What users are saying about
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
248 Ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

WatchGuard AuthPoint

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
248 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • WatchGuard AuthPoint is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.6

Symantec VIP

86%
12 Ratings
8.9

WatchGuard AuthPoint

89%
157 Ratings

Likelihood to Renew

Symantec VIP

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
14 Ratings

Usability

Symantec VIP

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
25 Ratings

Availability

Symantec VIP

N/A
0 Ratings
7.8

WatchGuard AuthPoint

78%
3 Ratings

Performance

Symantec VIP

N/A
0 Ratings
8.0

WatchGuard AuthPoint

80%
3 Ratings

Support Rating

9.0

Symantec VIP

90%
2 Ratings
9.3

WatchGuard AuthPoint

93%
66 Ratings

In-Person Training

Symantec VIP

N/A
0 Ratings
6.4

WatchGuard AuthPoint

64%
1 Rating

Online Training

Symantec VIP

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
2 Ratings

Implementation Rating

Symantec VIP

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
12 Ratings

Product Scalability

Symantec VIP

N/A
0 Ratings
8.1

WatchGuard AuthPoint

81%
3 Ratings

Likelihood to Recommend

Symantec VIP

It is very well appropriate for companies, especially larger companies, to improve the security of using the email address or logging in the company websites which are highly confidential. This can track the employee's activities and used devices easier than just simply relying on the email and password authentication or being strict in the devices' MAC address. For me, using Symantec VIP can be a hassle if it is back to the office setup since all of the devices there are well observed and tracked so there is little to no use in using additional security like this one.
Queennie Jhoy Ventura | TrustRadius Reviewer

WatchGuard AuthPoint

WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
Chris Orr | TrustRadius Reviewer

Pros

Symantec VIP

  • The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP.
  • Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system.
  • The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy.
  • Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
Syed Iqbal | TrustRadius Reviewer

Cons

Symantec VIP

  • when setting a token to a phone call, the phone calls often take a minute + to call the user.
  • When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
  • Temporary security codes while handy, must be set to expire immediately to stay secure.
David Reese | TrustRadius Reviewer

WatchGuard AuthPoint

  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Paul Walters | TrustRadius Reviewer

Pricing Details

Symantec VIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WatchGuard AuthPoint

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.9
Based on 14 answers
Even for those tenants that we use strictly for mobile VPN only, the ease of user management makes continuing to use AuthPoint a no-brainer
John Lee | TrustRadius Reviewer

Usability

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.5
Based on 25 answers
WatchGuard AuthPoint is very user friendly, with minimal interaction needed to both set it up, and to maintain it's continued use. The log in interface is easily understood, with clear and easily understood icons to allow for different methods of authentication. The WatchGuard team is constantly improving their Login app, which is constantly improving the user interface, allowing for a smoother and quicker login process.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 7.8
Based on 3 answers
It failed a couple of times for a period of an hour or so, where systems were down.
Anonymous | TrustRadius Reviewer

Performance

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.0
Based on 3 answers
No apparent problem besides a couple of times that systems weren't working
Anonymous | TrustRadius Reviewer

Support Rating

Symantec VIP

Symantec VIP 9.0
Based on 2 answers
Great vendor support, along with a great product solution
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

WatchGuard AuthPoint 9.3
Based on 66 answers
In the case that support from WatchGuard is required, whether it be deploying to a bespoke application or product, or maintaining an existing product - WatchGuard support is fast and efficient. From logging the ticket (which is easy AND comprehensive) to getting it resolved, WatchGuard makes it easy allowing you to select how and when you want to be contacted.
Anonymous | TrustRadius Reviewer

In-Person Training

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 6.4
Based on 1 answer
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
Anonymous | TrustRadius Reviewer

Online Training

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.5
Based on 2 answers
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
Anonymous | TrustRadius Reviewer

Implementation Rating

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.9
Based on 12 answers
the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Symantec VIP

Duo is good but Symantec VIP really takes the cake. Both Symantec VIP and Duo Security are used as a two factor application but Symantec VIP also allows you to use physical tokens. Some of our users prefer those over their phones and we can easily leverage Symantec VIP for that.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
Anonymous | TrustRadius Reviewer

Scalability

Symantec VIP

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.1
Based on 3 answers
We are a medium-sized company. We don't need rapid scaling.
Anonymous | TrustRadius Reviewer

Return on Investment

Symantec VIP

  • It was as easy to implement and manage as promised, so that definitely saved us time and frustration.
  • It allowed us to improve on our existing PHI and PII security measures.
  • Allowing secure access from remote locations, especially smart phones, was a huge plus.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

  • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
  • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
  • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison