Splashtop vs. SupremeViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Splashtop
Score 8.9 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
SupremeViewer
Score 8.8 out of 10
N/A
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts: client (SupremeViewer Client) and server (SupremeViewer Server). The users install SupremeViewer Client software on their devices to connect to host computers where the SupremeViewer Server is…
$0
Designed for personal and small business use (companies with less than 20 employees and revenue less than $5 million).
Pricing
SplashtopSupremeViewer
Editions & Modules
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
Free
$0
Designed for personal and small business use (companies with less than 20 employees and revenue less than $5 million).
Enterprise
Contact Sales
Designed for enterprise customers (large companies with more than 20 employees and revenue more than $5 million).
Offerings
Pricing Offerings
SplashtopSupremeViewer
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
SplashtopSupremeViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Splashtop
7.8
43 Ratings
2% below category average
SupremeViewer
9.1
4 Ratings
14% above category average
Screen sharing9.337 Ratings9.14 Ratings
File transfer9.039 Ratings9.14 Ratings
Instant message7.930 Ratings9.04 Ratings
Access to sleeping/powered-off computers3.013 Ratings00 Ratings
Over-the-Internet remote session9.342 Ratings9.14 Ratings
Initiate remote control from mobile7.626 Ratings00 Ratings
Remote management of servers & workstations9.07 Ratings00 Ratings
Centralized management dashboard7.132 Ratings00 Ratings
Session record7.219 Ratings00 Ratings
Annotations9.02 Ratings00 Ratings
Monitoring and Alerts6.05 Ratings00 Ratings
Multi-platform remote control8.733 Ratings00 Ratings
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SplashtopSupremeViewer
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Medium-sized Companies
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Score 9.4 out of 10
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Score 9.4 out of 10
Enterprises
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Score 9.4 out of 10
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Score 9.4 out of 10
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User Ratings
SplashtopSupremeViewer
Likelihood to Recommend
8.8
(564 ratings)
8.8
(4 ratings)
Likelihood to Renew
9.5
(40 ratings)
-
(0 ratings)
Usability
9.1
(28 ratings)
-
(0 ratings)
Availability
9.1
(6 ratings)
-
(0 ratings)
Performance
9.1
(6 ratings)
-
(0 ratings)
Support Rating
8.9
(522 ratings)
-
(0 ratings)
Implementation Rating
8.9
(18 ratings)
-
(0 ratings)
Configurability
8.9
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.8
(5 ratings)
-
(0 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(4 ratings)
-
(0 ratings)
Vendor pre-sale
8.9
(4 ratings)
-
(0 ratings)
User Testimonials
SplashtopSupremeViewer
Likelihood to Recommend
Splashtop
Well suited: - Solo IT consultants (like me) who need to provide support to a variety of clients - Businesses/businesspeople that need secure remote access to one or more computers in the home or home office, from anywhere in the world Less appropriate: - There are free alternatives available for non-business/non-critical applications.
Read full review
SupremeViewer
SupremeViewer is best for troubleshooting technical issues on remote computers. You can do connections all over the world without any configurations. Just run or install and connect. It is secured and works behind NAT. The easy installation process without additional configuration helps a lot when our customers need to run the server.
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Pros
Splashtop
  • Quick access to remote users who have the streamer installed.
  • Ad-hoc access, so a license is not needed for every potential client, since we can provide support using the SOS support module.
  • Multiple security options, so users can provide their support provider with access, but with the knowledge that they can control what is being shared.
  • The ability to request 2FA and other credentials to allow access.
  • Online access, so it can be run diretly from a web browser.
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SupremeViewer
  • Remote Access
  • File Transfer
  • Quick and easy to use
  • Getting Screenshots for Analysis
  • Live chat during remote sessions
  • Multiple sessions to one server
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Cons
Splashtop
  • More Web browser features for a computer not able to download the programs for remote management. Like more file transfer options from a web browser.
  • More functionality on where to save the file transfers and pull from the remote computer.
  • Making it possible to be able to support more computers than the standard 340. Bigger batches to upgrade to.
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SupremeViewer
  • Only email support
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Likelihood to Renew
Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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SupremeViewer
No answers on this topic
Usability
Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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SupremeViewer
No answers on this topic
Reliability and Availability
Splashtop
I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.
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SupremeViewer
No answers on this topic
Performance
Splashtop
I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.
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SupremeViewer
No answers on this topic
Support Rating
Splashtop
I haven't had a problem connecting with Splashtop support, but even though I've contacted them several times about the locked Ctrl key issue they have been unable to resolve it. I haven't found anybody who will take ownership of my issue, and I just gave up on trying to resolve it and live with the nuisance.
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SupremeViewer
No answers on this topic
Implementation Rating
Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
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SupremeViewer
No answers on this topic
Alternatives Considered
Splashtop
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
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SupremeViewer
At the beginning we used Windows Remote Desktop service. The main problem with Remote Desktop was that the remote computer needs a publicly visible IP address which will allow us to connect to that PC. For that reason we started using TeamViewer. TeamViewer works great behind NAT and with its free option was best solution for small company as ours. I think that now they are mainly targeting corporate customers and the price of their products is too high for us. This led us to look for other solutions. That's how we discovered SupremeViewer.
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Contract Terms and Pricing Model
Splashtop
A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.
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SupremeViewer
No answers on this topic
Scalability
Splashtop
I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.
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SupremeViewer
No answers on this topic
Professional Services
Splashtop
Do not use.
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SupremeViewer
No answers on this topic
Return on Investment
Splashtop
  • Splashtop helps us complete 3% more tickets in situations where the normal agent has failed.
  • We have gained two additional clients for the MSP this year since we were already familiar with the setup the client was using.
  • Splashtop is good for us to have in the arsenal when every other method to remote in has failed.
Read full review
SupremeViewer
  • By using SupremeViewer we actually save on shipping costs and time.
Read full review
ScreenShots

Splashtop Screenshots

Screenshot of Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.Screenshot of a view of computer sessions.Screenshot of where users can transfer files and folders from local and remote computers during a session.Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.Screenshot of a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.

SupremeViewer Screenshots

Screenshot of SupremeViewer Server, which allows remote access to the computer where it is running/installed. SupremeViewer Server authenticate users by providing ID and Password. Once the remote software is installed, the users can connect and work on these computers at any time.Screenshot of SupremeViewer Client. This allows users to connect and interact with remote computers and servers located anywhere in the globe via internet. The users can install or run this application on their local computer and use it to connect to a remote computer where the SupremeViewer Server is installed.Screenshot of the Installation and setup of unattended access to the remote device — this option requires to install a lightweight application on the remote computers. Once the remote software is installed, the users can connect and work on these computers at any time.Screenshot of the "run only" option, that lets the user troubleshoot a remote computer through an on-demand remote session, with no software installation required. It allows temporary remote access, without having administrative rights on the remote computer.Screenshot of an active remote session in SupremeViewer.Screenshot of SupremeViewer - active remote session.