What users are saying about
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Top Rated
87 Ratings

Square POS

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Top Rated
87 Ratings
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Score 9.1 out of 100
25 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Square POS is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

9.0

Square POS

90%
58 Ratings
7.9

Toast Point of Sale

79%
13 Ratings

Likelihood to Renew

10.0

Square POS

100%
2 Ratings
8.0

Toast Point of Sale

80%
1 Rating

Usability

9.6

Square POS

96%
9 Ratings
6.0

Toast Point of Sale

60%
1 Rating

Support Rating

8.8

Square POS

88%
27 Ratings

Toast Point of Sale

N/A
0 Ratings

Likelihood to Recommend

Square POS

Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.
Sura Hart | TrustRadius Reviewer

Toast Point of Sale

For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
Elizabeth Hyman | TrustRadius Reviewer

Pros

Square POS

  • Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
  • Simple setup.
  • Generally uncomplicated pricing.
  • Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
Nathan Bowman | TrustRadius Reviewer

Toast Point of Sale

  • The ability for guest to select a receipt type.
  • Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more).
  • The convenience of touch screen use and strong calibration.
  • Ability to swivel tablet from employee to guest.
Jennifer Dryer | TrustRadius Reviewer

Cons

Square POS

  • Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
  • The high percentage of fees taken from sales
  • The difficulty in changing default settings
  • The layout of the “website” you can create is truly a nightmare
Heide Rembold | TrustRadius Reviewer

Toast Point of Sale

  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.
Jayelynn Willman | TrustRadius Reviewer

Pricing Details

Square POS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Square POS Editions & Modules

Edition
Square Point of SaleFree
Each Transaction2.6% + $0.102
Square Reader for magstripe$103
Square Reader for contactless and chip$494
Square Stand for contactless and chip$165
Square Terminal$275
Square Register$396
  1. none
  2. per transaction
  3. per each additional reader; first reader free
  4. per reader
  5. per month
  6. per 24 months
Additional Pricing Details

Toast Point of Sale

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$69 per month

Toast Point of Sale Editions & Modules

Edition
Starter$691
Essentials$991
Growth$1991
  1. per month
Additional Pricing Details

Likelihood to Renew

Square POS

Square POS 10.0
Based on 2 answers
I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.
Nathan Bowman | TrustRadius Reviewer

Toast Point of Sale

Toast Point of Sale 8.0
Based on 1 answer
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.
Erin Thorp | TrustRadius Reviewer

Usability

Square POS

Square POS 9.6
Based on 9 answers
Once set up, Square POS is very easy to use. I feel it is a little too easy. Many other solutions have some layer of complexity to them but Square POS is pretty straightforward and this makes it the ideal POS solution in my opinion. If a solution can remove the barriers to use and allow end users to get on with their tasks without being slowed down, then it is a winner. This is what we were able to achieve with Square POS.
Nathan Sichilongo | TrustRadius Reviewer

Toast Point of Sale

Toast Point of Sale 6.0
Based on 1 answer
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
  • processing CC payments in "offline mode" in case there is an internet outage
  • kitchen display screens
  • collecting payment from customers using a handheld right at their table
  • pre-approving card payments to assure the customer has enough money to pay for their order, etc
That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
  • providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature
  • accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO)
  • a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up
  • a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations
  • increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates
Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.
Erin Thorp | TrustRadius Reviewer

Support Rating

Square POS

Square POS 8.8
Based on 27 answers
An admission - I have NEVER had to use Square POS support. The system is seamless, it just works! I have never had any queries about how the system worked as everything is so clearly laid out. I have never had any problems with payments. If their support systems are anywhere near as good as their software, I think we'll be in good hands.
Anonymous | TrustRadius Reviewer

Toast Point of Sale

No score
No answers yet
No answers on this topic

Alternatives Considered

Square POS

We only used Square POS while we were getting set up with Authorize.Net. It isn't as flashy or recognized by the general public, but in our industry, that isn't a priority. We do very large transactions so the higher rates and fees from Square add up insanely quickly making the lower rates and fees from Authorize.Net the nail in Square's coffin for us.
Anonymous | TrustRadius Reviewer

Toast Point of Sale

Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.
William Johns | TrustRadius Reviewer

Return on Investment

Square POS

  • The opportunity cost of waiting for payments and manually bringing them to a bank means that we don't have to visit our bank branch. That alone saves us several hours each month.
  • We can use ordinary computers and mobile devices with Square instead of paying for expensive software or terminals.
  • Our clients appreciate not having to process payments to us, and anything that helps our clients and makes them happy carries more import than I can explain in this space.
George Bounacos | TrustRadius Reviewer

Toast Point of Sale

  • Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only.
  • A streamlined and integrated online ordering platform has cut down on the need of a third-party platform.
  • Customer loyalty program has really motivated customers to order more often with higher ticket averages.
Jonathan Schroeter | TrustRadius Reviewer

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