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ADP TotalSource

Score7.1 out of 10

94 Reviews and Ratings

What is ADP TotalSource?

ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution.

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Categories & Use Cases

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Who Buys & Uses ADP TotalSource

ADP TotalSource Reviews

What users are saying about ADP TotalSource.
View all ADP TotalSource reviews

Great system

Josie DeLozier
Human Resource Manager in Human Resources at Murphys's Bobcat Inc (51-200 employees)

Use Cases and Deployment Scope

Our company uses ADP for almost all of our HR needs - payroll, hiring, compliance, benefits, etc. We needed a better option for benefits and found that and so much more with TotalSource.

Pros

  • Customer Support amazing . Very quick to respond and help solve issues.
  • Payroll takes less than half the time to complete.

Cons

  • The only thing at all I have found that I struggle with is the reports. Most of the time, I can find a sample report to use, but when I need something specific that I need to build, it can be difficult to figure out exactly how to do it.

Return on Investment

  • TotalSource payroll resources have drastically cut the time it takes to complete payroll each week.
  • Onboarding is much easier to complete now that it is done online/App vs doing it on paper. This also saves time for HR because it is automatically entered into the system as they complete it.

Usability

Alternatives Considered

ADP Workforce Now

Other Software Used

QuickBooks Online

ADP TotalSource - you won't regret it

Russell Seyffarth
CFO in Finance and Accounting at UI Supplies, Inc. (11-50 employees)

Use Cases and Deployment Scope

We use ADP TotalSource to help process our payroll and we also use it for their HR support. ADP makes payroll processing a breeze and also staying compliant with all the every changing laws and regulations. They have always been there when we needed them most, especially on the HR side! We were also able to offer our employees great benefits and a tolerable cost to the business.

Pros

  • Payroll Processing
  • HR Support
  • Great Benefits

Cons

  • Managing increasing benefits costs

Return on Investment

  • Time savings!
  • Helping us prevent turnover

Usability

Alternatives Considered

Paychex

Other Software Used

Microsoft Dynamics 365 Business Central, Intuit Mailchimp, QuickBooks Online

ADP TotalSource

Verified User
General Manager (11-50 employees)

Use Cases and Deployment Scope

We use ADP TotalSource to help our business be under their umbrella to help us save a lot of money on Worker's Compensation. We use all of their services except the healthcare benefits because we only have one person who has elected our healthcare offerings. We are a very small company with young employees.

Pros

  • Worker's Compensation
  • Save Money
  • Save Time

Cons

  • I am always getting new managers.
  • If feels like no one has gotten to know our business like the other platforms, which seems odd to me.
  • Not one person actively reaches out.
  • I don't like that you can't call your people directly.

Return on Investment

  • Helps save us on Worker's Comp.

Usability

Love this software

Verified User
Director in Human Resources (51-200 employees)

Use Cases and Deployment Scope

Love working with ADPTS! They have listened to problems and made adjustments to the products. We've been with them since 2021, and it has really helped me as a small business. My only complaints are the Talent Acquisition feature and the time function for hourly employees. TA is not in line with other top products, and we are paying for a cheap ATS that fully meets our needs. The timekeeping function is just super expensive. We opted out of it and use another tool for our hourly employees.

Pros

  • Time off Management.
  • Payroll
  • HRBP
  • Reporting feature.
  • BENEFITS!!! Our employees can take advantage of the premiums offered through ADP. Plus, solid designs.

Cons

  • Recruiting tool!!!!!!!!!!!!!!!!!!!

Return on Investment

  • The biggest impact has been to the benefits we are able to offer employees. Medical, dental, vision, 401 (k), etc.

Usability

Other Software Used

QuickBooks Time, JazzHR

Big Bureaucracy and No Accountability

Andrew ResnickView profile
Controller in Finance and Accounting at Dolphin Machine LLC (11-50 employees)

Use Cases and Deployment Scope

We use ADP TotalSource for payroll as well as HR and benefits. We also use ADP TotalSource people to advise us on policies and procedures for both HR and safety

Pros

  • Safety consulting
  • Processing payroll on time

Cons

  • I feel that there is a complete lack of follow-through on problems. Problems get lost in their bureaucracy, and sometimes no one takes accountability.
  • I believe it has very poor user help function
  • In my experience, it has extremely poor reporting

Return on Investment

  • Negative impact in terms of employee satisfaction
  • Modest cost savings on workers compensation and employment practices liability insurance

Other Software Used

QuickBooks Online

ADP TotalSource Alternatives

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