InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.
N/A
Epicor Eagle
Score 7.9 out of 10
N/A
The Epicor Eagle N Series is Epicor's present comprehensive retail software system built around features such as multichannel sales, a point-of-sale system, and inventory and merchandising management.
N/A
Pricing
Agilysys InfoGenesis
Epicor Eagle
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Agilysys InfoGenesis
Epicor Eagle
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
Agilysys InfoGenesis
Epicor Eagle
Considered Both Products
Agilysys InfoGenesis
Verified User
Anonymous
Chose Agilysys InfoGenesis
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made …
I have used Horizon Retail Solutions, Microsoft Dynamics GP, and Eagle N Series. Eagle has been the best option of the three by far. By being fully integrated as one product, Eagle N Series keeps track of every transaction on an individual level. While I did prefer some of …
We were already Eagle customers when a guru from our parent company recommended we switch some of the computers on the system over to N Series. Now that I primarily use N Series, it is especially when I find myself on a computer that does not have it, that I realize how much …
We have only looked at a few. None of the systems we looked at compare to the Epicor. The support team at Epicor is outstanding. The product performs great and we have been with Epicor for so many years, it doesn't make since to trust our business to any one else.
All other systems are much more open, and have many more nice, visual features for the user. They are also much more flexible in configuration, which you can do easily by yourself or with an implementation partner. In our experience, support of Eagle is very limited and not …
Epicor is very customized for our business and business model. It has greatly enhanced our ability to perform daily duties. Microsoft Dynamics would give us a better back end accounting system and some reporting tools that we wanted but wasn't going to provide us the necessary …
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
Epicor Eagle is well suited for a retailer who wants to grow and learn the wide ability of the software. You need to invest the time to learn the tools and use them to grow. It is not for the retailer who is simply looking for a cash register. It is truly a business management tool.
Epicor Eagle N Series helps us immensely with our record keeping for our customers and vendors. I would hate to have to do all the research with the assistance of Epicor when a customer/vendor calls and request help with their account.
I really appreciate how Epicor keeps everything in a date/time order due to the situations that occur when a credit card user requests verification of their purchases/person who signed on their account. This make it so much easier to recall and verify (and lots quicker, too)!
It is a great help that Epicor gives us with our inventory. We don't have to do a large inventory search (most of the time) and it is quite accurate!
The Point of Sale usage is amazing (even with all the human errors that occur)! This comes in very handy with recalling a sale when someone is trying to do a refund, too.
Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!
There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.
The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
I have used Horizon Retail Solutions, Microsoft Dynamics GP, and Eagle N Series. Eagle has been the best option of the three by far. By being fully integrated as one product, Eagle N Series keeps track of every transaction on an individual level. While I did prefer some of the reporting in Dynamics GP, Eagle N Series gives me more confidence in the financial performance of our company.
Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
