Zoom Reviews

Zoom is used by our sales, marketing, customer success, and product teams. Obviously for sales calls, demos, and internal conferencing some solution is needed within any org, and Zoom is the best product we've tried in its category. Simple to use, very reliable, doesn't cut out or buffer, and no one has issues using the product on the receiving end of an invite. All complaints are minor usability issues and not core product problems.

Do not use.

Zoom is globally by our entire organization. It allows are users to easily collaborate internally and with external customers. Uses cases include:

• 1:1 meetings
• Departmental all-hands
• Town Halls
• Sales enablement training/webinars
• Customer enablement trainings/webinars
• Customer Support enablement meetings

We recently started deploying Zoom Rooms. Feedback has been positive with biggest comment of, "it just works."

Zoom was purchased with the intent of using it across the whole organization. Our company has around 150,000 employees spread across the globe, and while we don't have a Pro license for every one of those users, we have a large number of employees using Zoom. Zoom has actually helped us push our company into an era that uses tech for collaborating and cut down significantly on travel costs, as well as having helped reduce our carbon footprint.

We use Zoom Rooms paired with the Avocor system technology. While not a true Zoom Room, it has the functionality to open one within it. We haven't had a great experience in this area, as the Avocor system tends to sign the room out of its exchange address, and then the room is defined as an "Unassigned Room" which really complicates the sign-in process. However, once signed in, the Zoom Room works flawlessly and is a wonderful experience.

Zoom has been deployed company-wide for Western Union. We have several hundred conference rooms globally that are currently using Zoom Rooms. These rooms vary in size from small huddle rooms to large combining spaces. In addition, all employees have the Zoom app on their laptop and can join meetings that way. We also use the webinar feature very often for large training sessions. Zoom provides the company with an easy to use and simple video conferencing solution that makes collaboration accessible to all users.

Zoom Rooms makes it easy for users of all technical skill levels to easily join a meeting without audio and visual issues.

We use Zoom at our organization to keep our team connected, as we are scattered all around the country. Team meetings, all-staff meetings, meetings with our comrades in the movement are all now handed through Zoom. Previously, we had one "gatekeeper" at our organization who would schedule all our virtual meetings and have to be on-hand to provide constant tech support to get each person into a meeting and troubleshoot during the first part of each call - which was inefficient.

Once we fully adopted Zoom for Business and signed up each staffer to have their own license, everyone had the power to schedule and manage their own calls and become connected instantly as needed. Staff capacity was increased when we no longer needed someone to dedicate their time to making sure people were connected. Zoom is practically effortless. We noticed in the first 3 months of use of Zoom that our admin teams' support tickets were reduced by 40% because so many of those tickets had been related to meetings and meeting support. We love Zoom and have never looked back!

We are currently implementing Zoom as our division-wide communication platform. Zoom is going to replace our archaic phone system, our outdated conference rooms, and provide efficiency through better helpdesk service.

Luckily, my manager has experience with Zoom Rooms and was able to show me the ropes. Zoom Rooms are incredibly versatile. What I really believe makes these rooms better than the older technology is simple: Customization. It's not just a blank screen, you can put slideshows on so that when clients walk by they are given a feeling of professionalism from your organization. Videos can be set to start when before the meeting to clear white noise and to build up to the meeting or event. I also believe that signage can be integrated into Zoom to show when meetings are and who has the meeting scheduled to prevent confusion and, "Oh, I didn't know you had this room reserved." scenarios.

Our entire organization uses Zoom to meet both internally and externally with clients or other peers. It's been ideal for us due to its ability to also allow for calling in for anyone who is not near a computer. Since we also organize webinars and occasionally need to go live on Facebook, having the webinars add-on, rather than using an entirely separate platform, is convenient.

We currently don't use Zoom Rooms.

Zoom is used for one-to-one or group meetings between our team who work remotely. It is also used to speak with relevant stakeholders, buyers, suppliers, and people who support our work. Apps like WhatsApp are also used, however, we find that the quality of the call and video can be better.

Zoom is ubiquitously used in our organization by every department for various purposes. I am a customer success manager, so I usually use it for two main purposes-i) Whenever I want to cross-sell or upsell, I use Zoom to give demos of new products that our existing customers might find interesting and pay us more for it, in addition to the existing services of ours that they are already using. ii) I use Zoom to have general sync-ups with my clients whom I am servicing. I also use it to discuss existing projects or issues with teams that are located in different states within India. It solves the problem of communicating with clients with whom a face to face meeting is not possible. Zoom is, of course, a well-known name in the industry, and thus, people are comfortable with having video calls using it.

Not yet, but some of our staff have and have found them to be useful.

At Northern Arizona Healthcare, we use Zoom daily for business and telehealth meetings. We also use Zoom for our Continuing Medical Education lectures. 5 years ago, we relied heavily on our Polycom video conference systems for site to site meetings. They worked great as long as you could make it to one of the specific locations in which the meeting was being held. For those that couldn't be present in person, they had to call in on the phone. Participating by phone was a less than optimal meeting experience, not only for the remote participants but also for the folks who were trying to understand said remote participants. In working to solve this problem, we came across Zoom at the InfoComm Convention in Las Vegas in 2014. Zoom provided an easy way for us to continue using our Polycom equipment and allow those remote participants to join from their own device as a full video participant. Not only that, we were able to replace WebEx with Zoom and we got a lot more bang for our buck.

We do not use Zoom rooms.

Faculty are using it for classes and meetings; staff are using it for meetings to bring people in remotely and to record; students use it in classes and for group projects.

We recently began transitioning from Google Meet to Zoom Videoconferencing and Zoom Rooms company-wide. We were happy with Google Meet for a long time, until we started running into problems:

1. Google Meet imposes a limit of 25 participants per video call and we started hitting it as the company grew
2. Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen

We started looking for a more robust solution and Zoom was at the top of the list because of its reputation in the industry. We still use Google Meet and Slack calls for one-on-one meetings, but now almost exclusively use Zoom for group meetings.

We're only beginning to adopt Zoom Rooms. Overall it's fairly robust and we're pleased with how well the product handles multiple participants, as well as support for various hardware (no hardware vendor lock-in), but we occasionally experience issues with hardware being disconnected/iPad rebooting to install updates. Must be part of the learning curve though. We will likely upgrade our meeting hardware in the near future which will eliminate some of these pains.

We currently are deploying Zoom as our overall meeting software solution and a replacement for our complicated Polycom, GoToMeeting, Webex, Skype, and Vidyo mix of meeting solutions. We are also exploring the possibility of using Zoom Phones to replace our old Cisco lines. As time progresses we will be building more collaborative spaces, but for now we only deploy standard Zoom Rooms.

We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be resolved with training, but the concept of Zoom Rooms is so new to our employees that they are having difficulties understanding how and when to use Zoom Rooms.

Zoom allows our geographically-dispersed workforce to meet virtually in real-time. Also, record meetings for those who are not able to attend is useful.

Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.

It's being used by the whole organization. 3 different departments use it individually for work:
- Customer success for onboarding/check-in calls
- Customer support for troubleshooting calls
- Sales for demos and enablement calls
- Product for user research calls
However, the entire company has accounts as we use it for any and all conferencing. We also use Zoom Rooms!

Love it!

We are using Zoom primarily for meetings and lecture capture. The School of Pharmacy has two campuses--one in Oxford and the Medical Center in Jackson. Zoom is building a bridge to overcome our distance issues. We have faculty who can remotely join class sessions on either campus, reducing our cost for travel and lodging. We have students who can remotely join courses when issues prohibit them from being in the classroom. We have visiting contributors from other universities, industries, and medical centers who share their expertise. We meet with collaborative Faculty Learning Communities using Zoom. We connect with students to support academic growth through tutoring sessions live, remote access, and on-demand. We literally use Zoom for all Committee Meetings, Search Committee interviews, and training and development sessions. Zoom is everywhere in our organization.

We wanted to set up our classrooms as Zoom Rooms but ran into difficulty because we would have so much variety of content sharing. It was disappointing that we couldn't make it work. (yet)

Zoom is being resold and used at my company. Zoom is the answer to driving efficiency and making the most out of virtual meetings. The collaboration tools are essential and help employees across the country work as if they were at the same desk.

Right now we're using it across the entire organization, for meeting remotely, and even for sharing on all of our Zoom Rooms. We no longer use HDMI cables within our rooms, we simply use screen share.

It helps people find rooms quickly, to see whether or not they're available. It helps people be more productive and waste no time trying to find a room.

Zoom is the best video calling software which combines the sharing of content for personal as well as business meetings. Zoom software can be used worldwide with ease of access . It is easy to understand and can be used with already linked Google account. The interface of zoom is unbeatable with Hd video as well as audio calling feature.

At CZI, it is being used across the entire organization. It is the highest used platform as it solves one of our most crucial missions, which is to connect users so that they can collaborate in solving some of society’s most complex issues in the areas of medicine, education, and justice reform.

Seamless and simple. Can’t speak enough of the high quality calling that Zoom Rooms provides, the ease of use and the ease of implementation. As the AV builds program manager at my organization, I am so happy to work with a product that is almost as simple as plug and play.

We are an educational institution. We use Zoom for meetings and online teaching options. We have also used Zoom for interviewing prospective employees.

I love that you can automatically start Zoom Room meetings when you put them in the calendar.

It is being used throughout the entire organization for meetings. It has been used for users who cannot attend a large meeting or conference, but also for one-on-one meetings when two people cannot be at the same campus. This helps to cut down on travel times for many employees, as it's not always possible to be a several campuses to attend meetings in one day.

This software is a great and popular choice for web Conferencing. It comes with a user-friendly interface that helps in collaboration and maintaining an effective business relationship.

Zoom is very unique, with all the intuitive features present, even in the free edition. The platform is very straightforward and simple to understand for company meetings and video conferencing.
Important feature updates are easily available on Zoom.
Zoom is very useful, and the most widely software used until now for webinars and conferencing.