What users are saying about
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Top Rated
120 Ratings
4 Ratings
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Score 6.8 out of 100

WooCommerce

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Top Rated
120 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

TrueCommerce Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis | TrustRadius Reviewer

WooCommerce

WooCommerce is a great platform to create an inexpensive if not free online store if you have the time to learn about it and configure it well. It is especially a great online store platform if you already are experienced using Wordpress since it incorporates so well into it. There are also many great plugins to help you integrate parts of your store into your other content pieces on your WordPress website.
Seth Paine | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

TrueCommerce Nexternal
WooCommerce
8.4
Product catalog & listings
TrueCommerce Nexternal
WooCommerce
8.8
Product management
TrueCommerce Nexternal
WooCommerce
8.5
Bulk product upload
TrueCommerce Nexternal
WooCommerce
7.5
Branding
TrueCommerce Nexternal
WooCommerce
8.5
Mobile storefront
TrueCommerce Nexternal
WooCommerce
8.3
Product variations
TrueCommerce Nexternal
WooCommerce
8.6
Website integration
TrueCommerce Nexternal
WooCommerce
9.4
Visual customization
TrueCommerce Nexternal
WooCommerce
7.2
CMS
TrueCommerce Nexternal
WooCommerce
9.0

Online Shopping Cart

TrueCommerce Nexternal
WooCommerce
8.3
Abandoned cart recovery
TrueCommerce Nexternal
WooCommerce
8.5
Checkout user experience
TrueCommerce Nexternal
WooCommerce
8.0

Online Payment System

TrueCommerce Nexternal
WooCommerce
9.2
eCommerce security
TrueCommerce Nexternal
WooCommerce
9.2

eCommerce Marketing

TrueCommerce Nexternal
WooCommerce
8.0
Promotions & discounts
TrueCommerce Nexternal
WooCommerce
8.8
Personalized recommendations
TrueCommerce Nexternal
WooCommerce
7.5
SEO
TrueCommerce Nexternal
WooCommerce
7.6

eCommerce Business Management

TrueCommerce Nexternal
WooCommerce
8.1
Multi-site management
TrueCommerce Nexternal
WooCommerce
8.1
Order processing
TrueCommerce Nexternal
WooCommerce
8.6
Inventory management
TrueCommerce Nexternal
WooCommerce
7.9
Shipping
TrueCommerce Nexternal
WooCommerce
7.8
Custom functionality
TrueCommerce Nexternal
WooCommerce
8.2

Pros

TrueCommerce Nexternal

  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
Katie Partridge | TrustRadius Reviewer

WooCommerce

  • WooCommerce pages are easy to customize and are optimized for mobile.
  • Ability to create global add-ons for specific product categories.
  • Adding additional plugins to optimize the site is generally affordable and can usually be done without a developer.
  • There's no cost to get started.
Brian Halstrom | TrustRadius Reviewer

Cons

TrueCommerce Nexternal

  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
Stephanie Barnett | TrustRadius Reviewer

WooCommerce

  • Reliance on meta table for storing and accessing product and order data. (Coming soon)
  • Better reporting interface. (Coming soon)
  • Option to more easily choose between multi-page or single page cart/checkout.
  • Auto refresh the price totals on cart page when quantity changes using AJAX.
  • Show “-” and “+” buttons around the quantity field.
  • Show confirmation before user changes quantity to zero.
Rob Watson | TrustRadius Reviewer

Likelihood to Renew

TrueCommerce Nexternal

TrueCommerce Nexternal 8.5
Based on 3 answers
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
Kielly Lewis | TrustRadius Reviewer

WooCommerce

WooCommerce 10.0
Based on 3 answers
Despite very rare glitches, more connected to an excessive number of plugins, that affect the speed of the site, we are extremely satisfied with the platform, the ability to import and export products, even though we just export them, as we have our proprietary system for updating inventories. We love the ease of upgrading, enhancing, innovating, and the freedom we have to do whatever we want, which is a plus, when you consider Shopify can take down your whole store as they please, if they think you aren't abiding to their TOS or their ever changing set of rules.
Rick Fitzgerald | TrustRadius Reviewer

Usability

TrueCommerce Nexternal

TrueCommerce Nexternal 9.0
Based on 2 answers
Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
Katie Partridge | TrustRadius Reviewer

WooCommerce

WooCommerce 9.0
Based on 2 answers
I gave it lots of points for being a simple product that instantly gives you a store. Very intuitive and simple for the client to update or implement. Loses LOTS of points when you want to do anything besides just sell stuff (coupons, etc) then it makes you pay big money for the add-ons and makes it difficult and time-intensive to develop your own.
Katie Miller | TrustRadius Reviewer

Support Rating

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
Kielly Lewis | TrustRadius Reviewer

WooCommerce

WooCommerce 5.0
Based on 1 answer
not muh support
Anonymous | TrustRadius Reviewer

Implementation Rating

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis | TrustRadius Reviewer

WooCommerce

No score
No answers yet
No answers on this topic

Alternatives Considered

TrueCommerce Nexternal

Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
Stephanie Barnett | TrustRadius Reviewer

WooCommerce

WooCommerce stacks up very nicely. While there is a learning curve involved, it more than makes up for the challenge when it comes to cost. You won't find yourself spending money each month to keep your site live or pay for your ecommerce platform like you do with others. Once you have WooCommerce installed (for free) you technically do not need to pay anything unless you plan on scaling up and adding new functionality. We now use WooCommerce for all of our ecommerce sites and we have saved a lot of money over competitors.
Joseph Condon | TrustRadius Reviewer

Return on Investment

TrueCommerce Nexternal

  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
Katie Partridge | TrustRadius Reviewer

WooCommerce

  • I currently have not had a lot of ROI from using WooCommerce
  • While it is easy to set up, it doesn't handle things like marketing, emails, or promotion to build up sales
  • It can easily integrate with most email marketing, making follow-up emails easy to set up.
Megan Bailey | TrustRadius Reviewer

Pricing Details

TrueCommerce Nexternal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WooCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

TrueCommerce Nexternal
9.2
WooCommerce
9.2

Likelihood to Renew

TrueCommerce Nexternal
8.5
WooCommerce
10.0

Usability

TrueCommerce Nexternal
9.0
WooCommerce
9.0

Support Rating

TrueCommerce Nexternal
10.0
WooCommerce
5.0

Implementation Rating

TrueCommerce Nexternal
10.0
WooCommerce

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