What users are saying about
84 Ratings
149 Ratings
84 Ratings
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Score 7.4 out of 100
149 Ratings
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Score 8 out of 100

Attribute Ratings

  • Blackbaud CRM is rated higher in 1 area: Likelihood to Recommend
  • DonorPerfect is rated higher in 3 areas: Likelihood to Renew, Availability, Support Rating

Likelihood to Recommend

8.2

Blackbaud CRM

82%
26 Ratings
7.2

DonorPerfect

72%
92 Ratings

Likelihood to Renew

6.4

Blackbaud CRM

64%
7 Ratings
10.0

DonorPerfect

100%
9 Ratings

Usability

Blackbaud CRM

N/A
0 Ratings
9.5

DonorPerfect

95%
11 Ratings

Availability

9.0

Blackbaud CRM

90%
2 Ratings
9.5

DonorPerfect

95%
4 Ratings

Performance

Blackbaud CRM

N/A
0 Ratings
9.5

DonorPerfect

95%
4 Ratings

Support Rating

6.3

Blackbaud CRM

63%
16 Ratings
8.7

DonorPerfect

87%
59 Ratings

In-Person Training

Blackbaud CRM

N/A
0 Ratings
7.5

DonorPerfect

75%
2 Ratings

Online Training

Blackbaud CRM

N/A
0 Ratings
9.0

DonorPerfect

90%
2 Ratings

Implementation Rating

Blackbaud CRM

N/A
0 Ratings
7.3

DonorPerfect

73%
11 Ratings

Product Scalability

Blackbaud CRM

N/A
0 Ratings
7.8

DonorPerfect

78%
2 Ratings

Likelihood to Recommend

Blackbaud CRM

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
Ashley Milton | TrustRadius Reviewer

DonorPerfect

DonorPerfect is well suited to any non-profit who needs to keep tract of all of their donors and their donations without spending a fortune on a data management program. It is very user friendly so you don't need a lot of training to be able to use the system. They are also very good at converting your current information into their system without breaking the bank.
Roxanne Jacobs | TrustRadius Reviewer

Pros

Blackbaud CRM

  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
Wendy Johnson | TrustRadius Reviewer

DonorPerfect

  • DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs.
  • DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report.
Amy Slone | TrustRadius Reviewer

Cons

Blackbaud CRM

  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
Salvador Orochena | TrustRadius Reviewer

DonorPerfect

  • We recently started using DP online forms, so I'm fairly new with it. Our one day of giving brought in 500+ gifts and about 40-50% of those downloads created duplicate records. It'd be great if DP had additional options for the data verification so this wouldn't be such an issue.
  • We unfortunately aren't able to use the tribute notification system to the fullest. If user-defined fields could be used within the notification module, it'd be very helpful.
Anonymous | TrustRadius Reviewer

Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Blackbaud CRM Editions & Modules

Additional Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$89 per month

DonorPerfect Editions & Modules

Edition
Lite$89.001
Express$159.001
Essentials$289.001
Premier$479.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

DonorPerfect

DonorPerfect 10.0
Based on 9 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Usability

Blackbaud CRM

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 11 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Reliability and Availability

Blackbaud CRM

Blackbaud CRM 9.0
Based on 2 answers
No answer on this topic is available.

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Performance

Blackbaud CRM

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Support Rating

Blackbaud CRM

Blackbaud CRM 6.3
Based on 16 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

DonorPerfect

DonorPerfect 8.7
Based on 59 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

In-Person Training

Blackbaud CRM

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Online Training

Blackbaud CRM

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.0
Based on 2 answers
It was decent.
Brooke Seigle | TrustRadius Reviewer

Implementation Rating

Blackbaud CRM

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.3
Based on 11 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Alternatives Considered

Blackbaud CRM

Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
Steven Senft | TrustRadius Reviewer

DonorPerfect

I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
Anonymous | TrustRadius Reviewer

Scalability

Blackbaud CRM

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Return on Investment

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

DonorPerfect

  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
Jeremiah Miller | TrustRadius Reviewer

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