What users are saying about
31 Ratings
237 Ratings
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Score 7.6 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Sugar Sell (SugarCRM) ranks higher in 1 feature set: Platform
  • Vtiger ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM

Sales Force Automation

8.5

Sugar Sell (SugarCRM)

85%
10.0

Vtiger

100%
Vtiger ranks higher in 7/9 features

Customer data management / contact management

8.8
88%
32 Ratings
10.0
100%
8 Ratings

Workflow management

8.5
85%
28 Ratings
10.0
100%
8 Ratings

Territory management

8.6
86%
26 Ratings
N/A
0 Ratings

Opportunity management

8.6
86%
26 Ratings
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.9
89%
29 Ratings
10.0
100%
8 Ratings

Contract management

8.6
86%
26 Ratings
10.0
100%
6 Ratings

Quote & order management

7.9
79%
24 Ratings
10.0
100%
6 Ratings

Interaction tracking

7.8
78%
30 Ratings
10.0
100%
6 Ratings

Channel / partner relationship management

8.5
85%
25 Ratings
N/A
0 Ratings

Customer Service & Support

8.8

Sugar Sell (SugarCRM)

88%
9.5

Vtiger

95%
Vtiger ranks higher in 2/3 features

Case management

9.0
90%
24 Ratings
10.0
100%
6 Ratings

Call center management

8.6
86%
19 Ratings
N/A
0 Ratings

Help desk management

8.7
87%
17 Ratings
9.0
90%
6 Ratings

Marketing Automation

8.3

Sugar Sell (SugarCRM)

83%
10.0

Vtiger

100%
Vtiger ranks higher in 2/2 features

Lead management

8.9
89%
22 Ratings
10.0
100%
6 Ratings

Email marketing

7.8
78%
23 Ratings
10.0
100%
6 Ratings

CRM Project Management

8.8

Sugar Sell (SugarCRM)

88%
10.0

Vtiger

100%
Vtiger ranks higher in 3/3 features

Task management

9.0
90%
26 Ratings
10.0
100%
6 Ratings

Billing and invoicing management

8.7
87%
18 Ratings
10.0
100%
7 Ratings

Reporting

8.8
88%
24 Ratings
10.0
100%
7 Ratings

CRM Reporting & Analytics

8.8

Sugar Sell (SugarCRM)

88%
9.7

Vtiger

97%
Vtiger ranks higher in 3/3 features

Forecasting

8.7
87%
24 Ratings
10.0
100%
6 Ratings

Pipeline visualization

9.0
90%
25 Ratings
10.0
100%
6 Ratings

Customizable reports

8.8
88%
27 Ratings
9.0
90%
7 Ratings

Customization

8.7

Sugar Sell (SugarCRM)

87%
9.3

Vtiger

93%
Vtiger ranks higher in 3/4 features

Custom fields

8.8
88%
29 Ratings
9.0
90%
8 Ratings

Custom objects

9.0
90%
26 Ratings
10.0
100%
7 Ratings

Scripting environment

8.7
87%
19 Ratings
N/A
0 Ratings

API for custom integration

8.1
81%
25 Ratings
9.0
90%
6 Ratings

Security

8.5

Sugar Sell (SugarCRM)

85%
9.0

Vtiger

90%
Sugar Sell (SugarCRM) ranks higher in 1/2 features

Single sign-on capability

8.9
89%
21 Ratings
N/A
0 Ratings

Role-based user permissions

8.2
82%
26 Ratings
9.0
90%
8 Ratings

Social CRM

8.4

Sugar Sell (SugarCRM)

84%
10.0

Vtiger

100%
Sugar Sell (SugarCRM) ranks higher in 1/2 features

Social data

8.7
87%
19 Ratings
N/A
0 Ratings

Social engagement

8.2
82%
16 Ratings
10.0
100%
5 Ratings

Integrations with 3rd-party Software

8.5

Sugar Sell (SugarCRM)

85%

Vtiger

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.7
87%
19 Ratings
N/A
0 Ratings

Compensation management

8.3
83%
13 Ratings
N/A
0 Ratings

Platform

8.2

Sugar Sell (SugarCRM)

82%
5.0

Vtiger

50%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.2
82%
20 Ratings
5.0
50%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.1

Sugar Sell (SugarCRM)

81%
57 Ratings
10.0

Vtiger

100%
8 Ratings

Likelihood to Renew

8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Vtiger

N/A
0 Ratings

Usability

8.6

Sugar Sell (SugarCRM)

86%
10 Ratings
10.0

Vtiger

100%
1 Rating

Availability

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Vtiger

N/A
0 Ratings

Performance

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Vtiger

N/A
0 Ratings

Support Rating

9.2

Sugar Sell (SugarCRM)

92%
18 Ratings
10.0

Vtiger

100%
3 Ratings

In-Person Training

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vtiger

N/A
0 Ratings

Online Training

8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Vtiger

N/A
0 Ratings

Implementation Rating

9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Vtiger

N/A
0 Ratings

Configurability

10.0

Sugar Sell (SugarCRM)

100%
1 Rating

Vtiger

N/A
0 Ratings

Ease of integration

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Vtiger

N/A
0 Ratings

Product Scalability

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vtiger

N/A
0 Ratings

Vendor post-sale

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vtiger

N/A
0 Ratings

Vendor pre-sale

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vtiger

N/A
0 Ratings

Likelihood to Recommend

SugarCRM

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure. If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Read full review

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Read full review

Pros

SugarCRM

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Read full review

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review

Cons

SugarCRM

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review

Pricing Details

Sugar Sell (SugarCRM)

Starting Price

$52 per month

Editions & Modules

Sugar Sell (SugarCRM) editions and modules pricing
EditionModules
Sugar Sell$80.001
Sugar Professional$52.002
Sugar Enterprise$85.003

Footnotes

  1. Per User/Per Month (billed annually)
  2. Per User/Per Month (billed annually)
  3. Per User/Per Month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Vtiger

Starting Price

$28 per month per user

Editions & Modules

Vtiger editions and modules pricing
EditionModules
One Professional - Standard$421
One Enterprise - Standard$582
One Professional - Single App$283
One Enterprise - Single App$424

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $10

Additional Details

Discounts are provided for both annual subscriptions, and for high volume users.

Likelihood to Renew

SugarCRM

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review

Vtiger

No answers on this topic

Usability

SugarCRM

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review

Vtiger

I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
Read full review

Reliability and Availability

SugarCRM

SugarCRM has never been down for us.
Read full review

Vtiger

No answers on this topic

Performance

SugarCRM

No response time issues ever. Very productive due to its ease of use.
Read full review

Vtiger

No answers on this topic

Support Rating

SugarCRM

Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
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Vtiger

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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In-Person Training

SugarCRM

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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Vtiger

No answers on this topic

Online Training

SugarCRM

Only part of an implemementation as noted previously.
Read full review

Vtiger

No answers on this topic

Implementation Rating

SugarCRM

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review

Vtiger

No answers on this topic

Alternatives Considered

SugarCRM

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Read full review

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
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Scalability

SugarCRM

Works from 2-300 Users in our experience.
Read full review

Vtiger

No answers on this topic

Return on Investment

SugarCRM

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
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Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
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