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ApptioOne

ApptioOne

Overview

What is ApptioOne?

ApptioOne from Apptio, an IBM Company, unifies financial and operational technology data into a unified model built on a taxonomy of cost categorization. Utilizing sophisticated allocation rules along with focused metrics and KPIs, the solution enables organizations to answer strategic…

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Recent Reviews

ApptioOne Review

7 out of 10
November 02, 2023
Incentivized
At the moment we are using it to create mostly reports for finance and technology, showing the CIOs and as well the CTOs, different ways …
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ApptioOne Review

8 out of 10
November 02, 2023
Incentivized
We are consulting with various companies. One specific is we're working on value realization of applications and services.
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

3 videos

Apptio Review: How does it stack up for an IT Finance Manager?
04:45
Apptio Review: It's all this Business Management Director uses
07:00
Apptio Review: How the Bank of Ireland found Apptio stacked up against the rest
08:47
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Product Details

What is ApptioOne?

ApptioOne from Apptio, an IBM Company, unifies financial and operational technology data into a unified model built on a taxonomy of cost categorization. Utilizing sophisticated allocation rules along with focused metrics and KPIs, the solution enables organizations to answer strategic questions about their technology investments and accelerate budgeting and forecasting processes. By explaining investments and variance to plan more quickly to constituencies and executive management, organizations can uncover opportunities to optimize cost structures, reduce risk, and accelerate growth. The higher tier ApptioOne Plus also unlocks the resources to accelerate business strategies by streamlining applications and operations and deepening business unit partnerships with a collaborative approach to investments.

For CIOs and IT Finance Leaders in organizations with $75M+ in IT spend who need to make quick decisions to capitalize on market trends and drive business innovation. These decisions need to be based on a complete view of their IT cost structure and its value to the business. ApptioOne is financial management software that creates a shared understanding between technology leaders, finance, and the business of the fully burdened cost of technology and accelerates analysis, optimization, funding allocations, and planning cycles.

Unlike spreadsheets coming from multiple systems of record, ApptioOne unifies financial and operational data into an industry-standard taxonomy of cost categories and allocation rules and provides a standard set of metrics and KPIs to ensure organizations can answer the most strategic questions about investments faster and reduce time spent budgeting and forecasting.
  • Financial Management is the fastest Apptio solution to deploy and utilize. It requires one person with no advanced programming or DB skills needed, and data sets that are already in place.
  • Customers don't have to start with the annual budgeting process, but can purchase and deploy within the first quarter of their new year. Starting with a monthly variance analysis and/or first quarter forecast, user can get up and running with a budget that is already built, to eliminate the annual budgeting process when moving into rolling forecasts.
  • Through insights and analytics into their labor, vendor, cloud, asset and project spend, customers can find discretionary spending as a percentage of their IT budget.
  • Customers can reduce budget variance via increased budget accountability and accuracy, to save money that was tied up in contingency.
  • Custom reports and data visualizations can be created, or users can select from a broad menu of out-of-the-box content for rapid distribution of executive ready, actionable insights.
As a whole, ApptioOne helps organizations classify, categorize, and consolidate IT spend so technology investments are directed to the highest value-add opportunities.

Additional products in the ApptioOneMX product family include:

ApptioOne Demand

Budgeting for demand is a challenging process, as spreadsheets and other customer solutions do not provide enough fidelity to generate accurate forecasts. Without specific insights into demand from business units, IT orgs do not know how much to budget and how to forecast costs.

ApptioOne Demand provides collaborative demand capture, planning and management tool that aggregates demand for IT services from the business units who consumer them to help organizations plan for the demand of the resources they provide to inform their overall IT spend, with integrated collaboration tools to communicate cross-organizationally and build plans as teams.

ApptioOne Demand enables users to cohesively structure their demand planning processes to more accurately and efficiently manage demand and reduce budget inaccuracies caused by limited oversight.

Why is this important? Inaccurate projections of future demand encourage budget padding and undercut investments in growth opportunities, which undermines partnership cross-organizationally. Chasing down demand estimates from business units slows down the planning process and makes it almost impossible to deliver timely, accurate unit rates and project costs.

From a supplier perspective, users can capture business service demand on internal IT services/resources to help owners understand their incoming demand needs and its variance to previous years. From a consumption perspective, Demand users can capture technical service demand from internal IT services to help owners understand aggregated demand needs for the upcoming period and variance from previous periods.

ApptioOne Demand helps users to:

Source and aggregate demand for services with a standardized, shared framework to streamline, and reduce time taken to complete, the planning process.

Plan, track, and manage consumption to lower overall IT spend or redirect investments by reducing waste, eliminating duplications, and aligning investments to strategic priorities thanks to collaboration, active management and analysis tools.

Improve unit rate accuracy to reduce the time spent forecasting, increase Showback clarity, and utilize variance analysis to redirect resources to higher-value activities.

Influence Demand: Strategically price services to shape Demand and recover costs with transparency and accuracy from the business.

ApptioOne Billing

Mature IT organizations with Costing and Planning incorporated need a proper chargeback process for their organization. ApptioOne Billing aims to provide a defensible and predictable bill to business consumers that communicates IT costs in the language the business understands - providing increased transparency around the cost of delivering IT services and have shifting conversations with the business from cost to value. This leads to better partnerships with business stakeholders and more time for value-driven activities.

Homegrown systems are unwieldy and time consuming, delaying decision making and prevent defensible communication, Apptio delivers an automated cost recovery system for monitoring consumption by business units, delivering a bill with accurate IT costs and defensive allocations and setting pricing strategies that influence behavior. It also allows users to reallocate the time spent supporting manual consumption cost models (salary and effort costs) to higher value uses.
  • Cost Recovery: Determines the proper billing amount from each business unit using business rules.
  • Consumptive Billing: Ensures the amount being billed is not only accurate, but also explainable to business units.
  • Unit Rate Billing: Exposes the levers business units can use to mitigate costs and reinvest in higher value IT activities.

ApptioOne Benchmarking

The value of on-demand, self-service benchmarking is that it allows users to look at their actual data against benchmarks in order to understand where they stand, as well as to use as objective data points in communication with the business to justify or defend spend decisions, demonstrate efficiency, or recommend optimizations. Benchmarking allows users to do their own discovery to find opportunities to improve based upon variances they find from benchmark data. It is not like traditional consulting in that it does not provide recommendations for improvement.

In addition, Apptio Benchmarking provides self-service peer comparisons of IT spend over time, enabling an ongoing process for tracking performance, validating decisions, and identifying areas for improvement. Users can compare actual IT costs to benchmarks side-by-side to create demand plans and budgets, conduct scenario analysis and explore variance drivers with access to underlying actuals. Access to a full benchmark data set helps IT organizations understand how each metric is calculated.

Users can:
  • Validate spending levels with a view of actuals vs. self-selected benchmarks to know where the business stands relative to peers using trending comparisons.
  • Monitor progress by identifying areas of risk, setting targets, and evaluating improvement efforts.
  • Identify improvement areas and use relevant, credible peer benchmark data as objective reference points.
  • Set targets and track progress with trending comparisons.
  • Know where a business stands versus the best and worst in its class with box plot distributions for each data point

ApptioOne Features

  • Supported: Data ingestion and modeling
  • Supported: Analytics and reporting
  • Supported: Budgeting and forecasting

ApptioOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCan be used by customers in any country
Supported LanguagesEnglish, Japanese

Frequently Asked Questions

ApptioOne from Apptio, an IBM Company, unifies financial and operational technology data into a unified model built on a taxonomy of cost categorization. Utilizing sophisticated allocation rules along with focused metrics and KPIs, the solution enables organizations to answer strategic questions about their technology investments and accelerate budgeting and forecasting processes.

Microsoft Excel, ServiceNow IT Business Management, and Nicus are common alternatives for ApptioOne.

Reviewers rate Usability highest, with a score of 8.1.

The most common users of ApptioOne are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(184)

Attribute Ratings

Reviews

(1-25 of 133)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ApptioOne as our primary source for costing out applications, projects, and services. It allows us to much more accurately determine the services driving our costs, using the ATUM model. It also provides us with the unit costing ability that supports business cases and strategic decision making. ApptioOne is what we use to charge costs back to the consuming businesses, providing transparency into the value or profitability of different business lines.
  • Dashboard/data visualization
  • Allows for complex modeling to fit your business
  • Easy to navigate for the end users
  • Additional flexibility around report layouts
  • Quicker navigation in ITP
  • Increased functionality around building dashboards in Apptio BI
ApptioOne provides a level of transparency that our finance, IT, and business partners have always wanted but never would've had otherwise. It promotes great collaboration and decision-making across the different groups.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We implemented Apptio One, an IT Planning module, to address the challenges of using Excel to maintain a Budget, Forecast, and Actuals to help in planning and variance analysis.
  • Replace complex, linked Excel worksheets and workbooks.
  • Help with forecasting and changing expenses on a month-by-month basis.
  • Provides total net expenses for the month, and for the 12 month period.
  • We don't begin from "zero" in our fiscal year, and it's challenging to consider a beginning balance in calculations.
  • Out of the box reporting reflects configuration to the ATUM data model, not changes to it.
Well-suited: 1) get rid of complex Excel modeling Less-appropriate: out-of-the-box reporting, graphs, and dashboards are difficult to configure to a modified data model.
November 28, 2023

The best review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ApptioOne is used in a couple of different ways within my company. We look at cost of IT and the value it gives back to the business. UPMC is a healthcare company that I work for and we used ApptioOne to levergae the decision to go to a single EMR. Through this inititive we look to make more decisons this way. By looking closly at IT cost and value we save money to give the best patient care possible
  • User Friendly
  • Leverage Business value
  • Create better discussions with C-Suite to make informed decisions
  • Apptio BI
  • Use of AI
  • Clearly models
It is well suited in situations where you want to look at total cost of a particular application(s) and if we can potentially retire it or buy something that gives the business more value. By looking at value we are able to drive innovation and lower cost to give the best patient care.
November 02, 2023

ApptioOne Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
At the moment we are using it to create mostly reports for finance and technology, showing the CIOs and as well the CTOs, different ways in which they could save their cost within their technology. So we are basically in the process of implementing reports for the different managers' areas.
  • Integrates a lot of data sources in which we could gather data and we can show that to our stakeholders.
  • Basically it's the interface of the product. It's not very user-friendly for the stakeholders. So they have a hard time trying to see the data because of the interface that the tool has.
I think for terms of cost transparency, showback chargeback is a very useful tool and one of the opportunities that it might have is how they can show the dashboards to the users.
November 02, 2023

ApptioOne Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the tool for a variety of different purposes, primarily for technology, showback, and chargeback. We use it to calculate costs for our applications, teams, and services, which we then use to help facilitate our chargeback model, which goes back directly to the business lines, and impacts their profitability. So it's very important that the Apptio model that we use and have built is accurate and maintainable and up to date with everything that changes in the business. We also use it for technology reporting, so not businesses, but straight directly in technology for application rationalization, a kind of team labor management between innovation-related work and app BAU work. We are also using it more now than ever for understanding our hybrid infrastructure world of cloud versus on-prem, what the cloud costs in terms of consumption versus shared services of cloud, the labor to support the cloud, and things like that. We have to report on that and have our tech understand it, look for areas of opportunity to decrease spending while maintaining the quality of the outputs is very important.
  • Does very well at handling complex allocations and automation. Also great at bringing in data automatically, manipulating that data, and allowing you to feed that data into a complex model. So all the behind-the-scenes stuff works really well. It's also pretty good at visualization. It has some similar capabilities like a Power BI and Tableau, but generally provides most of the visualization technology that somebody would need with the tool.
  • I would say the big thing is just the complexity sometimes on the reporting surface. It can be a lot of different buttons, and a lot of different tools, and it can be occasionally overwhelming for somebody to come in and see a report built one way and then look different in another place. So really maintaining consistency and how the reports look, how they function, is very important. So I would say just simplicity on the front end has been a little bit of a challenge for us. We've gotten better, but with training obviously things like that, but that's been the main challenge.
I would say for larger companies that don't have any sort of automation of their reporting today, so it's all done in Excel or it's all done in Power BI reports that are fed off of Excel documents, especially technology expense, it can be really helpful. I would also say companies that are early in their cloud journey, it can be helpful to start early. So that's a few that would be helpful. Not helpful, I would say companies that already have a really good handle of their technology spend via any tools they might have. So it can get to a point where they have multiple different tools. Apptio is one and multiple different sources of truth, and if you bring in Apptio later, people won't trust Apptio. So really if you already have a bunch of tools stood up, it's harder to bring in another.
November 02, 2023

ApptioOne Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are consulting with various companies. One specific is we're working on value realization of applications and services.
  • It's able to aggregate various data sources, specifically financial and operational data across multiple systems. So even if the company has various systems internally, it's able to aggregate them to be able to paint one picture.
  • I think depending on the organization's use cases, some of the configuration could be very complicated and hard to manage over time.
It's best suited for mid-size to enterprise companies that have a large IT spend, both cloud and applications and end-user services that need the help to be able to aggregate the information and be able to paint the picture of what it costs. Not suitable, maybe a smaller company.
October 27, 2023

ApptioOne for newbies

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Budgeting and Forecasting
  • Versioning
  • Approval workflows
  • Comparison of plans and forecasts
  • Cost reporting
  • Limited reporting views in ITP in my experience
  • Layouts and bookmarks are hard to utilize in my opinion
  • Waterfalls are good but when comparing versions then details only shows up on the existing plan version in my experience
  • Actuals vs budget and forecast for contracts is not consumable in my opinion
Automating the budget process
Continuous forecasting
multi year planning
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Primarily using CCM module to manage and optimize cloud costs. Reporting App TCO and details behind app cost. Beginning to support App Rationalization efforts.
  • Detailed cloud cost info with easy drill down capability
  • Cost trending information to understand monthly and daily trending
  • The CCM module does not always calculate cloud RI usage correctly.
  • Would like better functionality to switch between cloud usage metrics and cost data. Discount rate on cloud recently increased, resulting in lower cost, but with higher utilization.
  • Continue investing in the CCM product, we like it, feels like we are being pushed to cloudability.
Well suited for cloud management and consumption reporting, App TCO management.
October 26, 2023

NIce Job

George Kimberly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use ApptioOne for the Appliction TCO for entire organization
  • OPEX Budgeting
  • OPEX Actuals
  • Show costs for IT
  • Good dashboard for CIOs
  • Ease of Use
  • Easier out of the box BI Reporting
Good for reflecting technology costs for decision making Not recommending for reflecting projects costs yet
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ApptioOne is currently used as the IT Financial Data single source of truth, as a first step it is helping us provide clear allocation of data by project, product, and business unit replacing a number of disconnected PowerBi dashboards. Apptio brings the ability to report on project TCO which is allowing us to simplify the way we manage our financials.
  • Structures the data
  • Allows for quick design/build/deployment of new dashboards/views
  • Allows for collaboration on the same platform
  • User interface (mostly look and feel)
  • Editable tables
  • Easier user customization of existing reports (like what PowerBi does)
- Lots of data and the need to structure it and enrich it with meta-data - Need to report on TCO - Need for showback/chargeback
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ApptioOne for Technology chargeback to our business clients and cost transparency using the business taxonomy framework
  • Cost allocations
  • Transparency of costs
  • Holding large volumes of data
  • Lack of financial locks from prior periods
  • Reporting
ITP gives the ability to plan at the detailed resource level and build internal labor cost pools. Level of detail we are tracking for cost transparency is pretty granular, but Apptio is a good tool for that. We do 3 year glidepaths and it is difficult to forecast out that far without performance issues
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ApptioOne to do technology allocation to our lines of business. It creates transparency and helps business understand cost and services they received.
  • Allocation model
  • Reporting
  • Integration with other Apptio products
  • Better dashboards and BI
Overall this is a really good tool for cost allocation and provides transparency, but still has room to improve.
October 26, 2023

ApptioOne Journey

Score 9 out of 10
Vetted Review
Verified User
Incentivized
As the Financial Manager for IT, we use ApptioOne to plan & manage our IT spend. Vendor contracts comprise a significant portion of our spend. IT Planning allows us to amortize current contracts, project increases and manage expirations. ApptioOne helps our team translate our SAP financials into IT financials. We are currently working on building out our Capex project reporting and developing a metric dashboard for our IT Leadership Team.
  • Vendor Contract Tracking
  • Reporting
  • Support
  • IT Planning - lining up the contract tab to the summary tab when you are doing a forecast & actuals are involved
  • New Customer Support - today we are working with a Premier Resource who is fabulous! We had worked with TAS, and I do not feel that it was nearly as beneficial.
ApptioOne is well suited to support your line items, however excel is still needed to perform the detailed calculations to input information into ApptioOne. I think Excel is easier to manipulate and move around in. Also, as we are working with our Cost Center Owners, we are finding that exporting data from ApptioOne is simpler than trying to input/move around directly in ApptioOne.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ApptioOne as a data consolidation and reporting tool. We are composed of several small corps and having the ability to see financial information in one consolidated view is tremendously beneficial for us. We primarily use ApptioOne to track/ report financial variance reporting.
  • Consolidation of financial information across multiple entities
  • Provides end users with easy access to meaningful financial information
  • Shows trends in data over time
  • Apptio has great OOTB reporting tools but there is opportunity for improvement in OOTB analytics solutions
  • Models can be prohibitively complex
  • End-user interaction with reports is desired. ApptioBI still seems early-stage
ApptioOne is well suited at creating a standard data model that works across the various entities in our company. We're able to track and trend our spend in meaningful ways and democratize our financial data, enabling better decision making.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Several use cases: Conduct Chargeback for IT Finance, Monthly, Quarterly and Annual Forecasting and Budgeting, Planning, Application Rationalization, IT Cost allocations, IT Cost Optimization, Technology Transformation, IT CapEx forecasting and planning, Validating Project and Portfolio planning, IT Infrastructure Optimization, IT Architecture decisions, Business Architecture decisions, Software Cost management, Software Asset optimization
  • Iterative development of IT Cost Model
  • Quick calculations for scenario planning
  • Versioning
  • Time taken for recalculation
  • Templates and knowledge assets for container cost allocations
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ApptioOne for App TCO, Showback, Chargeback, Budget & Forecasting
  • Application TCO
  • Budgeting & Forecasting
  • On Prem Infra Costs - relationships to Applications
  • Custom reporting
  • More than 2 object reporting
  • Column ordering in custom tables
  • More dashboards, less click thru reports for end user adoption
I've implemented ApptioOne for 9 years, from R11 to R12. Would like to see more engineering work adding more functionality to the tool. IT Planning needs a way to add comments to actuals as many clients don't utilize the Variance Analysis functionality. Configuring in IT Planning would be great. Additional education on implementing IT Planning and Bill of IT would be very helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ApptioOne for monitoring IT spend and capitalization.
  • cost transparency
  • identifying data issues
  • calculating capitalization
  • integrations with other data sources
  • drills
  • TBM Studiio, should be able to lock columns from session to session
  • reduce compile time
ApptioOne is good for portfolios > 250k.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I help implement ApptioOne for clients, as well as providing support services, new product demonstrations and administrative consultations. Typically, the primary use case is enhancing and delivering additional functionality to existing ApptioOne configurations. Customers routinely require professional services to address either labor resource gaps or simply more experienced input relative to their solution.
  • Data handling
  • Customization Capability
  • Reporting and Visualization
  • Modernization
  • Simplified Integration
ApptioOne is fantastic for large organizations who are just beginning to view IT as an Investment in the business and supporting the entire enterprise. ApptioOne may not make sense for smaller organizations, where IT costs aren't a big enough driver in the overall spend picture, or in companies that generally don't view IT as the focus of their cost drivers. Culture plays a big part in the perspective that an ApptioOne end user will have, where a culture that invites more transparency and subsequent scrutiny usually does well with Apptio's offerings.
October 26, 2023

Very positive experience

Score 8 out of 10
Vetted Review
Verified User
Incentivized
we leverage Apptio for Budgeting and cost transparency purposes.
  • Budgeting
  • Transparency
  • Data ingestion
  • Data reporting
  • Integrations with servicenow
It is well suited for financial budgeting in a shared service environment.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ApptioOne is used to to translate the value of IT services to company leaders, analyze IT Vendor spending, and help drive optimal consumption of technology services.
  • Cost Modeling
  • Data Automation
  • IT Spend Analytics
  • Ease of use
  • User Interface
ApptioOne is well suited for modeling complex IT budgets across Business Segments, technology services, and users.
October 26, 2023

Fun Learning Experience!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ApptioOne for Vendor Insights, Contracts, POs, IT Planning. It Addresses Showback and spending transparency and used by the entire IT Division.
  • Cost Transparency
  • Reporting
  • Flexibility
  • Calculation Times
  • Apptio University
ApptioOne is great at flexibility of data ingress and configuration. Reports are highly customizable, and Apptio provides many great out of the box options. Learning curve is steep for users responsible with configuration. Understanding relationships and mappings can be a challenge initially.
October 26, 2023

Pleasant

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use ApptioOne for Vendor insights, Contracts, IT planning and to ensure Data quality.
  • cost transparency
  • IT Towers dashboards
  • Vendor spend
  • IT planning functionality
  • calculation time
  • Apptio university
ApptioOne is well suited for monitoring vendor spend, Contract analysis reporting, and tower spend.
October 25, 2023

untitled thoughts

Asmir Besic | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use ApptioOne to showback IT cost spend, product TCO, and P&L financials.
  • it's mostly stable with the volume of data we have
  • great support team
  • willingness to update the product based on our demand
  • very rigid in my opinion.
  • not always intuitive with out of box options in my experience.
it ingests financial and technology operational data really well. We build solutions on top of it and customize it.
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