Sugar Sell (SugarCRM) vs. Vtiger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sugar Sell (SugarCRM)
Score 7.8 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Vtiger
Score 8.6 out of 10
N/A
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.
$28
per month per user
Pricing
Sugar Sell (SugarCRM)Vtiger
Editions & Modules
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
One Professional - Single App
$28
per month per user
One Professional - Standard
$42
per month per user
One Enterprise - Single App
$42
per month per user
One Enterprise - Standard
$58
per month per user
Offerings
Pricing Offerings
Sugar Sell (SugarCRM)Vtiger
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$10 / user / month
Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.
More Pricing Information
Community Pulse
Sugar Sell (SugarCRM)Vtiger
Considered Both Products
Sugar Sell (SugarCRM)
Chose Sugar Sell (SugarCRM)
In comparing against the above, the primary motivation we had in selecting SugarCRM was cost. With the Community Edition, we could easily host the site ourselves (we had ample infrastructure available already). Vtiger appeared to be a fork of Sugar that was not as well regarded …
Vtiger
Chose Vtiger
SugarCRM is a very powerful CRM let down by a complex UI which means that most organizations would have trouble self-managing the database. leading to a high cost of ownership.
MailChimp is a great email marketing tool for databases below 2000 contacts as that is the point at …
Top Pros
Top Cons
Features
Sugar Sell (SugarCRM)Vtiger
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Sugar Sell (SugarCRM)
8.2
32 Ratings
7% above category average
Vtiger
10.0
8 Ratings
26% above category average
Customer data management / contact management8.831 Ratings10.08 Ratings
Workflow management7.927 Ratings10.08 Ratings
Territory management8.525 Ratings00 Ratings
Opportunity management8.225 Ratings10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)9.028 Ratings10.08 Ratings
Contract management8.725 Ratings10.06 Ratings
Quote & order management7.823 Ratings10.06 Ratings
Interaction tracking7.129 Ratings10.06 Ratings
Channel / partner relationship management7.924 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Vtiger
9.5
6 Ratings
23% above category average
Case management8.823 Ratings10.06 Ratings
Call center management8.018 Ratings00 Ratings
Help desk management7.716 Ratings9.06 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Vtiger
10.0
6 Ratings
28% above category average
Lead management8.521 Ratings10.06 Ratings
Email marketing7.322 Ratings10.06 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Vtiger
10.0
8 Ratings
28% above category average
Task management8.725 Ratings10.06 Ratings
Billing and invoicing management9.117 Ratings10.07 Ratings
Reporting8.723 Ratings10.07 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Sugar Sell (SugarCRM)
8.7
27 Ratings
14% above category average
Vtiger
9.7
7 Ratings
24% above category average
Forecasting8.723 Ratings10.06 Ratings
Pipeline visualization8.724 Ratings10.06 Ratings
Customizable reports8.726 Ratings9.07 Ratings
Customization
Comparison of Customization features of Product A and Product B
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Vtiger
9.3
8 Ratings
21% above category average
Custom fields9.028 Ratings9.08 Ratings
Custom objects8.725 Ratings10.07 Ratings
Scripting environment8.718 Ratings00 Ratings
API for custom integration8.724 Ratings9.06 Ratings
Security
Comparison of Security features of Product A and Product B
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Vtiger
9.0
8 Ratings
8% above category average
Single sign-on capability9.120 Ratings00 Ratings
Role-based user permissions7.925 Ratings9.08 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Vtiger
10.0
5 Ratings
32% above category average
Social data8.218 Ratings00 Ratings
Social engagement8.315 Ratings10.05 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Vtiger
-
Ratings
Marketing automation8.718 Ratings00 Ratings
Compensation management7.412 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Sugar Sell (SugarCRM)
8.1
19 Ratings
7% above category average
Vtiger
5.0
5 Ratings
40% below category average
Mobile access8.119 Ratings5.05 Ratings
Best Alternatives
Sugar Sell (SugarCRM)Vtiger
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sugar Sell (SugarCRM)Vtiger
Likelihood to Recommend
7.2
(58 ratings)
10.0
(8 ratings)
Likelihood to Renew
8.2
(26 ratings)
-
(0 ratings)
Usability
8.1
(9 ratings)
10.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(12 ratings)
10.0
(2 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Sugar Sell (SugarCRM)Vtiger
Likelihood to Recommend
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Vtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Read full review
Pros
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Vtiger
  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review
Cons
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Vtiger
  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review
Likelihood to Renew
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Vtiger
No answers on this topic
Usability
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Vtiger
I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
Read full review
Reliability and Availability
SugarCRM
SugarCRM has never been down for us.
Read full review
Vtiger
No answers on this topic
Performance
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Vtiger
No answers on this topic
Support Rating
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
Vtiger
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Read full review
In-Person Training
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Vtiger
No answers on this topic
Online Training
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Vtiger
No answers on this topic
Implementation Rating
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Vtiger
No answers on this topic
Alternatives Considered
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Vtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Read full review
Scalability
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Vtiger
No answers on this topic
Return on Investment
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
Vtiger
  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Read full review
ScreenShots

Vtiger Screenshots

Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger