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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    VMware SD-WAN

    Score7.9 out of 10
    N/AVMware SD-WAN (formerly VeloCloud) aims to deliver high-performance, reliable branch access to cloud services, private data centers, and SaaS-based enterprise applications. VeloCloud was acquired by VMware in 2018.N/A
    Pricing
    TeamViewerVMware SD-WAN
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    No answers on this topic
    Offerings
    Pricing Offerings
    TeamViewerVMware SD-WAN
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    TeamViewerVMware SD-WAN
    Considered Both Products
    TeamViewer
    No answer on this topic
    VMware by Broadcom
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    385 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    355 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    419 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    290 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    358 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    TeamViewerVMware SD-WAN
    Security
    Comparison of Security features of TeamViewer and VMware SD-WAN
    Feature
    TeamViewer
    8.8
    74 Ratings
    3% above category average
    VMware SD-WAN
    -
    Ratings
    Role-based user permissions8.875 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of TeamViewer and VMware SD-WAN
    Feature
    TeamViewer
    8.9
    559 Ratings
    6% above category average
    VMware SD-WAN
    -
    Ratings
    File transfer8.8527 Ratings00 Ratings
    Instant message8.8487 Ratings00 Ratings
    Access to sleeping/powered-off computers7.7371 Ratings00 Ratings
    Session record8.4381 Ratings00 Ratings
    Annotations8.2149 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of TeamViewer and VMware SD-WAN
    Feature
    TeamViewer
    7.9
    54 Ratings
    2% below category average
    VMware SD-WAN
    -
    Ratings
    Third-party software integrations7.954 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of TeamViewer and VMware SD-WAN
    Feature
    TeamViewer
    8.6
    87 Ratings
    6% above category average
    VMware SD-WAN
    -
    Ratings
    Attended device access9.186 Ratings00 Ratings
    Unattended device access8.783 Ratings00 Ratings
    Mobile device access8.276 Ratings00 Ratings
    Virtual device access8.573 Ratings00 Ratings
    Multiple-display support8.674 Ratings00 Ratings
    Multiple concurrent sessions8.476 Ratings00 Ratings
    Best Alternatives
    TeamViewerVMware SD-WAN
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    No answers on this topic
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.4 out of 10
    Cisco Meraki SD-WAN
    Score8.6 out of 10
    Enterprises
    BeyondTrust Remote Support
    Score8.4 out of 10
    Cisco Catalyst SD-WAN
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TeamViewerVMware SD-WAN
    Likelihood to Recommend
    8.7
    (617 ratings)
    9.1
    (7 ratings)
    Likelihood to Renew
    8.1
    (68 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (59 ratings)
    9.4
    (2 ratings)
    Availability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    9.2
    (51 ratings)
    7.2
    (3 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (172 ratings)
    -
    (0 ratings)
    Configurability
    8.3
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (6 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    TeamViewerVMware SD-WAN
    Likelihood to Recommend
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    VMware by Broadcom
    VMware SD WAN is a great solution for tying multiple locations together that are not physically located close. The link aggregation used in the technology allows for quicker failover to redundant connections, which makes the surface traffic seem to be uninterrupted. If planning to connect multiple locations while utilizing the existing internet, Veloclouds SDWAN provides stable and accurate aggregation of connections that provide a good sense of stability for the price.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    VMware by Broadcom
    • VeloCloud is excellent at automatically choosing the best internet connection based on speed and quality.
    • It provides a web based interface allows all our connections to be managed from anywhere in the world.
    • Because VMware has a strong history in networking and is a name I can trust, we are able to confidently invest in their technology.
    Incentivized
    Read full review
    Cons
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    VMware by Broadcom
    • VMware SD-WAN could provide cli access for troubleshooting
    • VMware SD-WAN boxes could have more ports
    • VMware SD-WAN box could have more applications to provide more health and visibility of the traffic passing through
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    VMware by Broadcom
    VMware SD-WAN has great usability. We have had a positive experience with the solution. It has helped solved a number of issues with our network such as visibility in user usage, application usage, and prioritizing critical application network traffic. VMware SD-WAN user interface is also very easy to understand and configure.
    Incentivized
    Read full review
    Reliability and Availability
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Performance
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    VMware by Broadcom
    There are still some glitches that need to be worked out. As an example, I rebooted a device at one of our branch locations and it just died. That should never have happened, and I've only seen this happen when a company needs to improve hardware on some of their lower-end models.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    VMware by Broadcom
    No answers on this topic
    Implementation Rating
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Alternatives Considered
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    VMware by Broadcom
    At the time we made our decision to move forward with VeloCloud, Cisco Viptela and Cisco Meraki were the two players we compared against. Cisco's offerings were very customizable when using Viptela, but there was a big learning curve to implement. Meraki at the time was a lot simpler, but we needed the ability to customize some features in order to implement SD-WAN in our environment. VeloCloud was the perfect solution during our POC as it satisfied our needs.
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Return on Investment
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    VMware by Broadcom
    • Eliminate the cost of an MPLS circuit.
    • Ease of deployment: the amount of time saved when adding additional sites to the solution, especially when you have a profile already built and when you add a new VC you just associate that profile with that appliance. Again, in a matter of minutes, you can have a new site up and running.
    • Since there is not true firewall built-in, you would have to either purchase a third-party firewall or the virtual firewall that is supported by Velocloud.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.