Blackbaud CRM Reviews

73 Ratings
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Score 7.7 out of 100

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Reviews (1-25 of 27)

Ashley Milton | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

At Florida State University, we currently use Blackbaud CRM across the entire organization. About 7 years ago, we switched from another platform that was very outdated and hard to use. Blackbaud CRM allowed us to add more details about the many constituents we serve, including current students, alumni, and friends of the university. We can track interactions, event attendance, giving history, and even keep notes within each constituent profile. It has helped us immensely as we all work with the same populations in different capacities.
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Sandy Dobbs | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

It is used by the Development Dept to manage our donor base. It greatly reduces the time it takes to get receipts and eliminates the need for a hard copy. The ability to attach documents to a donor file is extremely helpful.
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Steven Senft | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

My organization made the switch from an older, more basic database, to Blackbaud during the Summer of 2017. I was in charge of the process and the reason we made the jump was that the other database was too simple, didn't have enough functionality, or even multi-user access. Since making the transfer, the organization added more and more functionalities.
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Angel Quinn | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

We use this CRM as our main database in our Philanthropy department. Our data department supports not just our fundraising team but our hospitals and schools as well. We are an academic hospital and university. It helps us track our donors, alumni, employees, and grateful patients in one location. While other departments (like student records) have their own software to store student info, the schools use our database (Blackbaud CRM) to pull lists and reports to communicate with their alumni.
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Anonymous | TrustRadius Reviewer
January 17, 2020

Blackbaud CRM Review

Score 9 out of 10
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Use Cases and Deployment Scope

Our organization uses CRM for admissions, the business office, and education departments.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Use Cases and Deployment Scope

Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes".
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Wendy Johnson | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

Blackbaud CRM is "the" software for large and complex nonprofits such as universities, hospitals, and national organizations. It is a full-featured CRM that manages everything from mailing lists to planned giving to grant management with deep reporting potential. The major contribution to a well-managed department of philanthropy is transparent accountability for fundraisers, processes and donor communication. That said, it is not a quick, easy or cheap implementation. You get what you pay for, and I believe this is a great product.
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Bruce Emmerling | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

Blackbaud CRM was used to help manage funding and outreach efforts with a client that was a medium-sized non-profit organization. It provided a wealth of features and was sometimes a bit overly complex. Organizations that are looking to grow both financially and with its membership base will find a great deal to like about the product.
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Debbie Gillum | TrustRadius Reviewer
Score 1 out of 10
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Use Cases and Deployment Scope

We use it for email newsletters to donors, donation forms on our website and for data management. It's being used by our Communications and Development departments. It addresses the business problem of emailing our audience and allowing donors to safely make online donations.
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Petra Hall | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

We are pretty much a Blackbaud shop, using Blackbaud products for finance, development, and student management. The push to go with Blackbaud has been mainly to build as seamless an interaction as possible between the needs of those three departments. We are soon going to implement the next version of the finance and fund development software, and are currently implementing the worlds-of-difference replacement Blackbaud is developing for their student management solutions.
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Salvador Orochena | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

Blackbaud CRM is being used by participating Federations (separate organizations) as their sub ledger for fund raising and overall constituent management. It provides the ability to have a comprehensive view of constituents and is customizable to meet additional needs.
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Laurence Sarner | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system for a community college foundation. The system was very powerful, especially against the background of the client's former software infrastructure which consisted of an Access database combined with QuickBooks.
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Tim Ambrose | TrustRadius Reviewer
April 19, 2016

My Review.

Score 10 out of 10
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Use Cases and Deployment Scope

Blackbaud CRM is being used to track and inform our advancement and alumni activities for our department.
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Rebecca Armstrong | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

We use eTapestry as our donor database and as our moves management system for the entire organization. This includes the development department and well as marketing, mission services and our commercial services department, which has more sales functions. The main problem that it helps to address is lack of organized communication. With one search of the database, anyone can tell all of the activity that has been done with a constituent throughout the entire organization.
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Jeff Swan | TrustRadius Reviewer
Score 3 out of 10
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Use Cases and Deployment Scope

Our organization used it as the database for donors. We used it across the organization, but primarily by fundraising and marketing staff. It addresses the problem of storing and retrieving information about donors and prospects, and then using that information for historical perspective, as well as sorting for mail lists, invitations to events, etc.
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Kammie Russel | TrustRadius Reviewer
July 08, 2014

Easy to Use!

Score 8 out of 10
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Use Cases and Deployment Scope

CRM was used by my organization to hold constituent data and to track interactions, activities and financial contributions.
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Anonymous | TrustRadius Reviewer
June 24, 2016

Blackbaud

Score 4 out of 10
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Use Cases and Deployment Scope

Blackbaud CRM is used in the business office for financial data and our development office for fundraising.
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Anonymous | TrustRadius Reviewer
February 12, 2016

Blackbaud review

Score 2 out of 10
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Use Cases and Deployment Scope

We are the philanthropic arm for a local community owned hospital. Blackbaud's Raiser's Edge was used as our donor database for record management, gift processing, reporting and events.
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Anonymous | TrustRadius Reviewer
January 08, 2016

I'm a fan of Blackbaud!

Score 9 out of 10
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Use Cases and Deployment Scope

We used it while I was at UGA. They still use it [as] a broad based donor and constituent management database. It is used to track donor contact reports and giving information and a broad spectrum of alumni and donor information. It is used to run reports and in overall relationship management with key people.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Use Cases and Deployment Scope

Almost our entire organization uses Blackbaud CRM to manage our participant database for our clients' fundraising events, including event registration (teamraiser), donations, email campaigns and websites (PageBuilder). It is a one-stop shop for event fundraising and communications.
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About Blackbaud CRM

Designed for large, complex organizations as well as federated and international nonprofits.
Categories:  Nonprofit CRM

Blackbaud CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No