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93 Ratings
7 Ratings
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Score 8.9 out of 100

Acuity Scheduling, a Squarespace company

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93 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Square Appointments

If you have a client or customer base that requires appointments rather than walk-ins, Square Appointments is great. I can see this as useful for job interviewers, photographers, high-end hair salons, spas, masseuses, doctors' offices, dentists, and more. I actually would LOVE to see my doctor's office use Square Appointments to avoid the needless hold times and (hopefully) wait times on arrival.
Anonymous | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

This scheduling service works great for me as a coach. I have appointments with prospects that are free and informative. I like to gather some info from them ahead of time, so it's great to be able to get answers to questions that I have without any effort. I also love having them send follow up emails for me. I also have clients who schedule one on one calls with me, and they use this scheduler. Last, I set up workshops for people to view on Zoom (online meetings). I love that people can click on the link, reserve a spot, pay for the class, and receive a confirmation, without any effort from me.
Meredith Brough | TrustRadius Reviewer

Pros

Square Appointments

  • It is free.
  • It is extremely easy to understand and use.
Renea Hanks | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore | TrustRadius Reviewer

Cons

Square Appointments

  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
Anonymous | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss | TrustRadius Reviewer

Likelihood to Renew

Square Appointments

No score
No answers yet
No answers on this topic

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

Usability

Square Appointments

No score
No answers yet
No answers on this topic

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.0
Based on 7 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

Support Rating

Square Appointments

Square Appointments 10.0
Based on 3 answers
The only support I used was the tutorials. They were good and I didn't need to contact a person for support. I learned everything I needed to from the tutorials, and when I ran into problems, I was able to find answers from what was provided.
Anonymous | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.1
Based on 31 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

Alternatives Considered

Square Appointments

  • I have tried many of the Appointment scheduling systems out there. Honestly, there are many great ones out there, like Calendly, ScheduleOne, and Appointlet.
  • The reason Square Appointments is my choice is the ability to have an all in one solution. Hence, I have one software to use with its main capacity being processing my invoices and its marketing automation tools.
Renea Hanks | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

One of my favourite things about Acuity, in comparison to other business tools that I use, is the minimal monthly fee. It's more than reasonable for how well it organizes and schedules my time and my business
rachel jane | TrustRadius Reviewer

Return on Investment

Square Appointments

  • Incredible ROI, with flat rate model vs competitors that charge a % per transaction
  • Increased efficiency
Anonymous | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • Initially, it was the best assistant we ever had.
  • Over the last month, I've spent 10-15 hours trying to find a solution on my own, with no support from Acuity. This will cost us in the long run.
  • Since purchased by Squarespace, profits seem to be the main incentive for them and they don't work with the clients like before.
Ofir Vaisman | TrustRadius Reviewer

Pricing Details

Square Appointments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Appointments Editions & Modules

Additional Pricing Details

Acuity Scheduling, a Squarespace company

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acuity Scheduling, a Squarespace company Editions & Modules

Edition
Emerging$141
Growing$231
Powerhouse$451
  1. per month
Additional Pricing Details

Add comparison