Zoom Phone System - Not as advertised
Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP …
Zoom
Top Rated
Zoom
Top Rated
Zoom
Starting at $5 per month per license
View PricingOverview
What is Zoom?
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
Read moreRecent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Best Software
2022
Best Software
2022
Best Software
2022
Best Software
2022
Most Loved
2022
Best of
2022
Best of
2022
Best of
2022
Popular Features
View all 25 features- Desktop sharing (690)8.888%
- High quality video (699)8.484%
- High quality audio (697)8.484%
- Meeting initiation (678)8.383%
Reviewer Pros & Cons
View all pros & cons
Malay Kumar
Engineer- Presales
Corporate Infotech Private Limited (Information Technology & Services, 1001-5000 employees)Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
View all pricingAdd-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Zoom: More than Meetings
01:01
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom?
Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.
-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Video
Zoom: More than Meetings
Zoom Integrations
- Slack
- Salesforce.com
- Adobe Marketo Engage
- Google Drive
- Box
- Dropbox
- Pardot
- Zapier
- Skype for Business, now part of Microsoft Teams
- Google Calendar
- Microsoft One Drive
- Microsoft Outlook
- Google Chrome
- Mozilla Firefox
- LTI Canvas
- LTI Blackboard
- LTI Moodle
- LTI Desire2Learn
- Kubi
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Frequently Asked Questions
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
Reviewers rate Desktop sharing highest, with a score of 8.8.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(4996)
Attribute Ratings
Reviews
(1-25 of 719)- Popular Filters
Companies can't remove reviews or game the system. Here's why
January 20, 2023
Zoom Phone System - Not as advertised
Score 1 out of 10
Vetted Review
Verified User
Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as VoIP.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.
- Selling a Phone System
- Mediocre Setup portal
- Easy add-on tool
- recording of call cost money
- Need to purchase one number per user, which cost money, if not they cannot call out
- Lack of compatibility with Voip phones
December 29, 2022
Zoom Meeting License - Review
Score 9 out of 10
Vetted Review
Verified User
We used it for meeting with clients and employees at remote locations with having minimal internet speed
- Basically it runs on very slow internet bandwidth
- User Interface is very much understandable and familiar
- Joining the meeting is very easy as compared to other Cloud VC apps.
- Zoom Should introduce HD Video conferencing resolution i.e. 1080P so that we can use [it] in a more productive way.
- It should have [the] in-app feature of connecting with endpoint VC device without having the need of CRC license.
- Licensing criteria in zoom should be simple, as there are plenty of options available on its website and generally people get confused in what to choose,
December 19, 2022
ZOOM - a good alternative to Google Meet
Score 8 out of 10
Vetted Review
Verified User
We are using Zoom in our organization to organize and connect during bigger events including external parties. The problem that Zoom is addressing was the limitation that other similar solutions presented, i.e. Google Meet requires any sort of Gmail account to log in to the system, while MS Teams requires installing heavy software that does not always run smooth on Mac ecosystem.
- Video calls for bigger groups including external parties
- Long video calls - the tool is not heave when it comes to system requirements
- Zoom does a good job in filtering background noises and highlighting the current speaker
- Light web-based solution would be appreciated
- There are some concerns about the privacy issues (maybe rumors but can be discouraging)
December 13, 2022
Genuine Review from a Common User
Score 8 out of 10
Vetted Review
Verified User
We use Zoom for our day to day activities like conduct daily meetings with internal team, and when there is an Incident of Request tickets from users, we will connect them via zoom and request them to share their screen fix the issue or analyse the problems on their Servers/Computer or Devices.
- Screen sharing option is more helpful to take remote session of our customer Computers
- Zoom chat also a great option, when in a meeting, is it easy to share passwords or solution for the issue with Customer
- And it is easy to add any new person as meeting participant
- Overall UI looks very minimal, expecting Zoom home page to be more interactive and appealing
- Chat window needs more improvement - personal view
- When an user sharing their screen during the meeting, screen goes fullscreen by auto, thats weird when we are in different screen.
December 08, 2022
Zoom
Score 8 out of 10
Vetted Review
Verified User
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
- Good quality AV
- Easy to use
- Stable platform
- Nice additional features.
- added adjustments for audio and video
December 07, 2022
Connectivity at It's Finest
Score 10 out of 10
Vetted Review
Verified User
Zoom is used on a daily basis, and is what lets us stay connected in a hybrid environment, letting us keep working from different locations and still being as productive as if we all are together. We use it for day-to-day meetings, also is great for a larger group of people allowing the owner of the meeting to control the participation and interactions.
- Video
- Screen drawing
- Managing multitudes
- Connectivity performance
- Driving mode
- Chat feature
- Stability for phone app
- Apple Pen precision
December 07, 2022
Zoom provides great bandwidth on calls.
We use Zoom for our large company meetings, and I like that it's extremely simple, it gives the presenters the option to immediately mute its audience (with other products, we'd have people interrupting all the time), but I like that Zoom provides crisp and clear sound and picture as well as providing me with the options to interact during the meeting such as chat and background filters.
- Mute audience.
- Simple to use.
- Provides options for communication.
- More background filter options.
December 02, 2022
Quick review for Zoom -
Score 7 out of 10
Vetted Review
Verified User
Super easy way to meet with collages. Also very useful tool to participate into training sessions. Avoiding to spend thousand of dollars in tools like MS Teams or others, you can take the amazing advantages of a very useful tool, no matter if you have a smartphone, tablet or PC, you can take advantage of an amazing tool
- Video Quality
- Sound Quality
- Call options
- Security
- Multi platform
- File sharing
- Meeting schedule options
- Integration with mail cients
November 29, 2022
A must-have tool for video and web conferencing
Score 9 out of 10
Vetted Review
Verified User
I swapped from Whereby to Zoom to teach my private students online. Zoom has been very efficient in terms of ease of use, user-friendliness, conference initiation and invitation, screen sharing, video audio quality, live chat, and privacy features (virtual background image). It is very easy to navigate through the different sharing options (basic, advanced, and files), and I do love the iPad screen sharing through "screen mirroring".
- screen sharing
- iPad screen mirroring
- invitation of guests
- Calendar integration
- I don't see any room for improvement. Zoom is great
November 24, 2022
Zoom is still the best
Score 10 out of 10
Vetted Review
Verified User
Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way for employees across the nation to connect, then in 2020, it became a necessity. From who we serve to who we work with---everything was on the Zoom platform. The major business problems that were being addressed by Zoom were plain and simple---needing to connect and meet together.
- Sharing Screen and audio.
- Breakout rooms.
- Recording option.
- Emoji responses are limited.
- Dial in is not always consistent.
- Green screen for background is not always accurate.
November 23, 2022
There is no place far, there is ZOOM.
Score 8 out of 10
Vetted Review
Verified User
Programı daha çok yurtdışındaki müşterilerimizle buluştuğumda kullanıyorum, belge paylaşmak çok kolay, iletişim de çok kolay. Pandemi dönemi işimizi çok kolaylaştırdı. Hatta şu anki işyerim ile ilk görüşmem Zoom üzerinden oldu.
- Easy to use app
- Zoom has a good option for recording video
- Sharing documents
- Conference call: Easy to add people and forward the invite
- It would be good if we could upload a dictionary of common specialist words
- Expensive when adding on items in addition to basic plan
November 21, 2022
Drive the Communication in a Zooming way with Zoom
Score 10 out of 10
Vetted Review
Verified User
We have been using for around 8 years now. We have evaluated and worked upon other platforms also, but Zoom has been the simplest of all. The beauty of this is it can be used with any of the device so supports BYOD (Bring You Own Device) and as it consumes low bandwidth it becomes easier to use it even on the mobile bandwidth too.
- One to One Meeting
- Webinars
- Breakout Rooms
- Presentations and Sharing
- Artifical Intelligence can be integrated
- Enhanced Security
November 14, 2022
A good product for large-list meetings on a company level.
We use Zoom for long-list meetings that involve more than 200 people on the same call. The product lets us solve the need of organizing such big meetings in a proper way. The integration with Google Calendar lets us inform all of the attendees properly.
- The integration with Google Calendar works seamless
- The recordings feature works super well for user interviews
- The possibility to invite large list of attendees its super convenient
- The fact that your logged in information has the tendency to be erased makes it annoying every time you open the app.
- Since we dont use workplace in my company, we are missing of the benefits of the integrations it provides
Score 9 out of 10
Vetted Review
Verified User
Zoom is widely used by almost all office employees of our organization for online meeting sessions. It has effectively improved our communication. Being available physically for a meeting is no more a matter of concern. It helped a lot during pandemic to continue meeting for keep working smoothly and aligned without bypassing the health parameters. It makes audio-visual communication smooth for uninterrupted meeting sessions.
- availability on desktop, laptop and mobile devices
- fastened mutual communication
- easy to use
- many useful addons are very expensive
- limitations of free-plan can be relaxed
October 27, 2022
Zoom experience is good experience
Score 8 out of 10
Vetted Review
Verified User
We in UAE were fully face to face organization where showing physical presence was of essence, however since Covid hit this changed drastically and we had to look for options for remote meet-ups. So we looked for multiple solutions and found Zoom most convenient to use. It was easy for the tech savvy people and for our clients as well who have no past experience working on such links to meet people.
The Video/Audio Quality was very nice and it never disappointed. So easy adaptability of Zoom gave us that confidence to carry on our work without any delays.
The Video/Audio Quality was very nice and it never disappointed. So easy adaptability of Zoom gave us that confidence to carry on our work without any delays.
- Audio/Video Calling
- Meeting Schedules
- Webinars
- Content sharing
- Easy Integrations with Email servers
- Calendar Invites
October 26, 2022
The best Online Meeting Provider.
Score 7 out of 10
Vetted Review
Verified User
Mostly used in leadership meeting sessions and one on one meetings. The biggest problem I experienced was the volume of people on meeting calls would cause a lag or delay in the call. This was not every time but mostly in all team meetings, which were once a month for the past year.
- User Friendly for any user.
- Good Video quality on calls.
- Good tech support.
- Mobile App needs upgrading.
- Fonts should be a little bigger.
- Need better options for iOS devices.
October 03, 2022
Zooming through Meetings and Webinars with Ease
Score 10 out of 10
Vetted Review
Verified User
Across the Highmark Health enterprise there are numerous use cases for which Zoom meets the needs of the users. Day-to-day meetings between clinicians, administration, and business office employees are the most common. Zoom also meets a subsection of the telemedicine/telehealth needs for the clinicians. Board Meetings include a hybrid option via Zoom. Enterprise All-Leader and All-Team-Member meetings are accomplished via Zoom Webinar. Zoom Rooms enabled a very specific use case for the Tumor Board Meetings at the flagship hospital for our Cancer Institute. We have found that Zoom is a tool that users tend to learn quickly and move to self-sufficiency in a relatively short period of time.
- Easy to join meetings.
- Integrated solution for standards-based room systems (with additional subscription).
- Toll number dial-in available with all paid plans (a plus over some other platforms).
- Some of the security controls that are available in software program flags would be more conveniently controlled from the admin portal.
September 26, 2022
Zoom is a very secure software
Score 10 out of 10
Vetted Review
Verified User
I use Zoom for communication between company employees. I like being able to share documents and being able to make presentations through Zoom. This greatly optimizes my working time and is extremely safe. Zoom has been the platform that has revolutionized business and individual meetings, especially after the COVID-19 pandemic. Using Zoom as a host or guest has allowed me to reduce costs in many ways and be able to make specific agreements that would not have been possible otherwise.
- Communication
- Safety
- Ease
- I wish there was an easier editing feature when you need to trim down an audio or video file when you have something recorded to the cloud.
- Zoom is not the cheapest option
September 11, 2022
Zoom is a great web conferencing solution. Easy, reliable, and excellent audio/video quality.
My team at work telecommutes about 40% of the time, with some of us in the office and others working from home on any given day. We use Zoom as a web conferencing and teleconferencing tool for our daily standup meetings and for ad-hoc collaboration. It enables us to communicate and collaborate with each other regardless of where we're physically located.
- It's reliable and provides good quality audio and video conferencing. We've had issues with other web conferencing solutions, but not with Zoom.
- It's easy to use. Creating a meeting, joining a meeting, and using the tool are all intuitive and don't require training.
- I don't have any complaints with it so far and can't think of anything I would like to change.
September 07, 2022
POOR USER EXPERIENCE - Ads can't be turned off
Score 1 out of 10
Vetted Review
Verified User
I have been using Zoom for several years now and it is a great meeting platform for me and my sales and customer success teams. Recently I've started to see pop-up ads to refer a friend when I close a meeting on the Client app on my Mac. There is also a static banner app on the client asking for referrals. Zoom made this choice back in Nov 2021 for the web-based version, and their FAQs say that Paid Users wouldn't see ads. Obviously, their investors have pushed them to move ads to the client side and to paid users. <br><br>Dear Zoom, I do not wish to be a member of your sales or marketing teams. One extra click at the end of each meeting to dismiss the pop-up takes time, and I don't have time for that. <br><br>Chatting with your support they indicate that this is the default setting now and that it can't be changed. This needs to change.
September 06, 2022
I'm Not Happy with Zoom
Score 1 out of 10
Vetted Review
Verified User
I believe their invoicing department is an absolute horror. I regret my purchasing decision. I have been a very happy paying customer of Zoom for almost three years. The connectivity and quality of web calls is unmatched in the industry. However, their invoicing is a disaster I believe! We upgraded our existing account to use also Zooms' Webinar module on August 19. On that day, a pro-rated amount for the first five days of usage was charged (whatever the logic is there). Then, on August 23, the charge failed for some reason. One day later, the full amount ($85) for the first month got charged from the card. This was confirmed by the bank. However, Zoom did not recognize that the funds were received and sent me email reminders that we should pay. We had to reach out to their chat agents three times and threaten to cancel the account before they eventually escalated it to the next team level I found. This was on August 29. On August 30, they charge the credit card with $85 again, so we paid now two times (!), and they even sent a thank you email confirming the payment - yet, their invoicing department is still claiming they never received neither of the first nor the second payment I've found. Long story short, from my point of view I do not trust this company anymore and we are looking for alternatives.
- Quality of voice
- Screen sharing
- invoicing / billing
September 01, 2022
Great software at a good price.
Score 9 out of 10
Vetted Review
Verified User
1. It is a very easy to use interface and UI is supportive and responsive.
2. We use Zoom for our customers to provide best solutions, we hosted Zoom meetings and on final date and time appellant join and provide their submissions.
3. Zoom meetings help us to properly understand the problems of appellant. Customer will show us though screen sharing feature which is very nice indeed.
4. It is almost available on every platform like, android, windows, iOS etc...
2. We use Zoom for our customers to provide best solutions, we hosted Zoom meetings and on final date and time appellant join and provide their submissions.
3. Zoom meetings help us to properly understand the problems of appellant. Customer will show us though screen sharing feature which is very nice indeed.
4. It is almost available on every platform like, android, windows, iOS etc...
- Screen sharing in real time
- file sharing feature
- VIOP calls supported
- User interface could be better on browsers.
- Sometime it got error message while host meetings
Score 9 out of 10
Vetted Review
Verified User
Amazing software which connects more people as a group and is easily able to speak with others. zoom is so simple to use, the interface is pretty user-friendly, and it just works. Even on internet connections that are not the best, the connection stays pretty stable. I do love the video touch-up feature as well. The ability to seamlessly switch between phone and desktop for the same user is really next level as well.
- Meeting
- Video conferencing
- Audio conferencing
- Group call
- Shared screen
- Activated notifications
- Doesn't provide free unlimited meeting
I use it weekly to do training for two different groups. I help indie musicians grow their businesses by becoming better performers and booking gigs! I use it for trainings that are live with people. I also download the meetings for replays and I use it to record trainings that I upload elsewhere. It's a fabulous too for demonstrating different social media as well. I also have learned some of the new features where I can demonstrate from my smartphone and that makes it a wonderful tool to show others in their own business.
- They let you have many users on at the same time.
- You can share your screen with everyone.
- You can record what you are doing.
- You can utilize your smartphone for sharing through Zoom as well in Shared screen mode.
- Zoom's sound has improved but still is hard to hear different instrument timbres.
- When people are not wearing headphones, it's hard to hear them or you get feedback.
- It would be great to have the webinar feature at a lower price. It seems high.
July 07, 2022
A brilliant video conferencing app
Score 10 out of 10
Vetted Review
Verified User
Zoom is a terrific video conferencing software. We have been using it ever since the pandemic set in to connect with our clients from remote locations. It is very popular and every one is aware of it so there is no learning curve and the easy to use UI makes it quite hassle free to use.
- Host Controls
- Video Quality
- Screen Sharing
- Security
- Audio quality
- Consumption of internet bandwidth