TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Trello

    Score8.2 out of 10
    N/ATrello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.

    $6

    per month per user

    Higher Logic Vanilla

    Score5.5 out of 10
    N/AHigher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
    Pricing
    TrelloHigher Logic Vanilla
    Editions & Modules
    Standard
    $6
    per month per user
    Premium
    $12.50
    per month per user
    Enterprise
    $17.50
    per month per user
    Free
    Forever Free
    Essential
    Contact sales team
    Corporate
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Plus
    Contact sales team
    Offerings
    Pricing Offerings
    TrelloHigher Logic Vanilla
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing and for larger numbers of users.—
    More Pricing Information
    Community Pulse
    TrelloHigher Logic Vanilla
    Considered Both Products
    Atlassian
    No answer on this topic
    Higher Logic
    Chose Higher Logic Vanilla
    More difficult to customise, less/no gamification features.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    104 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    94 Answers
    No answers on this topic
    Happy with the feature set
    99%
    Happy with the feature set
    106 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    63 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    83 Answers
    No answers on this topic
    Features
    TrelloHigher Logic Vanilla
    Project Management
    Comparison of Project Management features of Trello and Higher Logic Vanilla
    Feature
    Trello
    8.4
    223 Ratings
    9% above category average
    Higher Logic Vanilla
    -
    Ratings
    Task Management9.5223 Ratings00 Ratings
    Resource Management9.2186 Ratings00 Ratings
    Gantt Charts7.374 Ratings00 Ratings
    Scheduling8.8169 Ratings00 Ratings
    Workflow Automation8.1143 Ratings00 Ratings
    Team Collaboration8.8219 Ratings00 Ratings
    Support for Agile Methodology8.9148 Ratings00 Ratings
    Support for Waterfall Methodology7.8116 Ratings00 Ratings
    Document Management8.2160 Ratings00 Ratings
    Email integration7.4147 Ratings00 Ratings
    Mobile Access9.2193 Ratings00 Ratings
    Timesheet Tracking8.989 Ratings00 Ratings
    Change request and Case Management8.6103 Ratings00 Ratings
    Budget and Expense Management7.374 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Trello and Higher Logic Vanilla
    Feature
    Trello
    6.6
    73 Ratings
    15% below category average
    Higher Logic Vanilla
    -
    Ratings
    Quotes/estimates7.250 Ratings00 Ratings
    Invoicing6.643 Ratings00 Ratings
    Project & financial reporting6.859 Ratings00 Ratings
    Integration with accounting software5.845 Ratings00 Ratings
    Best Alternatives
    TrelloHigher Logic Vanilla
    Small Businesses
    Any.do
    Score8 out of 10
    Higher Logic Thrive
    Score8.9 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Khoros Communities
    Score8.2 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Verint Community
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TrelloHigher Logic Vanilla
    Likelihood to Recommend
    9.3
    (223 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    9.9
    (6 ratings)
    10.0
    (1 ratings)
    Usability
    9.3
    (61 ratings)
    9.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (81 ratings)
    9.0
    (1 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    TrelloHigher Logic Vanilla
    Likelihood to Recommend
    Atlassian
    For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
    Incentivized
    Read full review
    Higher Logic
    For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
    • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
    • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
    Read full review
    Higher Logic
    • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
    • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
    • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
    Incentivized
    Read full review
    Cons
    Atlassian
    • I use colour coding a lot so I would like a wider range of colour options.
    • Also as a visual thinker I would like to be able to easily add images to cards.
    • I would like to be able to attach a wider range of file formats to cards.
    Incentivized
    Read full review
    Higher Logic
    • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
    • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
    Incentivized
    Read full review
    Higher Logic
    No answers on this topic
    Usability
    Atlassian
    Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
    Incentivized
    Read full review
    Higher Logic
    It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    yes always support available when I need it!
    Read full review
    Higher Logic
    No answers on this topic
    Performance
    Atlassian
    Never experienced issues with the above!
    Read full review
    Higher Logic
    No answers on this topic
    Support Rating
    Atlassian
    I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
    Incentivized
    Read full review
    Higher Logic
    They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
    Read full review
    Higher Logic
    No answers on this topic
    Implementation Rating
    Atlassian
    For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
    Incentivized
    Read full review
    Higher Logic
    No answers on this topic
    Alternatives Considered
    Atlassian
    Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
    Incentivized
    Read full review
    Higher Logic
    From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
    Incentivized
    Read full review
    Scalability
    Atlassian
    Feels like anyone across the org (no matter their location) can use the tool easily!
    Read full review
    Higher Logic
    No answers on this topic
    Professional Services
    Atlassian
    Not sure if we use those
    Read full review
    Higher Logic
    No answers on this topic
    Return on Investment
    Atlassian
    • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
    • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
    • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
    Incentivized
    Read full review
    Higher Logic
    • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
    • Increased usage by users which resulted in a higher pages/session in a short amount of time
    Incentivized
    Read full review
    ScreenShots

    Higher Logic Vanilla Screenshots

    Screenshot of Looks great on any device, including desktop, tablet or mobile device.Screenshot of We offer over 60 plugins that can add functionality to your community.Screenshot of Many different themes to choose from, which you can further customize as you like.Screenshot of You have full access to edit HTML and CSS of your theme, to make any changes you need.