What users are saying about
104 Ratings
43 Ratings
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Score 8.4 out of 100
104 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Zabbix

From my stand point, [Zabbix is] very well suited for small and medium enterprises. The main benefit it is also it's worst quality: It is free / open source.You don't have costs to implement and to use it, but in the other hand you don't have a professional support or SLAs to rely on. In case you base your monitoring of critical systems on Zabbix and it has an issue, you need to appeal to the community and it can take a long time to have an answer or have your issue fixed.For these reasons I think it cant be the foundation of a monitoring process on large enterprises, but you can use it as a complement to have more flexibility.
Anonymous | TrustRadius Reviewer

Pros

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Zabbix

  • Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on.
  • Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit.
  • Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already.
  • Very complete documentation. Almost every aspect of Zabbix has been documented and reported on.
  • Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available.
Thomas Higgins | TrustRadius Reviewer

Cons

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Zabbix

  • In a busy Zabbix environment, it can easily overwhelm the underlying database. Plan on having SSDs and a significant server infrastructure to keep up with more than a hundred hosts.
  • Building out Zabbix metrics that suit your environment can be very time consuming. When choosing a monitoring platform like Zabbix, expect a steep learning curve and to invest significant resources to make the tool valuable.
  • This is less important than it has been in the past, but current versions of Zabbix still do not handle IPMI checks of hardware very well. We needed to write our own wrapper for IPMI checks rather than using the built in IPMI poller.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Zabbix

Zabbix 10.0
Based on 2 answers
It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
Thomas Higgins | TrustRadius Reviewer

Usability

SolarWinds Pingdom

SolarWinds Pingdom 9.7
Based on 6 answers
Usability is good. Portability is also good. I am able to place this on various VMs in the DC and use that to help determine what areas to concentrate on. It also helps to find issues prior to a window that I can identify as not being part of the work to be performed and that the customer needs to address.
Jason Bouchard | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Performance

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 2 answers
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Pingdom

SolarWinds Pingdom 8.6
Based on 17 answers
Have always had very fast, smart, and professional help from the support teams. They have always quickly resolved my issues and helped me get the right sized package of services to meet our current business needs. Overall the support has been some of the best I get from SaaS software.
Patrick Flanagan | TrustRadius Reviewer

Zabbix

Zabbix 5.6
Based on 4 answers
The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
Anonymous | TrustRadius Reviewer

Implementation Rating

SolarWinds Pingdom

No score
No answers yet
No answers on this topic

Zabbix

Zabbix 6.0
Based on 1 answer
We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option.Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
Thomas Higgins | TrustRadius Reviewer

Alternatives Considered

SolarWinds Pingdom

The detailed reporting and website uptime monitoring is something other tools don't provide. You don't want to get a call from a client or customer that your site is down, or lose sales if it brings in sales to you.You get recommendations on how to enhance the page performance, breakdown of content type for the page, requests by domain, file requests, everything
Sanjit Mandal | TrustRadius Reviewer

Zabbix

I personally prefer Zabbix over any other monitoring software that I have ever tried. Zabbix is so customizable that if there is a feature I need, I can easily implement it. I can then add that feature to a template in no time and have it applied to hundreds, or even thousands, of other servers. The performance of Zabbix and its ability to use proxy servers to gather data and report back to a primary node is also rather unique in my experience. Zabbix, being self-hosted, rather than a cloud solution, also prevents latency or routing issues from generating false alerts.
Eric O'Callaghan | TrustRadius Reviewer

Return on Investment

SolarWinds Pingdom

  • Excellent site monitoring allowing us to take necessary steps instantly to address outage or downtimes, thus keeping steady up time for our website customers
  • Detailed enough to get reasons of outages, which then lets us liaise with 3rd parties if necessary and to even get compensations in the event of missing SLAs
  • Negative: we still need to rely on our technical team to understand the reports from Pingdom
Anonymous | TrustRadius Reviewer

Zabbix

  • Zabbix has become my go-to solution for information gathering on our hardware. It's very easy to create reports and graphs outlining any specific metric I'm asked to provide.
  • Zabbix's alerting and script firing has made monitoring utilization on our network a breeze, while their alerting system allows me to fire off a different level of alert by the specific consecutive objects in an alert status. With time, I've been able to eliminate most end device alerts while just shooting off an alert for the problem at the root of an issue.
  • Zabbix is easy enough to use at the user level to be handed to non-tech savvy people with minimal training.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom Editions & Modules

Edition
Synthetic Monitoring$101
Real User Monitoring$101
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Zabbix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zabbix Editions & Modules

Additional Pricing Details

Add comparison