all on-going issue in a single place
    • Zabbix can automate response to alerts. For example, Zabbix allows you the customization to take a monitored server out of production rotation if it is identified as unhealthy
    Read full review

    Screenshots

    Add comparison