Symantec Endpoint Security vs. Trend Micro Smart Protection Suite, with XGen

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

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As mentioned earlier, privacy and financial transaction threats will continue to risk with the current and rapid rise in tech tools/computer software. And handling such threats is NOT a core competency for many businesses. So, a paid version of such a robust systems comes well recommended - especially for those users who often use mobile banking or pay via cellphone apps

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• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

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• Its easy deployment I have installation on servers
• The level of detail in the logs is very comfortable
• Virtual patching that you use is unique
• Consumes few system resources
• Its high rate of effectiveness in detecting threats

• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

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• During run-time you would feel that systems are slow.
• Ability to detect cyber attack and response to cyber attacks can be improved.
• Support for advanced malware, botnets can be improved.
• Some investigation module are provided as optional add-on, so they should be integrated.

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Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

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The rating reflects Symantec Endpoint Security's ability to balance enterprise grade security with user-friendly workflows or advanced configurations require extra effort. For most organizations, the streamlined management and robust automation justify the high score. Management GUI is old fashined and need to be improve. Older devices may experience slowdowns during full scans without careful configuration.

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We deployed the trial version of Trend Micro Smart Protection Suite, with XGen. The trial was applied to 3 users including one from accounts to check all angles. Considering the overall performance, as detailed in prior specifics, we found it to be a very close contended to Spybot-Search and Destroy, that we have been using since 10++ years. In fact, since the later does not have an andriod app, we are, most likely, shifting to this product after locating and evaluating 2-3 close competitors. Our experience with Trend Micro Smart Protection Suite, with XGen began with its free "Trend micro housecall" around 8 years before. The minuses - 1. It does seem to be a little more resource intensive vs. Spybot search and destroy 2. The absence of cookie cleaning and associated tiered options (the kind of cookies I want to retain or delete) is one big gap

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We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

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Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

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I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

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Use a third party deployment tool and not the deployment option within the SEP Manager itself.

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Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

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Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

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• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

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