Likelihood to Recommend Ventiv Claims works beautifully for workers' compensation. It is easy to use for both field employees and Risk Management. The claim nearly creates itself by allowing the digital "Injury Reporting Form" the employee fills out when they report an injury to populate the claim itself. I have the employee's own description of the incident, which helps determine compensability. In addition, the support we receive from the Ventiv Claims team is second to none. We have a dedicated account manager who ensures our success and is always willing to step in and help whenever we have a question or want something to perform differently.
Read full review As we are mainly a roofing company, this program is very well suited to our needs working with insurance companies. More than anything else, we use it for supplementing for roofing code items after a full roof replacement has been performed. It is not so well suited for small repairs we quote for siding or even roof repairs
Read full review Pros The Ventiv team is always ready to assist in solving complex issues in a very timely manner. The entire Ventiv staff is friendly, knowledgeable, and always ready to help via phone, email, web ex. Our Customer Success Manager, Doug H. is the best! And Cindy H., Machella G., Josette D., Duane J. ...just to name a few. Love the fact that aspects of our daily tasks are streamlined and can be completed in one central location from claims management, to reporting, policy renewals, and payment processing. Read full review Database of actionable items & pricing. Scope of work creation. Communication between other platforms. Read full review Cons Document handling Load case management transfer Slow loading times for tabs Automation to assign diaries to claim assistant instead of examiner or supervisor Pagination and allowing for view of more than 500 records on a tab PDF converter in application requires specific formatting of the Word document Need for work arounds for existing issues Application built more for an Insurance carrier than a TPA Read full review I am not aware of anything that needs improvement. Read full review Likelihood to Renew We have been using Ventiv Claims for over ten years, and there is a wealth of information in the system. We have not seen any other system that compares to the Ventiv Claims environment.
Read full review Usability Overall, the system is easy to use. Some fields are redundant within the system, which makes it a little confusing, but once you choose which to use, you can easily hide the other field from users so they do not enter information in the other field.
Read full review Support Rating Overall the support is really good. There are only a few instances where the support could not figure out how to resolve issues we have encountered quickly.
Read full review Whenever I have contacted them for support, they have always solved my problems.
Read full review Online Training During any training provided by Ventiv, the sessions are always two ways. It is not just a lecture that you sit through, they are generally question and answer type sessions that are very good at getting the point across. By keeping the sessions small and manageable, Ventiv can provide the training necessary so that all of the users feel comfortable.
Read full review Implementation Rating Our implementation specialist was exceptional! She went above and beyond in helping us get everything set up the way we wanted it and provided the necessary training to myself, who is the administrator of CE. There was a key piece that was missed by Ventiv during our negotiations before implementation that required us to go back and ended up costing us more money for our incident intake form.
Read full review Alternatives Considered I have not met with any other RMIS vendors in a very long time. They reach out all the time; however there's no sense in wasting anyone's time. I am happy with Ventiv, there are times I may get upset because there is no response when I ask for something. But I chalk it up to my issue is not top priority.
Read full review We have not used any other software other than Xactimate at this time. We feel it is the most widely used software product by insurance companies and they also continue to try and improve their software regularly. Most recently, I have found out they are working towards integration of (I may be using the wrong terms for this...) photographic/scanning measurements just auto populating into the sketch window. Even the auto population of line items with other software integration would almost eliminate the need to take physical measurements in the future and drastically reduce the time it takes to generate a claim report.
Read full review Return on Investment We pay about $100K per year in support/update fees it has been very difficult to justify these fees as we don't use support much and many of the updates simply brought the product to an approximate level to what we thought we were purchasing in the first place. Self-hosting and owning the software rather than SaaS is an incredible value. Read full review Clear communication with all stakeholders. High pricing for smaller scaled operations - ROI can be long. Training team members is an investment. Read full review ScreenShots Ventiv Claims Screenshots