Blackbaud CRM

Blackbaud CRM

About TrustRadius Scoring
Score 7.2 out of 100
Blackbaud CRM

Overview

Recent Reviews

Blackbaud

4 out of 10
June 24, 2016
Blackbaud CRM is used in the business office for financial data and our development office for fundraising.
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My Review.

10 out of 10
April 19, 2016
Blackbaud CRM is being used to track and inform our advancement and alumni activities for our department.
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Video Reviews

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Pricing

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What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Bloomerang?

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of philanthropy;…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Blackbaud CRM?

Blackbaud CRM combines nonprofit expertise with fundraising and customer relationship management software tools, integrated analytics, multichannel marketing, and data mining services to help large nonprofits build stronger and more productive relationships.

Blackbaud CRM combines Blackbaud’s fundraising expertise with a nonprofit CRM software solution to empower fundraising programs to grow.

  • Approach individuals strategically by understanding the relationships and interactions they've had with other supporters and organizations
  • Customize customer relationship management software solution to make it as unique as constituents, and address distinct situations appropriately
  • Coordinate and streamline multiple fundraising teams, define solicitation and stewardship responsibilities, and unite multidimensional relationships across disparate chapters, field offices, and programs
  • Empower on-the-go fundraisers to access or update important constituent information directly on their smartphones

Blackbaud CRM Video

Blackbaud CRM

Blackbaud CRM Competitors

Blackbaud CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

What is Blackbaud CRM's best feature?

Reviewers rate Support Rating highest, with a score of 6.3.

Who uses Blackbaud CRM?

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.

Reviews and Ratings

 (83)

Ratings

Reviews

(1-25 of 26)
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Sandy Dobbs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used by the Development Dept to manage our donor base. It greatly reduces the time it takes to get receipts and eliminates the need for a hard copy. The ability to attach documents to a donor file is extremely helpful.
Score 10 out of 10
Vetted Review
Verified User
Review Source
At Florida State University, we currently use Blackbaud CRM across the entire organization. About 7 years ago, we switched from another platform that was very outdated and hard to use. Blackbaud CRM allowed us to add more details about the many constituents we serve, including current students, alumni, and friends of the university. We can track interactions, event attendance, giving history, and even keep notes within each constituent profile. It has helped us immensely as we all work with the same populations in different capacities.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes".
Steven Senft | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
My organization made the switch from an older, more basic database, to Blackbaud during the Summer of 2017. I was in charge of the process and the reason we made the jump was that the other database was too simple, didn't have enough functionality, or even multi-user access. Since making the transfer, the organization added more and more functionalities.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use this CRM as our main database in our Philanthropy department. Our data department supports not just our fundraising team but our hospitals and schools as well. We are an academic hospital and university. It helps us track our donors, alumni, employees, and grateful patients in one location. While other departments (like student records) have their own software to store student info, the schools use our database (Blackbaud CRM) to pull lists and reports to communicate with their alumni.
Wendy Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Blackbaud CRM is "the" software for large and complex nonprofits such as universities, hospitals, and national organizations. It is a full-featured CRM that manages everything from mailing lists to planned giving to grant management with deep reporting potential. The major contribution to a well-managed department of philanthropy is transparent accountability for fundraisers, processes and donor communication. That said, it is not a quick, easy or cheap implementation. You get what you pay for, and I believe this is a great product.
Bruce Emmerling | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Blackbaud CRM was used to help manage funding and outreach efforts with a client that was a medium-sized non-profit organization. It provided a wealth of features and was sometimes a bit overly complex. Organizations that are looking to grow both financially and with its membership base will find a great deal to like about the product.
Debbie Gillum | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We use it for email newsletters to donors, donation forms on our website and for data management. It's being used by our Communications and Development departments. It addresses the business problem of emailing our audience and allowing donors to safely make online donations.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are pretty much a Blackbaud shop, using Blackbaud products for finance, development, and student management. The push to go with Blackbaud has been mainly to build as seamless an interaction as possible between the needs of those three departments. We are soon going to implement the next version of the finance and fund development software, and are currently implementing the worlds-of-difference replacement Blackbaud is developing for their student management solutions.
Laurence Sarner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system for a community college foundation. The system was very powerful, especially against the background of the client's former software infrastructure which consisted of an Access database combined with QuickBooks.
Salvador Orochena | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Blackbaud CRM is being used by participating Federations (separate organizations) as their sub ledger for fund raising and overall constituent management. It provides the ability to have a comprehensive view of constituents and is customizable to meet additional needs.
January 08, 2016

I'm a fan of Blackbaud!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used it while I was at UGA. They still use it [as] a broad based donor and constituent management database. It is used to track donor contact reports and giving information and a broad spectrum of alumni and donor information. It is used to run reports and in overall relationship management with key people.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Almost our entire organization uses Blackbaud CRM to manage our participant database for our clients' fundraising events, including event registration (teamraiser), donations, email campaigns and websites (PageBuilder). It is a one-stop shop for event fundraising and communications.
December 18, 2014

BB CRM 2.93

Score 8 out of 10
Vetted Review
Verified User
Review Source
Blackbaud CRM is being used primarily as a constituent management tool. The problem it addressed was the lack of a CRM that could record moves for individual and foundation prospects. It is not integrated with other revenue systems.
Jeff Swan | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Our organization used it as the database for donors. We used it across the organization, but primarily by fundraising and marketing staff. It addresses the problem of storing and retrieving information about donors and prospects, and then using that information for historical perspective, as well as sorting for mail lists, invitations to events, etc.