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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    VMware ESXi

    Score7.4 out of 10
    N/AA bare-metal hypervisor that installs directly onto a physical server. With direct access to and control of underlying resources, VMware ESXi partitions hardware to consolidate applications and cut costs.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    VMware ESXiZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    VMware ESXiZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    VMware ESXiZoho Assist
    Considered Both Products
    VMware by Broadcom
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    93 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    86 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    94 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    82 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    91 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    VMware ESXiZoho Assist
    Server Virtualization
    Comparison of Server Virtualization features of VMware ESXi and Zoho Assist
    Feature
    VMware ESXi
    8.2
    128 Ratings
    2% above category average
    Zoho Assist
    -
    Ratings
    Virtual machine automated provisioning8.0116 Ratings00 Ratings
    Management console9.0128 Ratings00 Ratings
    Live virtual machine backup8.0112 Ratings00 Ratings
    Live virtual machine migration8.0116 Ratings00 Ratings
    Hypervisor-level security8.0117 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of VMware ESXi and Zoho Assist
    Feature
    VMware ESXi
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    VMware ESXiZoho Assist
    Small Businesses
    Proxmox VE
    Score9.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    VMware vSOM (discontinued)
    Score10 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    IBM PowerVM
    Score9.7 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    VMware ESXiZoho Assist
    Likelihood to Recommend
    9.0
    (129 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    10.0
    (6 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (6 ratings)
    8.7
    (14 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (55 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    9.0
    (1 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.1
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    VMware ESXiZoho Assist
    Likelihood to Recommend
    VMware by Broadcom
    If you're looking for the industry standard in server virtualization, I would recommend ESXi. After decades of expertise in the field, VMware continues to provide a strong product, production-ready, with an easy-to-learn interface that allows for quick management along with less costly upfront onboarding and training. Grab the free personal-use license and install in your homelab to start!
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    VMware by Broadcom
    • Resource management. The automatic load balancing works very well to ensure no host is taxed disproportionately compared to the others.
    • Templates and cloning. It is very easy to set up a template and spin up new servers based on a specific setup. This makes server management very streamlined.
    • VM management. The vSphere interface is very easy to use and navigate. Everything is responsive and it works when you need it to. The options are also robust while also being arranged in a straightforward manner.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    VMware by Broadcom
    • VMware ESXi can improve on the UI that is installed on the bare metal machine. The menus can be hard to navigate when looking for simple configuration items.
    • VMware ESXi can improve on the stability of their overall hypervisor. There have been a few times we had to reinstall due to corruption of VMware ESXi.
    • I would like to see VMware ESXi do better at adding more standard free features in their consumer version of VMware ESXi. For example, having the ability to back up virtual machines is good practice and something that would be very nice if offered in their free version.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    VMware by Broadcom
    It is critical to our business, what started out as a way to do certain functions, it has now become core to ensuring our product is available to our customers and reducing our costs to operate and reduce our recovery time and provisioning servers. Their support is great and the costs to renew is reasonable.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    VMware by Broadcom
    The interface is fairly intuitive for most things, and the areas that are a little less obvious usually have fantastic documentation in the online knowledgebase. In 3-4 years of managing our ESXi hosts, I think that I have only opened 4-5 support cases for things that I could not figure out myself or find answers to on the website.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    VMware by Broadcom
    Without the need to patch the servers with bug fixes and enhancements we whave not experienced any downtime with VMware issues. Even the bug fixes and updates do not cause of downtime as we just migrate the servers to the opposite node and update the one and then move servers back. Very simple and painless.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    VMware by Broadcom
    We do not notice any difference between a physical and virtual server running the same workload. In fact we can scale quicker with the virtual server than we can with the physical.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    VMware by Broadcom
    I can't say enough good about VMware's support team. To an individual they take ownership of the case, provide thorough answers, and follow up regularly. On one occasion, a problem we experienced with NSX Endpoint was escalated to development for a permanent resolution after a workaround was found. In my experience, most companies would have tried to find a way to close a case like that instead of taking it all the way. Most importantly, when production is down and every second counts, they VMware teams understand that urgency and treat your issue as if it were the only one they had to deal with. You can't ask for better.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    VMware by Broadcom
    Jsut read and follow anything your storage provider may require to allow the integration of VMware with storage operations, outside of that VMware jsut works.
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    VMware by Broadcom
    As long as you're using Nutanix AOS on Nutanix hardware and are paying their software support fees, AOS is a valid competitor to VMware and can save money due to not needing a license and having their server management system built into the base host management system. If you aren't using Nutanix hardware, however, VMWare is in most cases the best way to go. I cannot comment on HyperV, but most IT people I know either use it because they have to (most) or they like it better (not many).
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    VMware by Broadcom
    it has been fair and easy to understand. I know VMware is looking at wanting to change from CPU to core pricing so we will see what that looks like when it happens.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Scalability
    VMware by Broadcom
    We started out with a two-server cluster and adding a third or fourth is very straightforward and simple with no issues. You just need to be aware of the size of your Vcenter Server to handle the workload, but still the resources needed is very minimal
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    VMware by Broadcom
    • VMWare ESXi licensing is affordable for our business - and the licensing model is simplistic. Not like that of Microsoft with having to keep track of server licenses and CAL licenses for users.
    • VMWare ESXi also has hardware-monitoring built-in, so that further saves us money from having to be spent with another vendor.
    • As much as I hate the saying "a single pane of glass" does fit for this product. You can manage your servers, monitor hardware status, create and export backup snapshots, manage virtual NICs, connect to various storage devices. We're very happy with this product.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics