Skip to main content
TrustRadius: an HG Insights Company
Blackbaud CRM

Blackbaud CRM

Overview

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Read more

Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

28 people also want pricing

Alternatives Pricing

What is NationBuilder?

NationBuilder is a content management software offering from NationBuilder.

What is Raklet Community & Membership Management Software?

Raklet enables communities to meet, network and grow. Community management platform that helps users build brand engagement and opportunities, fully branded to match company colors. Users can: - Organize and enrich member database with Raklet CRM - Build custom forms and pages - Communicate via…

Return to navigation

Product Details

What is Blackbaud CRM?

Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value​. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:

  • A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy. 
  • Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
  • Market segmentation to support complex multi-channel outreach programs.
  • Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
  • Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
  • Direct data access to cloud environments via read-only, read-write, and self-service developer portal to speed development cycle while maintaining control and optimizing security and compliance.
Blackbaud CRM is also extendible and customizable, with a software development kit, and tools like Page Designer that can be used to modify pages and forms without technical knowledge.

Blackbaud CRM Features

  • Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
  • Supported: Moves management and stewardship capabilities to expand and nurture major donors
  • Supported: Segmentation support for multi-channel campaigns
  • Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
  • Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
  • Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
  • Supported: Integration with business intelligence and data analytics solutions.
  • Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
  • Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
  • Supported: Wide selection of partner apps in Blackbaud Marketplace.
  • Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
  • Supported: Embedded data hygiene management including duplication management and address validation

Blackbaud CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesGlobal - US, Canada, EMEA, Asia-Pacific

Frequently Asked Questions

Designed for large, complex organizations as well as federated and international nonprofits.

Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.

Reviewers rate Implementation Rating highest, with a score of 7.8.

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 36)

BB e-CRM - Investigated, selected, installed and rewarded!

Rating: 10 out of 10
January 04, 2024
AW
Vetted Review
Verified User
Blackbaud CRM
7 years of experience
We use BBCRM to track all gifts by Alumni, Donors and friends to the University. This includes actual cash gifts, pledges, matching gifts, planned gifts etc. We populate the system with in depth bio, personal and financial data and then use the system to sort and highlight potential prospects. The system is available to all staff at the University although access to certain data is restricted by use case. Currently we have about 500 active users across campus. The system is available 24/7 and is reachable via any internet connection through a series of secure firewalls and MFA. It is also available on IOS devices.

Blackbaud

Rating: 9 out of 10
January 16, 2024
TM
Vetted Review
Verified User
Blackbaud CRM
5 years of experience
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is helpful to have one place to look for all information about a constituent.

Review from fundraising professional

Rating: 8 out of 10
January 05, 2024
Vetted Review
Verified User
Blackbaud CRM
4 years of experience
We use Blackbaud CRM to house the data on all of our donors and constituents. It tracks information on them such as giving history, contact information, education info, events attended, and employment information. I use many data points when pulling in constituents to mass communication efforts. I also use data points to do prospect research and refer major gift prospects to major gift officers.

Adequate but not Exceptional

Rating: 6 out of 10
December 27, 2023
Vetted Review
Verified User
Blackbaud CRM
10 years of experience
Our organization uses Blackbaud to capture constituent (alumni, faculty/staff, current students, friends) information, including biographical, education, involvements, interactions, and revenue; and query this information based on fundraiser needs.

The Higher Education Standard

Rating: 9 out of 10
January 04, 2024
Vetted Review
Verified User
Blackbaud CRM
4 years of experience
We use blackbaud CRM for fundraising purposes across a major public university campus. Blackbaud CRM covers all aspects of our donor and alumni engagement, from major gift fundraising, events, volunteer boards, annual fundraising, marketing segmentation and athletic points.
Return to navigation