8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
RingEX
Score 8.2 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
I was told by an uninformed salesperson who is NOT affiliated with 8x8 Work or ring central, that 8x8 Work would be great and he likes it more than ring central for my use case.
I have since left 8x8 Work and gone to one of their competitors.
8x8 seemed to be a more established business platform than Vonage, which seemed to still be a little stuck in its consumer roots. We also checked out RingCentral which was pricier and we didn't particularly like the fact that it would have a virtual answer instead of just …
RingCentral seems to have a better feature set and more options to expand on services where 8x8 falls short. We selected 8x8 based on our vendor recommendation at the time but are looking into possibly moving to Ring Central after some additional evaluation.
Admin interface is much more intuitive with 8x8. I was able to easily train my team on user administration and day to day support of our end users. Even our non-technical contacts are able to handle the simple day to day tasks.
Meeting platform is easier to leverage with 8x8 …
The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The …
8x8 X Series (Formerly Virtual Office) seemed to present the optimal combination of cost, features, scalability to support our growth, track record, and positive reviews.
We had Fusion Connect which was sparse at best and hard to program. We needed to step it up and get a system that had more features and was easy for us to program ourselves. 8x8 X Series does all of that for us out of the box. We looked at Ring Central and it seemed like they …
8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.
8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone …
We chose 8x8 because the price was lower. We also used to have hard-line phones, but when our company went remote, that didn't make sense anymore. I don't remember what company that was. They didn't have a good VOIP service and the prices were very high. We chose 8x8 for the …
Both systems have their own strengths and weaknesses. RingCentral Meetings is better than 8x8 X Series. Ring Central has Glip and 8x8 does not have that in the X Series. 8x8 has fewer glitches and better technical support than RingCentral.
8x8 X Series was one of the most affordable and comprehensive available. They were responsive during the sales and training process and helped walk us through our use case. We thought it was pretty clearly the winner despite a few gaps as mentioned, but those are not major and …
RingEX sales team was the most responsive team. Zoom was not as mature and did not have a fax solution like RingEX had. 8x8 sales process was a disaster and their finance team began billing us during the sales process as if we were a customer. We could tell 8x8 didn't focus on …
This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers.
RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We …
Our sister campuses are using Microsoft Teams as the phone system. While MS Teams works great for collaboration, storage, and video conferencing, there are still many issues with using them as the phone system. Desk phone integration with Teams is nothing short of horrible, as …
In user reviews, stellar reliability was consistently repeated, and that was not the case with any of the other solutions I evaluated at the time. RingEX had all the features we desired, too, and was competitively priced. The fact that Gartner recognized it as a leader in its …
I think their desktop client is much more reliable. I wasn't too happy with 8x8 as it used Adobe Air and constantly asked me to update Adobe Air when I opened the program. Very annoying. I had to update Adobe Air and 8x8 as well. If I tried to update the client it would …
If you are a larger enterprise with a global span of offices equipped with a moderate to large IT department, you may prefer one of the more technically heavy/advanced solutions from others in this marketspace. The presumption there is that you may be looking for more customized, granular control of the application, its GUI and quite possibly- tinkering with certain coding or capabilities. You may also already have a large SaaS rollout already in place and 8x8 Work may either be redundant or lighter than the implementation you already have. If you are (i) a small to medium sized organization dependent on an outsourced IT and/or (ii) have a heavily non-IT user base who need access to more intuitive, end-user friendly tools that shorten the learning curve for them- without sacrificing strong security and data privacy compliance standards (US and EU standards); then this is a solution well worthwhile to consider adopting.
A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.
A transcript of voicemails would be a great addition for those with auditory processing issues.
When a call comes in on my personal device and I choose to ignore it, the pop-up for the incoming call does not go away; I can continue using my device until the call ends.
The ease of communication with customer service could have been improved. It was not terrible, but it could have been more helpful.
Customer support is rudimentary. They should improve tier 1 customer support's ability to understand our needs rather than asking customers to reinstall the app
Revolving door of account managers, which causes loss of continuity in discussing opportunities
Analytics is not complete. Details about faxing and web meetings is missing.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
The 8x8 service has boosted productivity and allowed for a 100% remote work environment. Before 8x8, our phone system was more expensive and had fewer features, and it made employees dependent upon sending mass amounts of emails to each other for the simple task of ending a link or a message. The call queues and loops have made it easy for service and support departments to distribute calls evenly.
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
We recently had nearly an entire day of downtime where the RIngCentral network was experiencing issues with incoming and outgoing calls. In the past year there have been more service related issues than ever before, which makes me wonder if RingCentral network is not robust enough to handle all the users
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
We have had multiple negative experiences with our chat support, which has been non-responsive or failed to function as intended. In a particular incident, we encountered difficulty in receiving calls from a support call center, as it was unable to connect with our phones. Following several hours of back and forth, we were forced to resort to having them call our cell phone, but the issue remained unresolved. Even our 8x8 representative confirmed that they were aware of the inadequacies of their support service. I don't know if they provide varying levels of support to their larger clientele; however, our experience has consistently been subpar.
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
As stated earlier, one major advantage was support for older equipment that other providers could not guarantee or were incompatible. 8x8 Work also seems to cater to our size and type of company where our call center is key to customer satisfaction and delivery. The deep level of customization on profiles and lines, ingratiation with our SSO/SAML tools, and dedicated rep to assist along the way, helped us decide on 8x8 Work for our organization.
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
