What users are saying about
20 Ratings
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Top Rated
698 Ratings
20 Ratings
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Score 5.6 out of 101

TriNet

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Top Rated
698 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

TriNet

I honestly think the only scenarios where TriNet is not well suited would be those with large numbers of low-paid (hourly, non-exempt) W-2 employees -- retail, hotel staff, etc. Or if the employer for some reason cannot co-employ their staff with a PEO. Otherwise it's a better solution than having internal HR across the board for any Professional Services / Information Worker / established companies.
Catherine Baird profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.3
TriNet
7.7
Employee demographic data
ADP TotalSource
7.7
TriNet
7.9
Employment history
ADP TotalSource
8.4
TriNet
7.4
Job profiles and administration
ADP TotalSource
7.7
TriNet
7.5
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.6
TriNet
8.0
Organizational charting
ADP TotalSource
8.7
TriNet
7.5
Organization and location management
ADP TotalSource
7.7
TriNet
7.4
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.5
TriNet
8.2

Payroll Management

ADP TotalSource
7.4
TriNet
8.6
Pay calculation
ADP TotalSource
7.4
TriNet
8.8
Support for external payroll vendors
ADP TotalSource
9.8
TriNet
8.0
Benefit plan administration
ADP TotalSource
7.4
TriNet
9.0
Direct deposit files
ADP TotalSource
7.7
TriNet
9.1
Salary revision and increment management
ADP TotalSource
9.3
TriNet
8.5
Reimbursement management
ADP TotalSource
2.5
TriNet
8.0

Leave and Attendance Management

ADP TotalSource
6.2
TriNet
8.6
Approval workflow
ADP TotalSource
6.1
TriNet
8.5
Balance details
ADP TotalSource
6.2
TriNet
8.4
Annual carry-forward and encashment
ADP TotalSource
6.3
TriNet
8.9

Employee Self Service

ADP TotalSource
7.9
TriNet
8.1
View and generate pay and benefit information
ADP TotalSource
8.1
TriNet
8.6
Update personal information
ADP TotalSource
8.1
TriNet
8.8
View company policy documentation
ADP TotalSource
7.4
TriNet
8.3
Employee recognition
ADP TotalSource
8.0
TriNet
6.8
View job history
ADP TotalSource
7.7
TriNet
7.8

Asset Management

ADP TotalSource
8.3
TriNet
1.0
Tracking of all physical assets
ADP TotalSource
8.3
TriNet
1.0

HR Reporting

ADP TotalSource
5.0
TriNet
6.9
Report builder
ADP TotalSource
6.0
TriNet
6.8
Pre-built reports
ADP TotalSource
4.7
TriNet
7.2
Ability to combine HR data with external data
ADP TotalSource
4.3
TriNet
6.6

Onboarding

ADP TotalSource
5.8
TriNet
8.1
New hire portal
ADP TotalSource
6.0
TriNet
8.4
Manager tracking tools
ADP TotalSource
5.7
TriNet
7.8

Performance and Goals

ADP TotalSource
7.0
TriNet
7.2
Corporate goal setting
ADP TotalSource
6.0
TriNet
6.9
Individual goal setting
ADP TotalSource
8.0
TriNet
7.0
Line-of sight-visibility
ADP TotalSource
6.0
TriNet
7.5
Performance tracking
ADP TotalSource
8.0
TriNet
7.5

Performance Management

ADP TotalSource
8.0
TriNet
7.7
Performance plans
ADP TotalSource
6.0
TriNet
7.4
Performance improvement plans
ADP TotalSource
9.0
TriNet
7.8
Review status tracking
ADP TotalSource
8.5
TriNet
8.0
Review reminders
ADP TotalSource
8.7
TriNet
7.8
Multiple review frequency
ADP TotalSource
8.0
TriNet
7.2

Succession Planning

ADP TotalSource
7.0
TriNet
7.4
Create succession plans/pools
ADP TotalSource
7.0
TriNet
Candidate ranking
ADP TotalSource
7.0
TriNet
8.2
Candidate search
ADP TotalSource
8.0
TriNet
6.7
Candidate development
ADP TotalSource
6.0
TriNet
7.3

Recruiting / ATS

ADP TotalSource
7.4
TriNet
7.3
Job Requisition Management
ADP TotalSource
6.0
TriNet
7.3
Company Website Posting
ADP TotalSource
8.0
TriNet
5.5
Publish to Social Media
ADP TotalSource
7.0
TriNet
6.8
Job Search Site Posting
ADP TotalSource
9.0
TriNet
7.4
Duplicate Candidate Prevention
ADP TotalSource
6.0
TriNet
9.1
Applicant Tracking
ADP TotalSource
7.0
TriNet
7.1
Notifications and Alerts
ADP TotalSource
9.0
TriNet
7.7

Pros

ADP TotalSource

  • During my 1 and 1/2 years of frustration, ADP does nothing well.
Connie Bechtolt, CPA, MBA profile photo

TriNet

  • Wide selection of medical insurance plans. Our employees appreciate the ability to choose a plan that best fits their situation.
  • Online portal provides all the tools needed for management or for individual employees to access their payroll and benefits information.
  • Trinet has been very good about making sure I always know who to call and are quick to resolve issues and answer questions.
Ken Owens profile photo

Cons

ADP TotalSource

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo

TriNet

  • The reports are kind of clunky, hard to pull, I have to pull 4 different reports to get all of the information I need to make my payroll journal entries each month.
  • Sometimes the reaction time isn't fast enough, it would be helpful to have a resource available later into the evening for emergencies, ie a termination that needs to happen urgently the following day, to get a net check amount, to get help on a difficult and volatile situation. Sometimes, especially when the termination department is in Florida on Eastern Time and we are in Mountain Time, it creates issues when you need help or advisement quickly.
  • It would be awesome if TriNet had an integrated PTO/vacation system. Not an additional vendor who is partnered with TriNet, but a way to have employees track PTO and vacation within the TriNet system, to make an employee exit vacation payout easier to process, and to give the employees more visibility of their available time off in the system they are familiar with.
Julia Eiszner profile photo

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

TriNet

TriNet 8.5
Based on 24 answers
The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
Frank Muller profile photo

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

TriNet

TriNet 7.8
Based on 320 answers
Again, big kudos for the new website. So much easier to navigate and it feels with the times. Technology is so important these days and having a platform that is easy to use both as an Admin and as an Employee is very important to me. I rarely get an email from an employee saying they can't find something or need help navigating the site and that says a lot.
Kari Kidwell profile photo

Support

ADP TotalSource

No score
No answers yet
No answers on this topic

TriNet

TriNet 8.2
Based on 407 answers
Our Senior Client Success Partner, Lori Prince, is great. Others in higher positions have changed several times over the years. Some I wonder how they obtained their job as they didn't seem to have the knowledge necessary for their role nor had good customer service. Our current team of Jason Herrington and Jennifer Byrne have stepped it up since we called a meeting with them earlier this year for lack of response and to review many issues.
Jeff Borgerding profile photo

Implementation

ADP TotalSource

No score
No answers yet
No answers on this topic

TriNet

TriNet 7.8
Based on 16 answers
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
Cheryl Staritz profile photo

Alternatives Considered

ADP TotalSource

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
No photo available

TriNet

I can't be specific because I don't know. We interviewed three other companies, two of which were comparable in terms of the breadth of services. It came down to the people we talked with. TriNet was transparent and refrained from criticizing their competitors. Of the companies who could provide everything we were looking for, TriNet seemed the most trustworthy
Judy Raiten profile photo

Return on Investment

ADP TotalSource

  • ADP has made onboarding a breeze, which has saved us a ton of time in the hiring process. Freeing up employees to start work as soon as possible is extremely valuable in any space.
  • ADP doesn't need direct oversight most of the time, it being a very "set it and forget it" type of platform frees up our HR department for other things.
No photo available

TriNet

  • TriNet has definitely reduced the amount of time that administrators spend on tasks like new hire paperwork and setting up new hires for self-service.
  • TriNet has enabled easier reporting and communications with external services like offsite bookkeepers, accountants, and auditors because we can give them direct access to payroll reports and other information.
Kevin Kosik profile photo

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TriNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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