Workato is a cloud or on-premise automation and integration platform with enterprise-grade
capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300
business applications and enables task automation across apps.
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WSO2 API Manager
Score 9.3 out of 10
Enterprise companies (1,001+ employees)
WSO2 API Manager makes it possible for developers to both develop and manage APIs of different types. Unlike solutions which focus only on managing API proxies, WSO2 API Manager provides tools to develop APIs by integrating different systems as well. It supports a variety of API types from REST, SOAP, GraphQL, WebSockets, WebHooks, SSEs and gRPC APIs with specialized policies and governance for each different type. Being fully open source, its architecture and extensibility…
Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
It's free! No argument can win a fight with that! And it's the only reason I gave it a 5. If you have no money to spend, and a simple environment you'll have a nice product. But free does come with a price. After 5 years we're still struggling with ports, and analytics (it just won't work without any errors caused by some configuration somewhere). An API Manager should work out of the box. The only configuration expertise that any developer wants to invest in, is the configuration of API's. Not the product itself... Anyone who've seen the training material, just for installing this thing will agree that this is not the way to go. Of all the API Managers out there (we've tried 4), WSO2 is the only one were you need to know how this dragon of a java application works internally. Did I already mention the humongous amount of config files?
The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Providing better capabilities comparing the overall API lifecycle management, especially the availability of API Integration layer and a strong identity layer of their own which provides an end-to-end API ecosystem that would be advantageous in terms of a large software development initiative.
As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
We've moved away from legacy SOAP services where nobody knew what services was used by who. WSO2 eliminated at least 90% of time spend on any service.
Creating API's (or actually creating the API Management layer...) is so simple that new developers can get away with it in no time. Again, real time gainer.
Since creating API's is so simple, developers are very fast in adopting a kind of "Domain thinking". In comparison with Azure API Manager: Azure does not demand knowledge of "how" the product works, but it's definitely more difficult to get an API up and running in Azure. And for some reason, azure does not promote clean domain driven architecture. Domain Driven architecture is the greatest time saver strategy possible. And WSO2 fits nicely in there.
