TrustRadius for Buyers vs. Yext

Well suited: For a company or organization that knows what they need to solve problems or optimize processes. TrustRadius for Buyers is ideal as you can check out categories and alternatives and read super-specific reviews that apply to your use case. Less appropriate: If you are unsure what you're trying to accomplish or the area/function to optimize with software, you can be overwhelmed with the vast offer of reviews because you don't know where to look.

Incentivized

Yext is great for bigger clients. If your client has a franchise of any kind, or even multiple locations, that's an ideal use case. For smaller clients, with one location that doesn't change a lot, Yext isn't as viable, and the effort to update maybe ten or fifteen listings would be worth it.

Incentivized

• [The] overall rating helps to filter a low rated software without wasting time [and] the user can research high rated software products for making a purchase.
• The pros and cons can be viewed for every software, which speeds up the [research] on the key points of [the] user experience [of] the software.
• [The] features scorecard helps to see how effectively the software's features [are] helping the user.
• [The] alternatives features help the user to see other competitive software or platforms, which provide a solution for the user.

Incentivized

• Making sure our location data is correctly being understood by Google.
• Taking into account best design principles for our pages layout.
• Staying on top of Google best practices so we don't have to.
• Building a very robust place for us to store all our location information.
• Solid integrations with some of our other key partners, for example Olo, Punchh.
• Being a very good partner for us, our Client Success Manager is exceptional.

Incentivized

• Sorting of the default view of reviews since the initial reviews can play a big role in decisions.
• More visibility into what went into certain product's score for the rating it has.
• Help secure great deals on the softwares for which reviews are available.

Incentivized

• Cost. This platform offers a lot of powerful features, but it has an expensive barrier to entry.
• Annual contracts limit flexibility for smaller companies
• The biggest drawback is that you need to keep your subscription active or listings/citation data will revert back to what it was pre-Yext implementation

Incentivized

since
it is a page that provides data although very long to read are specific and
technical as they are, data of people who have used or use the program you may
need for the company, and help us solve a problem, without the need to hire
external consultants or expensive programs, saving us money in the company

Incentivized

It is very helpful for me in buying softwares. I come up with a practical and confident solution once I use it. The reviews I saw were genuine. I was able to save time and increase my productivity with the help of TrustRadius for Buyer's. Also, overall interface is well structured

Incentivized

Yext is pretty easy and straightforward to utilize out of the box. While I work for a digital marketing agency, and this is second nature to me at this point, I do believe the average SMB owner with zero digital marketing experience could be a proficient Yext user within 1 hour or so of usage. It's easy

Incentivized

We did not need to contact support. I tried to skip the question like it says to but the system wouldn’t let me

Incentivized

We are a larger company with 26 locations, so we may receive additional attention. But they are always quick to answer our calls or emails. I rarely need support as the software delivers as promised. I will say their staff thus far has been very knowledgable about Yext and some lesser-known features. For us, they really understand our needs and why I'd be asking for certain solutions.

Incentivized

Again, I didn’t have much to do with the implementation of the product. I heard from internal sources that there were few issues with scalability but they were resolved

Incentivized

While G2 and Capterra cover a wider range of categories, TrustRadius focuses specifically on business technology solutions. TrustRadius is known for its emphasis on verifying user reviews and providing in-depth insights. Their user base consists of professionals and decision-makers, making it a valuable resource for trustworthy and detailed feedback. G2 and Capterra offer broader market coverage and a wide range of products. I personally do not prioritize any specific platform. Wherever I find detailed information, I use it.

Incentivized

Before Yext, I used Moz Local to manage our business listings. Moz Local had fewer listing platforms included with their service. For example, Moz Local did not include Yahoo, and we had issues with inconsistent Yahoo listings. We ultimately switched to Yext and it's been a good fit for us.

Incentivized

• Purchases that we make are rarely returned because we do our research. TrustRadius for Buyers is a part of that.
• Our purchase decisions tend to fit customer needs because of the research we do ahead of time.
• Mistakes are expensive and we have saved thousands of dollars by getting things right the first time around.

Incentivized

• Yext has absolutely strengthened our SEO performance and has driven leads that perform extremely well.
• Yext has improved our consultation show rate because all of the clinic information for each of our locations is accurate no matter which website our clients are using to search for the clinic info.
• Yext has allowed our organization to ensure the correct phone numbers are listed across the web, which increased the number of inbound leads that come into our Call Center.

Incentivized