TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Trello

    Score8.2 out of 10
    N/ATrello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.

    $6

    per month per user

    Zendesk Sell

    Score9.7 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    TrelloZendesk Sell
    Editions & Modules
    Standard
    $6
    per month per user
    Premium
    $12.50
    per month per user
    Enterprise
    $17.50
    per month per user
    Free
    Forever Free
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    TrelloZendesk Sell
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing and for larger numbers of users.—
    More Pricing Information
    Community Pulse
    TrelloZendesk Sell
    Considered Both Products
    Atlassian
    Chose Trello
    On the free and basic version, Trello definitely keeps up with Airtable and Asana. It is easy to use and I like how team members can be added for no extra cost. Whereas, I know on Airtable, I am unable to add collaborators or team members without paying an additional cost. I …
    Incentivized
    Zendesk
    Chose Zendesk Sell
    Price and usability are the reason I choose Base against other firms.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    104 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    94 Answers
    No answers on this topic
    Happy with the feature set
    99%
    Happy with the feature set
    106 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    63 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    83 Answers
    No answers on this topic
    Features
    TrelloZendesk Sell
    Project Management
    Comparison of Project Management features of Trello and Zendesk Sell
    Feature
    Trello
    8.4
    223 Ratings
    9% above category average
    Zendesk Sell
    -
    Ratings
    Task Management9.5223 Ratings00 Ratings
    Resource Management9.2186 Ratings00 Ratings
    Gantt Charts7.374 Ratings00 Ratings
    Scheduling8.8169 Ratings00 Ratings
    Workflow Automation8.1143 Ratings00 Ratings
    Team Collaboration8.8219 Ratings00 Ratings
    Support for Agile Methodology8.9148 Ratings00 Ratings
    Support for Waterfall Methodology7.8116 Ratings00 Ratings
    Document Management8.2160 Ratings00 Ratings
    Email integration7.4147 Ratings00 Ratings
    Mobile Access9.2193 Ratings00 Ratings
    Timesheet Tracking8.889 Ratings00 Ratings
    Change request and Case Management8.6103 Ratings00 Ratings
    Budget and Expense Management7.374 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Trello and Zendesk Sell
    Feature
    Trello
    6.6
    73 Ratings
    15% below category average
    Zendesk Sell
    -
    Ratings
    Quotes/estimates7.250 Ratings00 Ratings
    Invoicing6.643 Ratings00 Ratings
    Project & financial reporting6.859 Ratings00 Ratings
    Integration with accounting software5.845 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    6.6
    15 Ratings
    17% below category average
    Customer data management / contact management00 Ratings8.914 Ratings
    Workflow management00 Ratings6.115 Ratings
    Territory management00 Ratings4.98 Ratings
    Opportunity management00 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
    Contract management00 Ratings5.410 Ratings
    Quote & order management00 Ratings3.97 Ratings
    Interaction tracking00 Ratings7.915 Ratings
    Channel / partner relationship management00 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    9.0
    12 Ratings
    16% above category average
    Case management00 Ratings9.07 Ratings
    Call center management00 Ratings9.08 Ratings
    Help desk management00 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    6.9
    12 Ratings
    11% below category average
    Lead management00 Ratings6.012 Ratings
    Email marketing00 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    5.3
    13 Ratings
    37% below category average
    Task management00 Ratings8.013 Ratings
    Billing and invoicing management00 Ratings1.05 Ratings
    Reporting00 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    8.2
    15 Ratings
    7% above category average
    Forecasting00 Ratings7.812 Ratings
    Pipeline visualization00 Ratings7.914 Ratings
    Customizable reports00 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    4.2
    15 Ratings
    58% below category average
    Custom fields00 Ratings7.815 Ratings
    Custom objects00 Ratings4.910 Ratings
    Scripting environment00 Ratings1.16 Ratings
    API for custom integration00 Ratings3.08 Ratings
    Security
    Comparison of Security features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    9.5
    14 Ratings
    12% above category average
    Single sign-on capability00 Ratings9.912 Ratings
    Role-based user permissions00 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    4.0
    5 Ratings
    61% below category average
    Social data00 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    5.4
    7 Ratings
    33% below category average
    Marketing automation00 Ratings9.87 Ratings
    Compensation management00 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Trello and Zendesk Sell
    Feature
    Trello
    -
    Ratings
    Zendesk Sell
    8.0
    13 Ratings
    5% above category average
    Mobile access00 Ratings8.013 Ratings
    Best Alternatives
    TrelloZendesk Sell
    Small Businesses
    Any.do
    Score8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TrelloZendesk Sell
    Likelihood to Recommend
    9.3
    (223 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    9.9
    (6 ratings)
    9.0
    (2 ratings)
    Usability
    9.3
    (61 ratings)
    8.9
    (4 ratings)
    Availability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.9
    (81 ratings)
    8.8
    (4 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    8.0
    (1 ratings)
    Configurability
    5.0
    (1 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    TrelloZendesk Sell
    Likelihood to Recommend
    Atlassian
    For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
    Incentivized
    Read full review
    Zendesk
    Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
    • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
    • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
    Read full review
    Zendesk
    • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
    • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
    • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
    • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
    Incentivized
    Read full review
    Cons
    Atlassian
    • I use colour coding a lot so I would like a wider range of colour options.
    • Also as a visual thinker I would like to be able to easily add images to cards.
    • I would like to be able to attach a wider range of file formats to cards.
    Incentivized
    Read full review
    Zendesk
    • There was no ability to add prospects from a company domain or email to auto-fill any data.
    • You had to type in all of the data you gathered about that prospect.
    • The default only gave you two phone numbers for the company, too few.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
    Incentivized
    Read full review
    Zendesk
    The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process.
    Incentivized
    Read full review
    Usability
    Atlassian
    Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
    Incentivized
    Read full review
    Zendesk
    I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    yes always support available when I need it!
    Read full review
    Zendesk
    Always available and easy connection from Zendesk Support
    Incentivized
    Read full review
    Performance
    Atlassian
    Never experienced issues with the above!
    Read full review
    Zendesk
    Never any latency issues
    Incentivized
    Read full review
    Support Rating
    Atlassian
    I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
    Incentivized
    Read full review
    Zendesk
    Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
    Read full review
    Zendesk
    No answers on this topic
    Online Training
    Atlassian
    No answers on this topic
    Zendesk
    This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
    Incentivized
    Read full review
    Implementation Rating
    Atlassian
    For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
    Incentivized
    Read full review
    Zendesk
    Simple, and straight forward.
    Incentivized
    Read full review
    Alternatives Considered
    Atlassian
    Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
    Incentivized
    Read full review
    Zendesk
    Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
    Read full review
    Scalability
    Atlassian
    Feels like anyone across the org (no matter their location) can use the tool easily!
    Read full review
    Zendesk
    Always on, always available.
    Incentivized
    Read full review
    Professional Services
    Atlassian
    Not sure if we use those
    Read full review
    Zendesk
    No answers on this topic
    Return on Investment
    Atlassian
    • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
    • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
    • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
    Incentivized
    Read full review
    Zendesk
    • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
    • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
    Incentivized
    Read full review
    ScreenShots