What users are saying about
23 Ratings
229 Ratings
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Score 7.4 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sugar Sell (SugarCRM)
8.6
Vtiger
7.7
Customer data management / contact management
Sugar Sell (SugarCRM)
8.9
Vtiger
8.4
Workflow management
Sugar Sell (SugarCRM)
8.6
Vtiger
6.8
Territory management
Sugar Sell (SugarCRM)
8.7
Vtiger
Opportunity management
Sugar Sell (SugarCRM)
8.8
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Sugar Sell (SugarCRM)
8.9
Vtiger
7.6
Contract management
Sugar Sell (SugarCRM)
8.6
Vtiger
7.2
Quote & order management
Sugar Sell (SugarCRM)
8.2
Vtiger
7.5
Interaction tracking
Sugar Sell (SugarCRM)
8.1
Vtiger
9.6
Channel / partner relationship management
Sugar Sell (SugarCRM)
8.6
Vtiger

Customer Service & Support

Sugar Sell (SugarCRM)
8.8
Vtiger
8.1
Case management
Sugar Sell (SugarCRM)
8.9
Vtiger
7.7
Call center management
Sugar Sell (SugarCRM)
8.8
Vtiger
Help desk management
Sugar Sell (SugarCRM)
8.7
Vtiger
8.6

Marketing Automation

Sugar Sell (SugarCRM)
8.3
Vtiger
9.4
Lead management
Sugar Sell (SugarCRM)
8.9
Vtiger
9.3
Email marketing
Sugar Sell (SugarCRM)
7.6
Vtiger
9.6

CRM Project Management

Sugar Sell (SugarCRM)
9.0
Vtiger
8.7
Task management
Sugar Sell (SugarCRM)
9.1
Vtiger
8.0
Billing and invoicing management
Sugar Sell (SugarCRM)
8.9
Vtiger
9.2
Reporting
Sugar Sell (SugarCRM)
8.9
Vtiger
9.0

CRM Reporting & Analytics

Sugar Sell (SugarCRM)
8.9
Vtiger
9.5
Forecasting
Sugar Sell (SugarCRM)
8.9
Vtiger
9.0
Pipeline visualization
Sugar Sell (SugarCRM)
8.9
Vtiger
10.0
Customizable reports
Sugar Sell (SugarCRM)
8.9
Vtiger
9.6

Customization

Sugar Sell (SugarCRM)
8.8
Vtiger
7.9
Custom fields
Sugar Sell (SugarCRM)
8.9
Vtiger
7.9
Custom objects
Sugar Sell (SugarCRM)
8.9
Vtiger
8.5
Scripting environment
Sugar Sell (SugarCRM)
8.9
Vtiger
API for custom integration
Sugar Sell (SugarCRM)
8.5
Vtiger
7.2

Security

Sugar Sell (SugarCRM)
8.7
Vtiger
8.6
Single sign-on capability
Sugar Sell (SugarCRM)
9.1
Vtiger
Role-based user permissions
Sugar Sell (SugarCRM)
8.3
Vtiger
8.6

Social CRM

Sugar Sell (SugarCRM)
8.8
Vtiger
6.0
Social data
Sugar Sell (SugarCRM)
8.9
Vtiger
Social engagement
Sugar Sell (SugarCRM)
8.6
Vtiger
6.0

Integrations with 3rd-party Software

Sugar Sell (SugarCRM)
8.7
Vtiger
Marketing automation
Sugar Sell (SugarCRM)
8.8
Vtiger
Compensation management
Sugar Sell (SugarCRM)
8.6
Vtiger

Platform

Sugar Sell (SugarCRM)
8.2
Vtiger
5.3
Mobile access
Sugar Sell (SugarCRM)
8.2
Vtiger
5.3

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Sugar Sell (SugarCRM)
8.3
Vtiger
7.6

Likelihood to Renew

Sugar Sell (SugarCRM)
8.2
Vtiger

Usability

Sugar Sell (SugarCRM)
8.7
Vtiger

Reliability and Availability

Sugar Sell (SugarCRM)
10.0
Vtiger

Performance

Sugar Sell (SugarCRM)
10.0
Vtiger

Support Rating

Sugar Sell (SugarCRM)
9.2
Vtiger
9.0

In-Person Training

Sugar Sell (SugarCRM)
9.0
Vtiger

Online Training

Sugar Sell (SugarCRM)
8.0
Vtiger

Implementation Rating

Sugar Sell (SugarCRM)
9.0
Vtiger

Scalability

Sugar Sell (SugarCRM)
9.0
Vtiger

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