Name: CallTools
Price: 99.99 USD
Author: CallTools

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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### Dialing and Call Automation
Users consistently praise CallTools for its efficient dialing and call automation capabilities, highlighting its impact on outbound calling and cold calling campaigns. The platform's multi-line dialing feature, agent dashboard visibility, and ease of use have been commended for enhancing productivity and streamlining the calling process. While some users have noted minor concerns such as occasional phone registration issues and the weight of the system compared to other dialers, the overall sentiment remains positive towards CallTools' dialing and call automation functionalities. Additionally, users appreciate the responsive customer support provided by the team, emphasizing the platform's ability to address queries and provide guidance for optimal usage.

### Customer and Client Service
Users consistently praise CallTools for its exceptional customer service and support. Reviewers highlight the quick response times, friendly interactions, and hands-on assistance provided by the customer service team. The platform's ease of use is further complemented by the availability of comprehensive training materials and access to knowledgeable representatives like Shawnie and Martin. Customers express high satisfaction with the level of support received, emphasizing the value of effective customer service in their overall experience with CallTools.

### VoIP and Telecommunications
Opinions on CallTools' phone functionality and voip capabilities vary among users. While some users appreciate the clarity of cloud calling and the efficiency it brings to their sales processes, others have encountered issues with phone registration and find the system somewhat cumbersome compared to other dialers. Recommendations suggest that CallTools may be a suitable choice for smaller teams looking to quickly implement a voip and CRM solution. Despite some concerns raised, the system has proven to save time and increase productivity for many users, allowing them to reach more potential clients in a well-organized manner.

### Campaign Management
Opinions vary on CallTools' campaign management features. While some users appreciate the clear step-by-step directions for recycling campaigns and the various reporting tools that streamline marketing efforts, others express a desire for more automation in managing appointments within campaigns. The ability to run large-scale campaigns systematically and the exceptional support provided by CallTools staff are highlighted as strengths, yet some users find limitations in the level of detail in reports and the inability to run multiple campaigns simultaneously.

### Sales and Marketing
Users consistently praise CallTools for its impact on streamlining sales processes and enhancing marketing efforts. The platform's ability to save time, increase efficiency, and facilitate collaboration among sales teams has been a recurring theme in user reviews. Additionally, the real-time reporting feature has been highlighted as a valuable tool for staying ahead in marketing strategies. CallTools has proven to be a reliable solution for managing leads, prospects, and sales agents effectively, leading to significant growth and scalability for businesses. Users express satisfaction with the software's ease of use, seamless integration with CRM systems, and the support provided by the sales team.

### Lead Generation and Management
Users consistently praise CallTools for its lead generation and management capabilities. The platform's ability to efficiently handle lead lists, streamline the process of reaching out to prospects, and provide real-time insights into lead status has garnered positive feedback from users. Despite some minor concerns about list recycling and lead uploading processes, the overall consensus is that CallTools excels in helping users generate and manage leads effectively. The platform's features such as Campaign Management, Data Management, and Omni-Channel Communication have been highlighted as key strengths that contribute to successful lead generation campaigns.

### User Experience and Usability
Users consistently praise CallTools for its ease of use and efficient setup process. The feedback highlights the platform's user-friendly interface, making it ideal for beginners and small teams. Additionally, users appreciate the quick access to features like email and SMS functionality, enhancing their overall experience. The positive reviews emphasize the smooth integration with CRM systems and the responsive support team, ensuring a hassle-free experience for long-term clients. CallTools seems to excel in providing a straightforward and efficient user experience, catering to the needs of small to mid-sized teams.

### Training and Support
Users consistently praise CallTools for its exceptional training and support capabilities, highlighting the invaluable assistance provided by their knowledgeable representatives. Reviewers express satisfaction with the thorough training modules and the prompt responsiveness of the support team, particularly mentioning individuals like Shawnie and Chase for their exemplary service. While some users encountered minor issues during the onboarding process, the majority laud CallTools for its comprehensive training resources and dedicated support staff.

Users of CallTools have made several recommendations based on their experiences with the product. The most common recommendations include starting with a demo to fully understand the capabilities of the CallTools platform. They also suggest making calls consistently every day for best results. Another recommendation is to utilize the onboarding training videos provided by CallTools and consider walking through the training process with staff members for better understanding and adoption. Overall, users appreciate the easy setup and use of CallTools, making it a great choice for Telecommunications Companies in need of user-friendly software with excellent reporting capabilities. Additionally, many users praise CallTools for its exceptional connectivity and wide range of useful features.

CallTools Power Contact Center is a cloud-based call center software designed to enhance contact management, streamline calling processes, and increase customer engagement. According to the vendor, this solution is suitable for businesses of all sizes, from small enterprises to large corporations. Various professions and industries, such as call centers, telemarketing firms, financial services, real estate, and collections agencies, can benefit from the features and functionalities of CallTools Power Contact Center.

## Key Features

**Smarter Campaigns**: According to the vendor, CallTools Power Contact Center offers a range of options to effectively manage campaigns, resulting in improved connections with customers and prospects. The software is designed to nurture contacts throughout the entire calling process, and it provides various features that aim to enhance engagement and campaign success rates.

**Simple User Interface**: CallTools provides a user-friendly interface that is easy to navigate, allowing agents to quickly get started without extensive training. The interface is designed to handle all aspects of client interaction efficiently, according to the vendor.

**Web Phone**: The integrated web phone seamlessly connects incoming calls, even during active dialing campaigns, as per the vendor. Agents can handle calls without the need for additional hardware or software, ensuring smooth call handling and a seamless user experience.

**Campaigns**: According to the vendor, agents can join and exit campaigns with a single button, enabling them to start dialing right away and increasing efficiency and productivity. The software streamlines campaign management, allowing for easy control and monitoring.

**Queues**: Incoming call queues allow agents to join and exit quickly, expanding inbound capabilities instantly, as per the vendor. Agents can handle multiple calls simultaneously, improving efficiency and customer service. Queues can be easily managed and customized to suit specific needs.

**Improved Call Management**: The vendor claims that CallTools Power Contact Center offers smarter call management features that keep contacts engaged without intruding. Call reputation monitoring is said to help improve connectivity and answer rates. The cloud-based, hosted solution ensures speed, reliability, and simple setup and maintenance.

**No Manager Seat Cost**: According to the vendor, the cloud-based solution from CallTools eliminates additional fees for manager seats. Managers can monitor the contact center's performance in real-time without incurring extra costs. The platform provides speed, reliability, and affordability for managing the contact center.

**No Long Distance Fees**: CallTools Power Contact Center eliminates long-distance fees, allowing for cost-effective communication, according to the vendor. Agents can make calls without worrying about additional charges, and the platform offers unlimited minutes, reducing costs for long-distance calling.

**Cloud-Based Software**: CallTools is a cloud-based solution that offers flexibility and accessibility from anywhere, according to the vendor. Agents can stay connected and productive without being tied to a specific location. The platform provides speed, reliability, and simple setup and maintenance.

**Third-Party Integrations**: According to the vendor, CallTools integrates seamlessly with industry-leading third-party applications and software, providing flexibility to connect with other tools and systems. These integrations aim to enhance functionality and streamline workflows.

Easy Navigation and Setup: Users have consistently found the CallTools platform easy to navigate and set up according to their preferences. Multiple reviewers have praised the intuitive user interface, which allows for efficient task performance. This positive user experience with navigation and setup contributes to a smooth onboarding process.

Excellent Customer Support: The customer support provided by CallTools has been highly praised by users. Reviewers describe it as excellent, friendly, and helpful. Many users appreciate the patience and helpfulness of the customer support representatives who go above and beyond to solve their issues. The exceptional staff at CallTools is credited with providing timely assistance and personalized handling of user concerns.

Comprehensive Training: Users have expressed satisfaction with the comprehensive training provided by CallTools. The training not only focuses on using the software but also addresses ongoing issues that may arise during usage. This extensive training program ensures that users are equipped with the necessary knowledge to effectively utilize all aspects of CallTools' features and functionalities.


User-Friendly Interface: Some users have found the interface of CallTools to be less than user-friendly, especially for beginners. They have expressed difficulties in navigating through the software and getting accustomed to its features.

Lag Time on Live Calls: There have been complaints regarding the lag time experienced when listening in on live calls. Users have mentioned delays in hearing conversations, which can be frustrating and impact their ability to effectively monitor calls.

Text Messaging Feature Usability: Users have expressed that the text messaging feature in CallTools could be easier to use. They have encountered challenges with sending and managing text messages within the system, indicating a need for improvements in this area.

Basic

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

CX Cloud Essentials

CX Cloud Digital Essentials

CX Cloud Elevate

CX Cloud Elite

Talkdesk

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

CallTools

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

CallTools

Overview

What is CallTools?