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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Windows Server Failover Clustering

    Score8.7 out of 10
    N/AWindows Server Failover Clustering (WSFC) is a group of independent servers that work together to increase application and service availability.N/A
    Pricing
    TeamViewerWindows Server Failover Clustering
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    No answers on this topic
    Offerings
    Pricing Offerings
    TeamViewerWindows Server Failover Clustering
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    TeamViewerWindows Server Failover Clustering
    Considered Both Products
    TeamViewer
    Chose TeamViewer
    MSP360 has a Remote Desktop option that [has] similar functionality to TeamViewer. We have found it is a little less mature though does act as a decent backup if we cannot start a TeamViewer session with someone. Despite TeamViewer being more expensive, the reliability and …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    383 Answers
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    354 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    417 Answers
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    288 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    356 Answers
    100%
    Implementation went as expected
    8 Answers
    Features
    TeamViewerWindows Server Failover Clustering
    Security
    Comparison of Security features of TeamViewer and Windows Server Failover Clustering
    Feature
    TeamViewer
    8.8
    68 Ratings
    0% above category average
    Windows Server Failover Clustering
    -
    Ratings
    Role-based user permissions8.869 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of TeamViewer and Windows Server Failover Clustering
    Feature
    TeamViewer
    8.9
    553 Ratings
    4% above category average
    Windows Server Failover Clustering
    -
    Ratings
    File transfer8.9521 Ratings00 Ratings
    Instant message8.8481 Ratings00 Ratings
    Access to sleeping/powered-off computers7.5366 Ratings00 Ratings
    Session record8.4376 Ratings00 Ratings
    Annotations8.2143 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of TeamViewer and Windows Server Failover Clustering
    Feature
    TeamViewer
    8.0
    48 Ratings
    1% below category average
    Windows Server Failover Clustering
    -
    Ratings
    Third-party software integrations8.048 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of TeamViewer and Windows Server Failover Clustering
    Feature
    TeamViewer
    8.6
    81 Ratings
    5% above category average
    Windows Server Failover Clustering
    -
    Ratings
    Attended device access9.180 Ratings00 Ratings
    Unattended device access8.777 Ratings00 Ratings
    Mobile device access8.071 Ratings00 Ratings
    Virtual device access8.667 Ratings00 Ratings
    Multiple-display support8.668 Ratings00 Ratings
    Multiple concurrent sessions8.470 Ratings00 Ratings
    Best Alternatives
    TeamViewerWindows Server Failover Clustering
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    No answers on this topic
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    BeyondTrust Remote Support
    Score8.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TeamViewerWindows Server Failover Clustering
    Likelihood to Recommend
    8.8
    (611 ratings)
    9.2
    (13 ratings)
    Likelihood to Renew
    8.1
    (68 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (59 ratings)
    9.7
    (4 ratings)
    Availability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    9.2
    (51 ratings)
    8.2
    (3 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.7
    (166 ratings)
    -
    (0 ratings)
    Configurability
    8.4
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (6 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    TeamViewerWindows Server Failover Clustering
    Likelihood to Recommend
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Microsoft
    Windows ServerFailover Clustering works very well for applications that can sustain a short disconnect when failing over. It works, and works well, in providing single-node applications HA, meaning an active/passive setup. It is not a load balancing solution. Use NLB for that. Another area that it works well is when used in combination with Hyper-V. We set our Hyper-V hosts up as clusters, and those clusters also host clusters for SQL Server and other enterprise class applications like BMC's Control-M/Enterprise and Control-M/Server.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Microsoft
    • Live Migration of VMs between hosts. If you have sufficient network bandwidth, it is fast and I never had a failed live migration break the VM or kill it. Worst case is the live migration will fail (not enough RAM for example) but the VM always stayed up.
    • Windows Server Failover Clustering enables Scaleout Storage, which is probably the coolest feature Microsoft has to offer at this moment. It gives you Active-Active SMB file shares which can now be used by most Microsoft Services like MS SQL, Hyper-V, etc. and clients if Windows 8+
    • Cluster Validation is really complete and easy to understand. The validation gives you comprehensive error messages that help to diagnose and fix rapidly to get your Failover Cluster running in no time.
    Incentivized
    Read full review
    Cons
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Microsoft
    • The setup of the Windows Server Failover Clustering is complex, requiring different networks and multiple network cards.
    • Better integration between the Windows Failover clustering and Hyper-V. Unlike VMWare you have to make changes to two places instead of just one panel.
    • I wish there was a web portal to manage the cluster. Instead you have to remote desktop into the VIP address and go to the Cluster manager.
    Incentivized
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Microsoft
    It has proven its value to us both for maintaining SLAs and providing the ability to perform much needed and regular systems maintenance without taking applications offline for more than a few seconds.
    Incentivized
    Read full review
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Microsoft
    Usability of Failover Clustering on Windows Server is generally good. Failover Clustering console is not hard to understand if the complexity of the product is taken into account. Most of the task on the Cluster can be done via PowerShell, so automation is possible and not hard (PowerShell is very intuitive). Configuring storage is the hardest and most confusing task during cluster configuration, so storage configuration should be planned in advance. Cluster Validation Wizard is verbose but most of the errors are easy to understand.
    Incentivized
    Read full review
    Reliability and Availability
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Performance
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    Microsoft
    Online documentation is excellent. Everything I needed to know, I learned from the online documentation. I haven't used phone support as I haven't needed to but would presume it is similar to Microsoft Support for other products that I've used. Phone support from Microsoft is hit and miss. It depends on who you get. That said, my rating is based on the online documentation.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Microsoft
    No answers on this topic
    Implementation Rating
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Microsoft
    Both VMware and Microsoft Failover do the job and they both do it extremely well. For many bussiness and environments though, they will have the existing investment in a Microsoft environment and Microsoft infrastructure. The introduction of VMware will or may achieve the end result however it introduces new dimensions like support, licensing, documentation and ensuring the support team are trained.
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    Microsoft
    • Failover Cluster gives us the power to do updates or hardware upgrade / change without having to create an outage. Which permit us not to work night shifts.
    • By creating one cluster with all Hyper-V servers, it enabled us to move VMs via live migration between host to balance RAM usage which was time consuming and took a lot of time over network before.
    • It created some problems that caused us to have to investigate quite some time before finding the cause. We encountered dll locking that caused the Failover Cluster to force-restart a host. Logs are really not the strong point of Failover Cluster Manager, and even Microsoft Support wasn't able to help much. We had to find the problem ourself.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.