What users are saying about
84 Ratings
149 Ratings
84 Ratings
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Score 7.4 out of 100
149 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Bloomerang is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.2

Blackbaud CRM

82%
26 Ratings
9.0

Bloomerang

90%
99 Ratings

Likelihood to Renew

6.4

Blackbaud CRM

64%
7 Ratings
9.1

Bloomerang

91%
3 Ratings

Usability

Blackbaud CRM

N/A
0 Ratings
8.4

Bloomerang

84%
4 Ratings

Availability

9.0

Blackbaud CRM

90%
2 Ratings

Bloomerang

N/A
0 Ratings

Support Rating

6.3

Blackbaud CRM

63%
16 Ratings
10.0

Bloomerang

100%
5 Ratings

Implementation Rating

Blackbaud CRM

N/A
0 Ratings
9.1

Bloomerang

91%
2 Ratings

Likelihood to Recommend

Blackbaud CRM

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
Ashley Milton | TrustRadius Reviewer

Bloomerang

If you are a small organization just getting started, Bloomerang can be a good fit. It is simple and straightforward for development staff who maybe aren’t super savvy with data management or analysis in spreadsheets. In the sales demo they will try to upsell a lot of extras that are ultimately not necessary unless your stuff is very unfamiliar with database software. The base price of the software is something like $300 per year, as long as you mix all of the training and phone support add-ons they initially present you with.
Anonymous | TrustRadius Reviewer

Pros

Blackbaud CRM

  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
Wendy Johnson | TrustRadius Reviewer

Bloomerang

  • Reporting: Once I understood the logic behind Bloomerang's reporting tools, I could not believe I'd ever worked a different way. Some of our funders request very complicated reports and getting the relevant data out of Bloomerang is SO much easier than it was with our previous CRM tools.
  • Website integration: I love the tracking functionality that Bloomerang offers, as well as how easy it is to integrate event ticket, volunteer, and other forms into our existing website.
  • Intuitive design: I've introduced total novices to Bloomerang and been very impressed with how quickly they've been able to figure out all the top level navigation as well as deeper functionality.
Michelle Green Arnson | TrustRadius Reviewer

Cons

Blackbaud CRM

  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
Salvador Orochena | TrustRadius Reviewer

Bloomerang

  • Some of the searches did not bring up the expected results. It would be good to see the logic be a little more "fuzzy".
  • More pre-set reports would be helpful for small organizations who do not understand the logic behind how to get the results they are seeking.
  • An ability to just page through donor records would be nice. Sometimes you just want to browse the data to get inspired.
Patricia (Tricia) Cottrell | TrustRadius Reviewer

Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Bloomerang

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$99 per month

Likelihood to Renew

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

Bloomerang

Bloomerang 9.1
Based on 3 answers
#1 - I am very happy with the product and support so far.
#2 - With significant data migration costs, I wouldn't even consider another option for at least 3 years no matter how much better it might be.
Jeff Mendola | TrustRadius Reviewer

Usability

Blackbaud CRM

No score
No answers yet
No answers on this topic

Bloomerang

Bloomerang 8.4
Based on 4 answers
I have found no difficulty in using any of its features. However, I have been using constituent managementt databases for 10+ years, so I am accustomed to them, and to a great degree, there are a lot of similarities among the various platforms.
Anonymous | TrustRadius Reviewer

Support Rating

Blackbaud CRM

Blackbaud CRM 6.3
Based on 16 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

Bloomerang

Bloomerang 10.0
Based on 5 answers
Any time i had a problem or question it has been easy to find an answer or tutorial. When I cannot find an answer, it is easy to email or live chat with support and they resolve my problems very quickly.
Candi Summers | TrustRadius Reviewer

Alternatives Considered

Blackbaud CRM

Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
Steven Senft | TrustRadius Reviewer

Bloomerang

We left DonorPerfect for Bloomerang. I had come from an organization that used Raisers Edge and there was no way I was going to stay with DP. RE is great for larger organizations with staff dedicated to the database, but we were a much smaller organization and needed to have something we could all use easily. We demoed Salsa and Neon and liked them both, but Bloomerang had better integration features and seemed to be the most user-friendly.
Sara Sedlacek | TrustRadius Reviewer

Return on Investment

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

Bloomerang

  • Because my organization has been using Bloomerang for only one year, we haven't yet studied what impact it has had on our ROI. We have, however, noted that we are able to more efficiently and more rapidly communicate with constituents now than we were able to before we had Bloomerang. We can quickly and efficiently generate acknowledgements and tax receipts - and do so - better than we ever did before.
Sue Trnka | TrustRadius Reviewer

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