What users are saying about
18 Ratings
14 Ratings
18 Ratings
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Score 6.2 out of 101
14 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
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Justworks

Justworks is great for small companies that don't have a back office. Could be 5 - 10 employees or even larger. We manage 48 employees on Justworks, which has been very easy thus far. Justworks is great to get employees set up, and great to get them on-boarding with employment docs. Th fact that they manage state registration for payroll as well as tax filing and reporting make it worth the price just in that
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Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
Justworks
Employee demographic data
ADP TotalSource
7.5
Justworks
Employment history
ADP TotalSource
8.4
Justworks
Job profiles and administration
ADP TotalSource
7.7
Justworks
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
Justworks
Organizational charting
ADP TotalSource
8.5
Justworks
Organization and location management
ADP TotalSource
7.4
Justworks
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
Justworks

Payroll Management

ADP TotalSource
7.7
Justworks
9.6
Pay calculation
ADP TotalSource
7.6
Justworks
9.5
Support for external payroll vendors
ADP TotalSource
9.7
Justworks
10.0
Benefit plan administration
ADP TotalSource
7.7
Justworks
9.6
Direct deposit files
ADP TotalSource
8.0
Justworks
10.0
Salary revision and increment management
ADP TotalSource
9.3
Justworks
8.3
Reimbursement management
ADP TotalSource
3.7
Justworks
10.0

Leave and Attendance Management

ADP TotalSource
6.6
Justworks
Approval workflow
ADP TotalSource
6.4
Justworks
Balance details
ADP TotalSource
6.6
Justworks
Annual carry-forward and encashment
ADP TotalSource
6.9
Justworks

Employee Self Service

ADP TotalSource
7.9
Justworks
View and generate pay and benefit information
ADP TotalSource
8.2
Justworks
Update personal information
ADP TotalSource
8.2
Justworks
View company policy documentation
ADP TotalSource
7.5
Justworks
Employee recognition
ADP TotalSource
8.0
Justworks
View job history
ADP TotalSource
7.8
Justworks

Asset Management

ADP TotalSource
8.1
Justworks
Tracking of all physical assets
ADP TotalSource
8.1
Justworks

HR Reporting

ADP TotalSource
5.8
Justworks
Report builder
ADP TotalSource
6.4
Justworks
Pre-built reports
ADP TotalSource
5.5
Justworks
Ability to combine HR data with external data
ADP TotalSource
5.4
Justworks

Onboarding

ADP TotalSource
6.5
Justworks
New hire portal
ADP TotalSource
6.6
Justworks
Manager tracking tools
ADP TotalSource
6.5
Justworks

Performance and Goals

ADP TotalSource
7.0
Justworks
Corporate goal setting
ADP TotalSource
6.0
Justworks
Individual goal setting
ADP TotalSource
8.0
Justworks
Line-of sight-visibility
ADP TotalSource
6.0
Justworks
Performance tracking
ADP TotalSource
8.0
Justworks

Performance Management

ADP TotalSource
7.9
Justworks
Performance plans
ADP TotalSource
6.0
Justworks
Performance improvement plans
ADP TotalSource
9.0
Justworks
Review status tracking
ADP TotalSource
8.1
Justworks
Review reminders
ADP TotalSource
8.6
Justworks
Multiple review frequency
ADP TotalSource
8.0
Justworks

Succession Planning

ADP TotalSource
7.0
Justworks
Create succession plans/pools
ADP TotalSource
7.0
Justworks
Candidate ranking
ADP TotalSource
7.0
Justworks
Candidate search
ADP TotalSource
8.0
Justworks
Candidate development
ADP TotalSource
6.0
Justworks

Recruiting / ATS

ADP TotalSource
7.4
Justworks
Job Requisition Management
ADP TotalSource
6.0
Justworks
Company Website Posting
ADP TotalSource
8.0
Justworks
Publish to Social Media
ADP TotalSource
7.0
Justworks
Job Search Site Posting
ADP TotalSource
9.0
Justworks
Duplicate Candidate Prevention
ADP TotalSource
6.0
Justworks
Applicant Tracking
ADP TotalSource
7.0
Justworks
Notifications and Alerts
ADP TotalSource
9.0
Justworks

Pros

  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
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  • The JustWorks platform is extremely user-friendly. Everything is built in with a seamless user experience. 9 times out of 10, if my employees are looking for something, it is right in front of them.
  • JustWorks has amazing customer service. Every member of their team is equipped to answer any questions you may have. This is super helpful when you have an immediate need and can't get a hold of your Account Manager. They can look up your account, answer questions and relay the information to your Account Manager providing seamless communication.
  • JustWorks did an outstanding job walking my employees through their initial set up process. While hesitant about switching insurance carries, our Account Manager was able to answer every question we had with transparency. They even made suggestions about rolling over deductibles that had already been met and gave important information about current healthcare providers being in network.
Jessica Oliver, PHR profile photo

Cons

  • Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
  • We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.
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  • JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
  • When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
  • JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
Jessica Oliver, PHR profile photo

Alternatives Considered

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
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Our review of alternatives concluded that ADP TotalSource is too expensive, too complex and lacks transparency, even for large companies. TriNet was much better, but post-acquisition it too has become less agile. Paychex isn't as comprehensive. There are literally dozens of others and you can spend a year just reviewing them all.
Jackie Bassett profile photo

Return on Investment

  • Due to poor account management throughout the majority of the relationship, our overall business objectives have been negatively impacted by the relationship. The PEO service is relatively "expensive" and we expected better service.
  • The simple fact that we have now had exposure to PEOs has had a positive impact. We now understand some of the struggles to expect during onboarding and the on-going relationship.
  • Auto-generation of bi-monthly payroll journal entries has been helpful in creating visibility to payroll's impact on finances (by individual/user).
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  • We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
  • Dealmaker for great hires!
  • Financial security for their families!
  • Compliance management.
Jackie Bassett profile photo

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Justworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details