Blackbaud CRM vs. DonorPerfect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.5 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
DonorPerfect
Score 7.7 out of 10
N/A
DonorPerfect is a solution in fundraising that helps nonprofits grow. It helps teams manage donations, contacts, receipting, reporting, email, and fundraising initiatives from a single system. Features for organizations of all size include automatic monthly giving, integrated online donation forms, standard and custom reports, Constant Contact email, auction management, and a network of integrated partner solutions.
$99
per month
Pricing
Blackbaud CRMDonorPerfect
Editions & Modules
No answers on this topic
Lite
$99.00
per month
Express
$179.00
per month
Essentials
$299.00
per month
Premier
$499.00
per month
Offerings
Pricing Offerings
Blackbaud CRMDonorPerfect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackbaud CRMDonorPerfect
Considered Both Products
Blackbaud CRM
Chose Blackbaud CRM
It is more difficult to run reports and extract the information you are looking for. They are a very large company who has no concept of customer service.
DonorPerfect
Chose DonorPerfect
We like that DonorPerfect has tried to reach out and listen to its customer's needs. We don't feel that we will get that service anywhere else.
Chose DonorPerfect
I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and …
Chose DonorPerfect
We selected DonorPerfect many years ago as a replacement for BlackBaud. At the time it was more flexible and the cloud-based setup was a big advantage over BlackBaud. We would probably not select DonorPerfect today but would look to other products like Salesforce, CiviCRM, and …
Chose DonorPerfect
For the price and ease of use - DonorPerfect came out on top. I did not select DonorPerfect---the organization I work for has been using it for several years now.
Chose DonorPerfect
DonorPerfect fit with our budget and needs the best out of any other option.
Top Pros
Top Cons
Best Alternatives
Blackbaud CRMDonorPerfect
Small Businesses
Neon CRM
Neon CRM
Score 8.6 out of 10
Neon CRM
Neon CRM
Score 8.6 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 8.9 out of 10
Bloomerang
Bloomerang
Score 8.9 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 3.6 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud CRMDonorPerfect
Likelihood to Recommend
8.7
(30 ratings)
7.0
(94 ratings)
Likelihood to Renew
9.1
(8 ratings)
10.0
(9 ratings)
Usability
-
(0 ratings)
9.1
(11 ratings)
Availability
9.0
(1 ratings)
9.5
(2 ratings)
Performance
-
(0 ratings)
9.5
(2 ratings)
Support Rating
6.9
(7 ratings)
8.0
(32 ratings)
In-Person Training
-
(0 ratings)
7.5
(2 ratings)
Online Training
-
(0 ratings)
9.0
(2 ratings)
Implementation Rating
9.1
(1 ratings)
5.5
(7 ratings)
Configurability
-
(0 ratings)
7.5
(2 ratings)
Ease of integration
-
(0 ratings)
7.5
(2 ratings)
Product Scalability
-
(0 ratings)
7.8
(2 ratings)
Vendor post-sale
-
(0 ratings)
7.2
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.5
(2 ratings)
User Testimonials
Blackbaud CRMDonorPerfect
Likelihood to Recommend
Blackbaud
It is advanced and relatively easy to use. It keeps track of information well and makes it easy for fundraisers to manage their relationships. It may work well for organizations with a lot of alumni (maybe 20-30,000?). Not sure. It may not be best for smaller nonprofits because it is a significant financial investment.
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SofterWare
I love that I can integrate with Donor Search to learn about a person's past giving history to learn more about their interests. DonorPerfect also lets us upload a photo of our donors so we can easily identify them when they visit us or Attend a function. I wish the photo upload offered a larger image and multiple images, some donors send me pics of their visits and pets and it would be great to also store those right in their DP account.
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Pros
Blackbaud
  • It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
  • It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!
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SofterWare
  • DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs.
  • DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report.
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Cons
Blackbaud
  • The marriage of event registration (on-line) and CRM needs some work.
  • Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
  • Tribute giving tracking/reporting is awkward.
  • Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
  • Netcommunity functionality pushing data to CRM is messy and fraught with challenges.
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SofterWare
  • It could provide some of the standard reports fundraisers need as canned reports
  • It could provide optional salutations so you could mail to only one person - not both
  • It could enable us to set up monthly giving categories without using their donation program
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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SofterWare
It is by far the most cost-effective
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Usability
Blackbaud
No answers on this topic
SofterWare
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
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Reliability and Availability
Blackbaud
No answers on this topic
SofterWare
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
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Performance
Blackbaud
No answers on this topic
SofterWare
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
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Support Rating
Blackbaud
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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SofterWare
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
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In-Person Training
Blackbaud
No answers on this topic
SofterWare
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
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Online Training
Blackbaud
No answers on this topic
SofterWare
It was decent.
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Implementation Rating
Blackbaud
It is highly customizable in some respects and not so much in others. Overall, it is great to pilot, review, and continually review the functionality of it
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SofterWare
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
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Alternatives Considered
Blackbaud
In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes.
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SofterWare
I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
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Scalability
Blackbaud
No answers on this topic
SofterWare
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
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Return on Investment
Blackbaud
  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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SofterWare
  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
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