What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.4 out of 100
Top Rated
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Payroll Management

    3.4

    SurePayroll

    34%

    UKG Dimensions

    Feature Set Not Supported
    N/A
    SurePayroll ranks higher in 7/7 features

    Pay calculation

    4.8
    48%
    12 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    3.2
    32%
    8 Ratings
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    2.4
    24%
    5 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    4.2
    42%
    5 Ratings
    N/A
    0 Ratings

    Direct deposit files

    4.0
    40%
    11 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    2.8
    28%
    10 Ratings
    N/A
    0 Ratings

    Reimbursement management

    2.5
    25%
    8 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SurePayroll is rated higher in 1 area: Support Rating
    • UKG Dimensions is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    2.1

    SurePayroll

    21%
    22 Ratings
    8.4

    UKG Dimensions

    84%
    31 Ratings

    Likelihood to Renew

    9.0

    SurePayroll

    90%
    1 Rating

    UKG Dimensions

    N/A
    0 Ratings

    Usability

    SurePayroll

    N/A
    0 Ratings
    7.8

    UKG Dimensions

    78%
    2 Ratings

    Support Rating

    9.2

    SurePayroll

    92%
    5 Ratings
    7.0

    UKG Dimensions

    70%
    2 Ratings

    Likelihood to Recommend

    Paychex, Inc.

    We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
    Read full review

    UKG

    UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
    Read full review

    Pros

    Paychex, Inc.

    • Super easy interface - honestly running payroll couldn't be easier on their site.
    • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
    • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
    Read full review

    UKG

    • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
    • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
    • UI is very easy to follow and intuitive
    Read full review

    Cons

    Paychex, Inc.

    • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
    • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
    • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
    Read full review

    UKG

    • You got to have a solution for employees with multiple jobs
    • Need to allow customers to easily access your integration technology
    • Your business structure is too restrictive and making the application far less flexible
    • Your professional service team needs a lot of improvement, especially in the execution part
    • Need to have a proven and working interface for business structure automation.
    Read full review

    Pricing Details

    SurePayroll

    Starting Price

    Editions & Modules

    SurePayroll editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      UKG Dimensions

      Starting Price

      Editions & Modules

      UKG Dimensions editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Pricing Info

        Likelihood to Renew

        Paychex, Inc.

        The service works well and the price is worth it.
        Read full review

        UKG

        No answers on this topic

        Usability

        Paychex, Inc.

        No answers on this topic

        UKG

        UKG Dimensions is very user-friendly from an employee and supervisor standpoint. It is very robust on an admin level and can get complicated; however, you can do so many things with it that is outweighs the complexity. The security for UKG Dimensions needs to be revamped however. It is very cumbersome and not user-friendly.
        Read full review

        Support Rating

        Paychex, Inc.

        SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
        Read full review

        UKG

        • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
        • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
        • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
        Read full review

        Alternatives Considered

        Paychex, Inc.

        SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
        Read full review

        UKG

        UKG Dimensions provides an enterprise-wide integrated suite for timekeeping, staff scheduling, and clocks. We were an existing Workforce Central customer for timekeeping only and were interested in providing holistic experience between staff scheduling and timekeeping. In addition, [UKG] Dimensions established a great foundation for transitioning our organization from departmental focused scheduling solutions to enterprise.
        Read full review

        Return on Investment

        Paychex, Inc.

        • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
        • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
        Read full review

        UKG

        • It is neutral. We enjoy having somewhat of a seamless system between HR, PR, and timekeeping.
        • When a person uses the Reset Password link, the system sends the user an email with a link to set their password. Then when the person logs in with their new password, the system forces the user to change their password a second time. This second password change is unnecessary and creates confusion.
        Read full review

        Screenshots

        Add comparison