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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    tawk.to

    Score8.5 out of 10
    N/ATawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A

    TrustRadius for Buyers

    Score8.9 out of 10
    N/ATrustRadius delivers the most credible B2B technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content.

    $0

    per month

    Pricing
    tawk.toTrustRadius for Buyers
    Editions & Modules
    No answers on this topic
    Free
    $0
    Offerings
    Pricing Offerings
    tawk.toTrustRadius for Buyers
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    tawk.toTrustRadius for Buyers
    Considered Both Products
    tawk.to
    No answer on this topic
    HG Insights
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    tawk.toTrustRadius for Buyers
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of tawk.to and TrustRadius for Buyers
    Feature
    tawk.to
    10.0
    1 Ratings
    14% above category average
    TrustRadius for Buyers
    -
    Ratings
    Chat history and transcripts10.01 Ratings00 Ratings
    Chat reporting10.01 Ratings00 Ratings
    Chat and web analytics10.01 Ratings00 Ratings
    Best Alternatives
    tawk.toTrustRadius for Buyers
    Small Businesses
    Olark
    Score10 out of 10
    SourceForge
    Score9.9 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    SourceForge
    Score9.9 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    tawk.toTrustRadius for Buyers
    Likelihood to Recommend
    8.0
    (6 ratings)
    8.8
    (220 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (6 ratings)
    Usability
    8.0
    (2 ratings)
    8.6
    (8 ratings)
    Support Rating
    -
    (0 ratings)
    4.5
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    4.5
    (3 ratings)
    User Testimonials
    tawk.toTrustRadius for Buyers
    Likelihood to Recommend
    tawk.to
    We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
    Read full review
    HG Insights
    Well suited: For a company or organization that knows what they need to solve problems or optimize processes. TrustRadius for Buyers is ideal as you can check out categories and alternatives and read super-specific reviews that apply to your use case. Less appropriate: If you are unsure what you're trying to accomplish or the area/function to optimize with software, you can be overwhelmed with the vast offer of reviews because you don't know where to look.
    Incentivized
    Read full review
    Pros
    tawk.to
    • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
    • The whisper function is invaluable for keeping colleagues updated and giving staff training.
    • The 'Ban' function is great for quick action when you have a nuisance contact.
    Incentivized
    Read full review
    HG Insights
    • [The] overall rating helps to filter a low rated software without wasting time [and] the user can research high rated software products for making a purchase.
    • The pros and cons can be viewed for every software, which speeds up the [research] on the key points of [the] user experience [of] the software.
    • [The] features scorecard helps to see how effectively the software's features [are] helping the user.
    • [The] alternatives features help the user to see other competitive software or platforms, which provide a solution for the user.
    Incentivized
    Read full review
    Cons
    tawk.to
    • What I always dislike about any software is the branding that comes along with it.
    • The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
    • Small errors can occur, causing the extension in the webpage to disappear.
    Read full review
    HG Insights
    • Sorting of the default view of reviews since the initial reviews can play a big role in decisions.
    • More visibility into what went into certain product's score for the rating it has.
    • Help secure great deals on the softwares for which reviews are available.
    Incentivized
    Read full review
    Likelihood to Renew
    tawk.to
    No answers on this topic
    HG Insights
    since
    it is a page that provides data although very long to read are specific and
    technical as they are, data of people who have used or use the program you may
    need for the company, and help us solve a problem, without the need to hire
    external consultants or expensive programs, saving us money in the company
    Incentivized
    Read full review
    Usability
    tawk.to
    I think that it's very user friendly. And even in filling out this survey, I've discovered it has beneficial features that I didn't even know it had! It's a lot of capabilities all rolled into one. We're appreciate that tawk.to is an option for us since we haven't found another third party that fits so well with our needs
    Incentivized
    Read full review
    HG Insights
    It is very helpful for me in buying softwares. I come up with a practical and confident solution once I use it. The reviews I saw were genuine. I was able to save time and increase my productivity with the help of TrustRadius for Buyer's. Also, overall interface is well structured
    Incentivized
    Read full review
    Support Rating
    tawk.to
    No answers on this topic
    HG Insights
    We did not need to contact support. I tried to skip the question like it says to but the system wouldn’t let me
    Incentivized
    Read full review
    Implementation Rating
    tawk.to
    No answers on this topic
    HG Insights
    Again, I didn’t have much to do with the implementation of the product. I heard from internal sources that there were few issues with scalability but they were resolved
    Incentivized
    Read full review
    Alternatives Considered
    tawk.to
    We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
    Incentivized
    Read full review
    HG Insights
    While G2 and Capterra cover a wider range of categories, TrustRadius focuses specifically on business technology solutions. TrustRadius is known for its emphasis on verifying user reviews and providing in-depth insights. Their user base consists of professionals and decision-makers, making it a valuable resource for trustworthy and detailed feedback. G2 and Capterra offer broader market coverage and a wide range of products. I personally do not prioritize any specific platform. Wherever I find detailed information, I use it.
    Incentivized
    Read full review
    Return on Investment
    tawk.to
    • Engaging with customers directly with live chat.
    • Gather customer data for live chat support.
    Incentivized
    Read full review
    HG Insights
    • It's had a positive impact in helping us be confident in the selections we make
    • It's also had a positive impact in opening us up to other products/offerings we would not have known about
    • It's further allowed us to have deeper conversations with vendors about potential pitfalls we would not have known about otherwise
    Incentivized
    Read full review
    ScreenShots