145 Ratings
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Score 7.5 out of 100
16 Ratings
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Score 9 out of 100

Likelihood to Recommend

Symantec Endpoint Security

If you want you could think of the industry standard for protection as Symantec [Endpoint Security], if you get the appropriate suite you end up with a solid defense against the outside world. It is also appropriately priced costing us about 10k per year for the 450 Licenses we have. If you are actively being attacked by the CIA or FBI I would spend more money though no amount of money will really matter at that point but if you are just going up against your standard dark forces of the outside then I would recommend this for your endpoint security. It is a solid foundation to build your security stack off of.
Sean Muller | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.
Franklin Lara | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Symantec Endpoint Security
8.5
Trend Micro Smart Protection Suite, with XGen
8.7
Anti-Exploit Technology
Symantec Endpoint Security
8.4
Trend Micro Smart Protection Suite, with XGen
8.8
Endpoint Detection and Response (EDR)
Symantec Endpoint Security
8.6
Trend Micro Smart Protection Suite, with XGen
8.7
Centralized Management
Symantec Endpoint Security
8.5
Trend Micro Smart Protection Suite, with XGen
8.9
Hybrid Deployment Support
Symantec Endpoint Security
8.8
Trend Micro Smart Protection Suite, with XGen
8.5
Infection Remediation
Symantec Endpoint Security
8.1
Trend Micro Smart Protection Suite, with XGen
8.5
Vulnerability Management
Symantec Endpoint Security
8.5
Trend Micro Smart Protection Suite, with XGen
8.7
Malware Detection
Symantec Endpoint Security
8.8
Trend Micro Smart Protection Suite, with XGen
8.7

Pros

Symantec Endpoint Security

  • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
  • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
  • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
Debbie Johnson | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Real time threat intelligence using updates from global threat intelligence network.
  • Advanced built-in threat detection and response capabilities.
  • Ability to detect advanced malware, behavior and communications.
  • Flexibility to deploy with on-premise or cloud or hybrid.
  • Single management console to manage all layers of security.
Ravinder Beniwal | TrustRadius Reviewer

Cons

Symantec Endpoint Security

  • Removing dead clients from the console. This is nearly impossible to do, and makes keeping the console clean a very difficult task.
  • Poorly tested versions are sometimes released that cause serious issues for users. This ranges from browsers malfunctioning to BSOD errors.
  • Malware detection is good but not great. We are not confident in SEP by itself to neutralize malware threats. It's detection rate just isn't high enough for next generation and zero day threats.
Kurt Ferguson | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Documentation is something that can be improved here.
  • Licensing is overly complex and needs to be improved for different features/variations.
  • Install is difficult.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Symantec Endpoint Security

Symantec Endpoint Security 9.1
Based on 4 answers
Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Usability

Symantec Endpoint Security

Symantec Endpoint Security 9.1
Based on 5 answers
Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Reliability and Availability

Symantec Endpoint Security

Symantec Endpoint Security 9.0
Based on 4 answers
We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Support Rating

Symantec Endpoint Security

Symantec Endpoint Security 7.6
Based on 22 answers
I've called a few times and the support is great. They help me walk through the issues that I was having and even remotely connected to my server and show me how the fix the issue. I hope the support doesn't change since they were bought by Broadcom.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen 8.5
Based on 8 answers
I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.
Melissa Cartee | TrustRadius Reviewer

Implementation Rating

Symantec Endpoint Security

Symantec Endpoint Security 6.4
Based on 2 answers
Use a third party deployment tool and not the deployment option within the SEP Manager itself.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Alternatives Considered

Symantec Endpoint Security

More robust options and protections than Malware Bytes. Better overall detection and alerting to security issues. The overall ROI was better for us and we felt would also give us a stronger line of defense in our overall security strategy. We chose Symantec Endpoint because it gave us a top notch product in a price point we wanted.
Eric Krueger | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Anonymous | TrustRadius Reviewer

Return on Investment

Symantec Endpoint Security

  • SEP has had a very nice ROI in the form of keeping our network safe and clients' machines clean and free from spyware and viruses.
  • The negative downside is that reinstalling the client isn't always an easy method. A lot of times we just have the user reimage their whole machine, which is usually the last resort.
  • Another positive aspect of SEP is that it allows us to identify any problematic machines which might be allowing any malware, spyware or viruses in through any network ports or connections.
We use Symantec Endpoint Environment in a manufacturing and conventional office setting. This is a very large scale operational of over 10,000 users
Sam Figueroa | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • We have stopped multiple infections of ransomware from spreading.
  • Lost some productivity when database crashed
  • Updates tend to slow system down
Anonymous | TrustRadius Reviewer

Pricing Details

Symantec Endpoint Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Smart Protection Suite, with XGen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Symantec Endpoint Security
7.8
Trend Micro Smart Protection Suite, with XGen
8.7

Likelihood to Renew

Symantec Endpoint Security
9.1
Trend Micro Smart Protection Suite, with XGen

Usability

Symantec Endpoint Security
9.1
Trend Micro Smart Protection Suite, with XGen

Reliability and Availability

Symantec Endpoint Security
9.0
Trend Micro Smart Protection Suite, with XGen

Support Rating

Symantec Endpoint Security
7.6
Trend Micro Smart Protection Suite, with XGen
8.5

Implementation Rating

Symantec Endpoint Security
6.4
Trend Micro Smart Protection Suite, with XGen

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