What users are saying about
18 Ratings

TriNet

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Top Rated
563 Ratings
18 Ratings
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Score 6.2 out of 101

TriNet

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Top Rated
563 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ADP TotalSource

I don't believe ADP is well suited to the PEO market. Small businesses, who typically rely on PEOs, need service. A company like ADP makes profit from high volume. The small business owner is not serviced well by ADP and in fact, is subject to being out of statutory compliance with state reporting requirements. That is not well suited to any business
Connie Bechtolt, CPA, MBA profile photo

TriNet

As I mentioned before, I think that TriNet provides a number of benefits to small companies who want to be as competitive with large companies as they can. Better benefits for small companies through the PEO relationship, compliance support for companies with employees in multiple states, an advisor to ensure compliance around hiring and firing and an endless number of reports.
Kari Kidwell profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
TriNet
7.5
Employee demographic data
ADP TotalSource
7.5
TriNet
7.7
Employment history
ADP TotalSource
8.4
TriNet
7.6
Job profiles and administration
ADP TotalSource
7.7
TriNet
6.6
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
TriNet
7.5
Organizational charting
ADP TotalSource
8.5
TriNet
7.3
Organization and location management
ADP TotalSource
7.4
TriNet
7.5
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
TriNet
8.5

Payroll Management

ADP TotalSource
7.7
TriNet
8.6
Pay calculation
ADP TotalSource
7.6
TriNet
9.0
Support for external payroll vendors
ADP TotalSource
9.7
TriNet
8.0
Benefit plan administration
ADP TotalSource
7.7
TriNet
9.0
Direct deposit files
ADP TotalSource
8.0
TriNet
9.1
Salary revision and increment management
ADP TotalSource
9.3
TriNet
8.7
Reimbursement management
ADP TotalSource
3.7
TriNet
8.0

Leave and Attendance Management

ADP TotalSource
6.6
TriNet
8.9
Approval workflow
ADP TotalSource
6.4
TriNet
8.8
Balance details
ADP TotalSource
6.6
TriNet
9.0
Annual carry-forward and encashment
ADP TotalSource
6.9
TriNet
9.0

Employee Self Service

ADP TotalSource
7.9
TriNet
8.3
View and generate pay and benefit information
ADP TotalSource
8.2
TriNet
8.8
Update personal information
ADP TotalSource
8.2
TriNet
8.8
View company policy documentation
ADP TotalSource
7.5
TriNet
8.0
Employee recognition
ADP TotalSource
8.0
TriNet
7.6
View job history
ADP TotalSource
7.8
TriNet
8.2

Asset Management

ADP TotalSource
8.1
TriNet
1.0
Tracking of all physical assets
ADP TotalSource
8.1
TriNet
1.0

HR Reporting

ADP TotalSource
5.8
TriNet
6.8
Report builder
ADP TotalSource
6.4
TriNet
6.9
Pre-built reports
ADP TotalSource
5.5
TriNet
6.8
Ability to combine HR data with external data
ADP TotalSource
5.4
TriNet
6.7

Onboarding

ADP TotalSource
6.5
TriNet
7.9
New hire portal
ADP TotalSource
6.6
TriNet
8.7
Manager tracking tools
ADP TotalSource
6.5
TriNet
7.1

Performance and Goals

ADP TotalSource
7.0
TriNet
7.1
Corporate goal setting
ADP TotalSource
6.0
TriNet
7.1
Individual goal setting
ADP TotalSource
8.0
TriNet
6.9
Line-of sight-visibility
ADP TotalSource
6.0
TriNet
7.2
Performance tracking
ADP TotalSource
8.0
TriNet
7.2

Performance Management

ADP TotalSource
7.9
TriNet
7.2
Performance plans
ADP TotalSource
6.0
TriNet
7.2
Performance improvement plans
ADP TotalSource
9.0
TriNet
7.3
Review status tracking
ADP TotalSource
8.1
TriNet
7.2
Review reminders
ADP TotalSource
8.6
TriNet
7.2
Multiple review frequency
ADP TotalSource
8.0
TriNet
7.2

Succession Planning

ADP TotalSource
7.0
TriNet
7.7
Create succession plans/pools
ADP TotalSource
7.0
TriNet
Candidate ranking
ADP TotalSource
7.0
TriNet
8.2
Candidate search
ADP TotalSource
8.0
TriNet
7.4
Candidate development
ADP TotalSource
6.0
TriNet
7.6

Recruiting / ATS

ADP TotalSource
7.4
TriNet
7.2
Job Requisition Management
ADP TotalSource
6.0
TriNet
7.1
Company Website Posting
ADP TotalSource
8.0
TriNet
5.5
Publish to Social Media
ADP TotalSource
7.0
TriNet
6.7
Job Search Site Posting
ADP TotalSource
9.0
TriNet
7.1
Duplicate Candidate Prevention
ADP TotalSource
6.0
TriNet
9.1
Applicant Tracking
ADP TotalSource
7.0
TriNet
7.0
Notifications and Alerts
ADP TotalSource
9.0
TriNet
7.6

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • TriNet offers excellent employee benefit programs, competitively priced with flexible employer co-funding options. It would be difficult - if not downright impossible - to attract good talent in Silicon Valley without these sorts of benefit offerings.
  • TriNet's on-line portals for management and employee use are functional, available, and secure. Management reports are configurable and provide all necessary financial data.
  • Payroll tax submission and reporting is reliable and available for all 50 States.
  • TriNet provides all required State and Federal HR statutory compliance reporting.
Bill Berkman profile photo

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • Since the update to the "Beta Site", the system does not always function properly. Often, I will have try to access information and the screen will just remain white and never load, causing me to have to log out and try again later. Employees and administrators have also noticed that the system often moves very slowly. The delayed response time after clicking an option causes completing tasks to be less efficient.
  • Although TriNet offers a number of reports, the reports system is "down" a lot. This can be a huge problem when trying to complete tasks by a deadline. Especially when the solutions center can offer no explanation or anticipated resolution time for the problem.
Cortnee Stephens, CPA profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
TriNet8.6
Based on 20 answers
It is getting expensive for the quality. The systems continue to disappoint.
Taryn Howard profile photo

Usability

No score
No answers yet
No answers on this topic
TriNet7.7
Based on 238 answers
I have been thoroughly pleased with TriNet's capabilities and ease of use and the ability for our employees to access their information quickly through the site. This has reduced the amount of questions I receive because they can readily get their answers either through the site or through the 800# customer service desk.
Barbara Collins profile photo

Support

No score
No answers yet
No answers on this topic
TriNet8.3
Based on 325 answers
Customer service is responsive, and there is an assigned specialist, but that specialist has changed 3 times in 18 months.
Noam Arzt profile photo

Implementation

No score
No answers yet
No answers on this topic
TriNet8.3
Based on 13 answers
Trinet was easy as I recall. The President and I were able to set everything up and get started right away.
Karen Cabral profile photo

Alternatives Considered

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
No photo available
As a PEO, TriNet is significantly more useful and is a better return on our investment thanks to easy user interface and customer service support. We had a terrible experience and significant challenges with using ADP TotalSource. The headache of breaking our contract early to switch to TriNet was completely worth it in the end
Laura DiMaria, PHR, SHRM-CP profile photo

Return on Investment

  • It has helped us to keep track of various financial information for employees and this has helped our HR department.
  • We were trying to find a system that was more user-friendly and many people are able to use this pretty easily.
  • We found more cost effective methods to do absence management and goal setting because this system was too expensive and cumbersome for us.
No photo available
  • The ability to deal with LOA/Short and Long term disability.
  • TriNet helps with benefits questions -- we don't have to deal with specific questions around medical plans
  • Allows employees a lot of flexibility to make changes
Chrissy Rothschild Roberts profile photo

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP TotalSource More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information