Sprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…
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Unique Learning System
Score8.5 out of 10
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Unique Learning System (ULS) is a special education solution that supports students with disabilities from Pre-K through transition. It provides differentiated, standards-aligned lessons in ELA, math, science, social studies, and life skills with built-in assessments, progress tracking, and automated differentiation.
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have actually recommended it to another teacher in a different district for her autism program since she could level and pace it easily and also easily collect IEP data without stressing out her students with extra work. Unique Learning System is also a good program for our autism program because it is consistent with all core subjects, making is very routine based.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Automated notifications for certain types of content or posts from certain users
The reporting options are fantastic.
We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Data tracking and progress reports - Unique Learning System's Polaris feature is a user-friendly, simple way to track and monitor progress towards learners IEP goals. When creating a roadmap that follows a learner's IEP, you input data such as learning profiles and benchmark assessments and rubrics that then produce goal suggestions. You can craft your own goal, use a suggested goal, or choose a goal from the goal library. It gives you a great idea of what goals to target based on learner needs and progress. Entering data is super easy, just a date and a data point, and a graph generates for you. From there, it will show the data trend and flag it for you when it's at risk. It is also easy to add an intervention. Quarterly, I use the progress report feature to generate a report that provides me with the graphs that I use to put into IEP writer.
Curriculum pacing - My school utilizes Unique Learning System for our daily instruction. Unique Learning System provides pacing guides with what to teach and when. Everything is standards aligned and all of the lesson plans have ways that you can differentiate already built into the plans as well as an easy to use, structured/routine based set up that makes daily lessons predictable for learners to increase engagement.
N2Y - My learners love News To You! This provides children with access to informational text. We use it as a "fun Friday" read every week. We read the article in class, watch videos, answer questions, and typically do an activity to go along with it. The kids look forward to it every week, and also enjoy the Joey's Locker games that go along with the articles. They have a new feature to be able to assign activities that go along with the article which is really nice because I assign them as supplemental activities to go along with what we are learning about in class!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Unique Learning System's materials in the science and social studies areas aren't "fluffy" as other areas, but they are continuously adding materials
The layout of the website isn't the most user friendly, but most teachers are able to navigate easily after an initial training
The administrator side of things isn't super straightforward, reports can be confusing to find/run, but the one on one meetings always provide clarity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I appreciate all the various resources that Unique Learning System has to offer. However, due to my limited interaction with other resources similar to Unique Learning System I do not know enough to compare it against other programs. I also am not a person in charge of renewing Unique Learning System for my organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
There is a lot of content in Unique Learning System. It can sometimes be time consuming to navigate through everything. I appreciate the depth and breadth of the resources, but it can also be tough to use when I need a worksheet or packet for my students. The use of Unique Learning System on the computer is great, but my students seem to learn best when they have a pen and paper in front of them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We viewed Encore by TeachTown. The product seemed to be a notch above Unique Learning System and included workbooks and other books but was very expensive. The downfalls of Encore was that it did not include the Profile Assessments like Unique Learning System and also the monthly checkpoints which are very valuable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ease of planning is #1. I am able to plan an entire lesson or a week's worth of lessons during my 30-minute planning time.
Data that is collected for IEPs is so valuable and reports are parent-friendly.
Students are able to work on the alternative path toward a diploma because this curriculm is covering all of the standards they need to see in order to earn their diploma.
