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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds SQL Sentry

    Score10 out of 10
    N/ASolarWinds SQL Sentry is designed to help data professionals optimize SQL Server database performance in physical, virtual, and cloud environments. SQL Sentry delivers metrics to help users find and fix database performance problems and provides scalability, boasting demonstrated success monitoring 800+ SQL Server instances with one monitoring database. With SQL Sentry, the user can monitor: SQL Server Azure SQL Database SQL Server Analysis…

    $0

    Free

    Zoho CRM

    Score8.4 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    SolarWinds SQL SentryZoho CRM
    Editions & Modules
    Plan Explorer (SQL Server Query Tuning)
    $0
    Free
    SQL Sentry for Azure SQL Database
    $161
    Per year per database (annual subscription)
    SQL Sentry
    1,450
    Per year per instance (annual subscription)
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    SolarWinds SQL SentryZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    SolarWinds SQL SentryZoho CRM
    Considered Both Products
    SolarWinds
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    93%
    Would buy again
    232 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    97%
    Delivers good value for the price
    233 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    96%
    Happy with the feature set
    238 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    95%
    Lived up to sales and marketing promises
    189 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    87%
    Implementation went as expected
    187 Answers
    Features
    SolarWinds SQL SentryZoho CRM
    SQL Performance Monitoring
    Comparison of SQL Performance Monitoring features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    8.4
    102 Ratings
    3% above category average
    Zoho CRM
    -
    Ratings
    Performance dashboard9.1102 Ratings00 Ratings
    Intelligent alerting7.996 Ratings00 Ratings
    Top SQL8.6102 Ratings00 Ratings
    Historical trend data8.6100 Ratings00 Ratings
    Virtualization support8.764 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.7
    289 Ratings
    10% above category average
    Customer data management / contact management00 Ratings8.8280 Ratings
    Workflow management00 Ratings8.6267 Ratings
    Territory management00 Ratings8.9197 Ratings
    Opportunity management00 Ratings8.3254 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.3249 Ratings
    Contract management00 Ratings8.9204 Ratings
    Quote & order management00 Ratings9.1204 Ratings
    Interaction tracking00 Ratings9.1250 Ratings
    Channel / partner relationship management00 Ratings8.7193 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.9
    222 Ratings
    14% above category average
    Case management00 Ratings8.8214 Ratings
    Call center management00 Ratings8.6173 Ratings
    Help desk management00 Ratings9.4190 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.5
    267 Ratings
    9% above category average
    Lead management00 Ratings8.8262 Ratings
    Email marketing00 Ratings8.2220 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.6
    264 Ratings
    11% above category average
    Task management00 Ratings8.2249 Ratings
    Billing and invoicing management00 Ratings8.7181 Ratings
    Reporting00 Ratings8.8243 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.6
    259 Ratings
    12% above category average
    Forecasting00 Ratings8.7217 Ratings
    Pipeline visualization00 Ratings8.2236 Ratings
    Customizable reports00 Ratings8.8250 Ratings
    Customization
    Comparison of Customization features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.4
    278 Ratings
    9% above category average
    Custom fields00 Ratings8.7276 Ratings
    Custom objects00 Ratings8.1223 Ratings
    Scripting environment00 Ratings9.3179 Ratings
    API for custom integration00 Ratings7.6204 Ratings
    Security
    Comparison of Security features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.2
    267 Ratings
    2% below category average
    Single sign-on capability00 Ratings7.6232 Ratings
    Role-based user permissions00 Ratings8.7262 Ratings
    Social CRM
    Comparison of Social CRM features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.5
    166 Ratings
    12% above category average
    Social data00 Ratings8.7165 Ratings
    Social engagement00 Ratings8.4157 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.9
    211 Ratings
    17% above category average
    Marketing automation00 Ratings8.9208 Ratings
    Compensation management00 Ratings8.8139 Ratings
    Platform
    Comparison of Platform features of SolarWinds SQL Sentry and Zoho CRM
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    Zoho CRM
    8.3
    231 Ratings
    8% above category average
    Mobile access00 Ratings8.3231 Ratings
    Best Alternatives
    SolarWinds SQL SentryZoho CRM
    Small Businesses
    No answers on this topic
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Kintone
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SolarWinds SQL SentryZoho CRM
    Likelihood to Recommend
    8.6
    (102 ratings)
    9.2
    (312 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    7.6
    (42 ratings)
    Usability
    9.0
    (12 ratings)
    7.8
    (172 ratings)
    Availability
    7.1
    (2 ratings)
    8.8
    (7 ratings)
    Performance
    7.1
    (2 ratings)
    8.5
    (8 ratings)
    Support Rating
    7.5
    (14 ratings)
    6.1
    (69 ratings)
    In-Person Training
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    8.8
    (8 ratings)
    5.6
    (16 ratings)
    Configurability
    7.9
    (2 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    5.0
    (1 ratings)
    7.2
    (5 ratings)
    Product Scalability
    7.0
    (1 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    8.5
    (2 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    8.5
    (2 ratings)
    7.8
    (13 ratings)
    User Testimonials
    SolarWinds SQL SentryZoho CRM
    Likelihood to Recommend
    SolarWinds
    This solution is perfect for a team with a large server count and, at least, moderate experience supporting a SQL Server environment. If the environment is smaller or the team has less experience working with SQL Server performance tuning methodologies, then the tool may be overwhelming for the users.
    Incentivized
    Read full review
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Pros
    SolarWinds
    • The Top SQL functionality has been extremely useful for identifying poorly performing queries by resource consumption.
    • The flexibility of creating your own Advisory Conditions has allowed us to integrate our custom internal alerts into a centralized dashboard and alerting platform.
    • Being able to highlight any chart on the dashboard and then tool-matching that window across all the other charts makes it much easier to correlate the different performance metrics against each other.
    Incentivized
    Read full review
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Cons
    SolarWinds
    • Tuning advice: With all the graphs and data available, it's not always easy to determine the best thing to do. I'd like to see SentryOne provide some best practice analysis based on the historical information collected for the server being looked at.
    • They could add help tips or links to help documents, when you select a graph on the dashboard. Inexperienced users tend to put blinders on and focus on one thing when they see a high counter or something out of the ordinary. It would be very useful to include a link that provides underlying help. The link would provide an explanation of the counter in detail and offer possible explanations as to why the counter is off.
    Read full review
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
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    Likelihood to Renew
    SolarWinds
    Absolutely. SQL Sentry is an absolute must have for any company with a SQL Server estate. It provides a force multiplier to effectively manage SQL Server, and the feature sets are second to none. The support and expertise at SentryOne is incredible. They are very supportive of both the platform users and helping your business with the product
    Incentivized
    Read full review
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
    Read full review
    Usability
    SolarWinds
    I accept that the flexibility of the alerting comes at a price. Other than the alerting SQL Sentry's interface is intuitive. Connecting to a new SQL instance, given that all the needed ports are open in your firewalls is straight forward. Reviewing the performance and queries for an instance is available in with a right click. As you dig in new tabs are created to present the detailed data. I find the ability to filter and rollup metrics on a query very helpful in dealing with the "it's running slow". You can easily compare the metrics of run times for the same query to let the user know, it's probably data your doing a billion reads instead of the usual 100 thousand.
    Incentivized
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    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
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    Reliability and Availability
    SolarWinds
    The system is working perfectly in capturing data, but we do experience issues with SQL Timeout when viewing results in the remote clients. This may be due to the fact that our monitoring service is consuming most of the CPU, and it is the same server that is hosting the SQL Repository. We could probably fix the issue by separating the SQL instance from the monitoring service.
    Incentivized
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    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
    Read full review
    Performance
    SolarWinds
    In most cases the pages load very quickly. In our particular case, we need to do some movement of services to separate our monitoring service to separate infrastructure from the repository. When we first started with SQL Sentry on 5 licenses, we did not have any issues. Since we have now grown that to 25, we are experiencing some challenges. We do not believe this to be a tool problem
    Incentivized
    Read full review
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
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    Support Rating
    SolarWinds
    From their infancy as a smaller company to now as a global player they have always kept focus on prioritising he customer. They know their product and the technology it supports and are easily accessible for both resolving problems with the product all the way to adding value through additional training and assisting with getting return on investment through utilisation of the many features the product provides.
    Incentivized
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    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Incentivized
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    In-Person Training
    SolarWinds
    sql sentry expert came onsight to review the performance of installation and gave us a good insight to using the tool
    Incentivized
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    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
    Read full review
    Online Training
    SolarWinds
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
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    Implementation Rating
    SolarWinds
    Was suggested that we install the process monitors on a dev or qa database server, but we found it more useful to create an IT db server and put it there (along with a few other apps that we use for monitoring).
    Incentivized
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    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
    Incentivized
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    Alternatives Considered
    SolarWinds
    SQL Sentry offers more features and is customize-able to fit our business needs. It has more centralized management and support. The company's technical support is also top notch. It is also worth mentioning that SentryOne Team Blog is an excellent source. One can find lots of valuable troubleshooting skills on the blog site - very educational and informational.
    Incentivized
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    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
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    Contract Terms and Pricing Model
    SolarWinds
    No answers on this topic
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
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    Scalability
    SolarWinds
    We are running 25 instances through a single monitoring service and it is able to keep up. We are finding that this many instances in our environment is about as many as can be handled. We will need to deploy additional monitoring services. Luckily, there is no additional licensing costs to deploy additional monitoring services. For us, it's just an additional Azure VM.
    Incentivized
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    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
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    Professional Services
    SolarWinds
    No answers on this topic
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Incentivized
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    Return on Investment
    SolarWinds
    • Better customer service as it alerts me automatically to loss of service issues so I can react and either get things fixed before it impacts the customers or to let my management know as soon as possible
    • It helps me find expensive SQL so our customers get better performance and we make better use of our resources
    Incentivized
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    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
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    ScreenShots

    SolarWinds SQL Sentry Screenshots

    Screenshot of SQL Sentry DeadlocksScreenshot of SQL Sentry Top SQL

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.