Likelihood to Recommend UKG Ready is a great time keeping system, it is user friendly and employees that do use the application, do not have many complaints. Its the access and maneuvering around the application to get to where they need to go, or find what they are looking for or accessing the application that is the issue. Once they find the location on where they need to be in order to submit the request, it is quick and easy. We are finding that we are utilizing resources to sit with these employees even after providing in person or virtual training to help navigate to what they want to do.
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If your employees are in a regular schedule (i.e. 9 to 5) with no overtime then WaspTime is well suited for you. In our case, we have different shifts, overtime, weekends, and double-overtime and we feel the software limitation since we have to double-check and use alternate Excel sheets to calculate the time. Our decision was also financial. We didn't want to pay every monthly forever, so in that aspect, WaspTime was one of the few prospects that kept it affordable.
Read full review Pros I find timesheets to be easy to use and provide good details for employees and employers. I love how customizable the dashboard is. This is a time saver for someone working in HR. The payroll process was easy to learn. The steps are simple to follow, and changes can be made to the pay statements with ease. Read full review Wasp Barcode Technologies
Time goes from the swipe of a card to an accessible database that employees have access to immediately. Managers can review and adjust clocked times. Automatically generates reports, there are about 30-40 different available, but we only use one for payroll. Read full review Cons System is very complicated, which is a plus because it can handle almost any situation but difficult to learn There are often several ways to complete a task and it isn't always clear the most efficient route to follow Reporting can be clumsy to customize Read full review Wasp Barcode Technologies
Doesn't calculate overtime for Canadian properly as our rules are slightly different and consider both daily and weekly total for overtime. Can't set own payroll cut off days, as a company we had to abide by their given rules. Problem calculating times for weeks splitting two cut-off periods. The problem is that the software is not considering the fact that the worker has worked the whole week and that the rest of the week is overtime. Read full review Likelihood to Renew We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
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Usability For the average user they do not struggle. We do have a handful of users who struggle using their own smartphones, and of course, they struggle with any technology. However, we do not let this sway us from helping them learn. Managers have found the system easy to navigate once fully trained.
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Reliability and Availability The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
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Performance We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
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Support Rating If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
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In-Person Training Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
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Online Training Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
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Implementation Rating Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
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Alternatives Considered UKG is great for reporting and for having a pleasant UI. I find that
Paylocity has a lot more innovation, but sometimes its reach exceeds its grasp when it comes to implementation of those features. ADP is bog standard, and it works pretty well, but there's little interest in looking good, which matters a lot when it comes to the wide variety of users the systems need to handle.
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In fact, I don't remember the names of all the competitors we compared. What I do remember is that WaspTime were one of the few that didn't have a monthly cost. We had to pay an upfront cost for the user license but that was it, and I think they were the only one doing that. One of the other requirements that it met was that it exports the times to our company accounting software, and they were the only one able to do it. Most competitors handle everything on the cloud. Sadly we haven't used that feature yet, we are happy the way it generates reports
Read full review Scalability Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
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Return on Investment Ability to manage all HR activities within one platform Built in Workflows make approval process seamless UKG Ready offers a solid solution and ROI on our investment Easy to navigate Time & Attendance into Payroll, making processing seamless Great customer service offering several methods to contact UKG for support, fast to reply and offer a solution to the issue Read full review Wasp Barcode Technologies
Streamlining of the payroll process throughout the company. Having to manually calculate certain employee's times because the software can't handle certain situations. The ability to check someone's time whenever we want. Read full review ScreenShots