What users are saying about
26 Ratings
26 Ratings
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Score 8 out of 100
8 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

SurePayroll

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Anonymous | TrustRadius Reviewer

UKG Dimensions

Dimensions offers a great UI, a multitude of integration features and improvements over the previous versions of the Kronos product. However, the transition from Kronos to UKG has been a bit challenging. In many instances, our organization is reiterating current architecture (which is hosted by UKG) to inform future business decisions. Similarly, there were a lot of unanticipated costs associated with the transition from Workforce Central (WFC) to Dimensions that were not disclosed. Hopefully, as the organization continues to mature, some of these kinks will be worked out. The initial challenge is duplicative efforts and meetings, and new statements of work that far exceed an initially agreed upon contract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SurePayroll
8.5
UKG Dimensions
Pay calculation
SurePayroll
9.1
UKG Dimensions
Support for external payroll vendors
SurePayroll
8.5
UKG Dimensions
Off-cycle/On-Demand payment
SurePayroll
5.1
UKG Dimensions
Benefit plan administration
SurePayroll
9.2
UKG Dimensions
Direct deposit files
SurePayroll
9.3
UKG Dimensions
Salary revision and increment management
SurePayroll
9.4
UKG Dimensions
Reimbursement management
SurePayroll
8.8
UKG Dimensions

Pros

SurePayroll

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Coby Pfaff | TrustRadius Reviewer

UKG Dimensions

  • Customer Service
  • Integration options
  • Staying Current with trends
Aaron Ward | TrustRadius Reviewer

Cons

SurePayroll

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Rob Siders | TrustRadius Reviewer

UKG Dimensions

  • The application is sometimes slow to load and digest changes
  • The interface is not as intuitive for a new user and requires some time spent in tutorials
  • The compliance regulations don't seem to always be the most current for our location/industry and sometimes require verification.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SurePayroll

SurePayroll 9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber | TrustRadius Reviewer

UKG Dimensions

No score
No answers yet
No answers on this topic

Support Rating

SurePayroll

SurePayroll 9.2
Based on 5 answers
SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
Anonymous | TrustRadius Reviewer

UKG Dimensions

UKG Dimensions 7.0
Based on 2 answers
  • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
  • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
  • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
Lavanya Reddy | TrustRadius Reviewer

Alternatives Considered

SurePayroll

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
Anonymous | TrustRadius Reviewer

UKG Dimensions

It was sold as the new, improved, much more robust Workforce Central. We chose Dimensions because Adobe Flash will no longer be supported and we needed to find another solution. Since we were already using Kronos WFC and Workforce Telestaff, we had made some significant investments in the software and were satisfied enough with both products, we decided to migrate to Dimensions.
Anonymous | TrustRadius Reviewer

Return on Investment

SurePayroll

  • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
  • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
Anonymous | TrustRadius Reviewer

UKG Dimensions

  • TOTALLY Eliminated paper timesheets & Time Off Requests
  • Assisted with Grant Fund Tracking
Aaron Ward | TrustRadius Reviewer

Screenshots

Pricing Details

SurePayroll

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Dimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

SurePayroll
7.6
UKG Dimensions
7.9

Likelihood to Renew

SurePayroll
9.0
UKG Dimensions

Support Rating

SurePayroll
9.2
UKG Dimensions
7.0

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