Frustrated with Zoom
I feel that the customer service is very bad. I received a special offer with a discount for two months for 500 attendees, and when I …
Starting at $5 per month per license
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What is Zoom?
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (699)8.484%
- Meeting initiation (687)8.181%
- High quality audio (705)7.979%
- High quality video (707)7.979%
Reviewer Pros & Cons
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Video Reviews
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Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
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Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom?
Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.
-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Video
Zoom: More than Meetings
Zoom Integrations
- Slack
- Salesforce Sales Cloud
- Adobe Marketo Engage
- Google Drive
- Box
- Dropbox
- Salesforce Marketing Cloud
- Zapier
- Skype for Business, now part of Microsoft Teams
- Google Calendar
- Google Chrome
- Mozilla Firefox
- Microsoft One Drive
- Microsoft Outlook
- LTI Canvas
- LTI Blackboard
- LTI Moodle
- LTI Desire2Learn
- Kubi
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Frequently Asked Questions
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
Reviewers rate Desktop sharing highest, with a score of 8.4.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Reviews
(1-25 of 729)Companies can't remove reviews or game the system. Here's why
February 08, 2024
Frustrated with Zoom
Score 1 out of 10
Vetted Review
Verified User
I feel that the customer service is very bad. I received a special offer with a discount for two months for 500 attendees, and when I accepted it, they signed me up for a year subscription. In my experience, when I tried to cancel it, the app refused and got me a message saying it could not be canceled till the end of the year. I contacted customer service, and after many messages, I believe they closed the case without doing anything. I am angry with what I believe is a fraud-like act.
January 19, 2024
Zoom Review
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom client constantly crashes, I feel Zoom tech support is inept [...], and the pricing is not worth the deliverables. Our organization will be switching to Teams. I believe you don't waste your company's money on Zoom or your time with Zoom support. I feel that all they do is regurgitate stuff from their community and knowledge base; they don't know anything. I feel that Zoom is a terrible application.
December 29, 2023
Zoom Review
Zoom is very easy to use and saves our team many hours of driving back and forth for in person meetings. The Zoom platform is very easy to use, allows for screen sharing, white board, etc. The mobile app also allows you to take or conduct calls from anywhere as well.
- the app
- screen sharing
- slide shows
- None
December 24, 2023
Zoom- Best Online Platform for Interactions
Score 8 out of 10
Vetted Review
Verified User
Zoom video is suitable for [coordinating] with teams and colleagues in this pandemic situation for doing work from home. Rather than on-desk meetings in [a] conference room, Zoom provides [a] platform for meeting online without coming [into] physical [contact] with other members. It gives [the] same feeling [as] working in [an] organization with its features.
- Presentation mode
- Meetings
- Zoom call
- Quality of call when [number] of participants are more than 15+
- Feature of notes for all members
- Background noise filtration
Score 1 out of 10
Vetted Review
Verified User
We use Zoom primarily for online meetings with large audiences. Sometimes, I use it to speak to one of our vendors as that's their tool of choice.
December 12, 2023
Zoom met our needs during difficult times.
Score 6 out of 10
Vetted Review
Verified User
Our first exposure to zoom was during the lockdowns. We did what we could remotely and did a lot of screen meetings. As good as it is it is not a permanent substituete for face to face interatction. Zoom was easy to set up and use. We would typically have 5-7 remote logins and found it worked as well as we expected. Zoom was not a low dollar solution, We eventually went to Microsoft 365 which allowed Teams as a remote meeting application. There was no sense in our usin g both applications so we eventually went exclusively with Teams.
- Simplicity in administering meetings
- Stable platform whether using it on a PC or ipad or phone
- The ability to save meeting formats was helpful, We didnt have to re-do everything each time
- For me the sharing of a desktop for instructional purposes was more difficult than I expected.
- Zoom is not the low dollar application. They need to rethink their pricing sructure.
December 11, 2023
Zoom
Score 9 out of 10
Vetted Review
Verified User
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
- Good quality AV
- Easy to use
- Stable platform
- Nice additional features.
- added adjustments for audio and video
December 06, 2023
Zoom vs Other Meeting Apps
Zoom is used for our staff (social workers, finance, hr, etc) to facilitate meetings and trainings.
- Screen Sharing - Portion of the screen
- Universal accessibility
- Ease of use and not being complicated
- Setup
- Integrating into 365 better
- Documentation
December 06, 2023
Zoom for Events
Score 9 out of 10
Vetted Review
Verified User
We used to use Zoom all the time - with the start of the pandemic it came in very handy. I worked events and with the pandemic and the resulting limit on events we began to use Zoom and continued to use Zoom post pandemic so to be able to still carry out our events but not in person and on a more efficient and economical level. Zoom allowed us to continue to engage our donors and friends with events despite the changing environment.
- Zoom rooms are particularly helpful especially in breakouts and allowing event attendees to get to know one another
- Zoom is easy to use when I need to record an event or presentation so that I can share and engage with donor and friends who cannot attend
- Presenting via zoom is easy to use for myself and for guest speakers even those who are not as tech savvy
- While I like the zoom rooms sometimes there have been delays in starting them leading to confusion with attendees - this may be a connection issue rather than a product issue but wanted to mention it
- Zoom does tend to get more glitchy then other platforms I have used - especially when presenting my screen or sharing a video. Not sure why.
November 06, 2023
Zoom for Students, Employees, and All
Score 8 out of 10
Vetted Review
Verified User
I used Zoom as the main video conference tool during my time at University for class work and in extracurricular club collaboration. Especially in the height of Covid-19, Zoom was the platform I spent the majority of my working day on. We used Zoom for serious collaboration as well as for networking or team bonding activities that allow individuals to get to know each other further.
- Team rooms
- Screen sharing
- Fun backgrounds
- Access needs to be granted each time for non-meeting owners
- Need to wait 10 min between creating new Zoom call links in the free version
September 28, 2023
Nothing better than having full, flexible and creative control over meeting rooms and digital signage!
Score 10 out of 10
Vetted Review
Verified User
Everything from Zoom Rooms, meetings, whiteboarding and even digital signage. Having full flexibility on what and how we can deploy meeting rooms is tremendously liberating, and provides an exceptional user experience.
- Exceptional customer service, account managers and ticket escalation.
- Flexible, evolving and simple Zoom Room deployment experience.
- Easy and effective digital signage solutions.
- A constant effort to improve and integrate new features into their Zoom clients.
- Digital Signage: Currently, one install = one signage. Bring on multiple screens and streams from a single host!
- Zoom Rooms: Your website and documentation only indicate the system/hardware requirements for Intel-based machines. Why doesn't AMD get any love?
- Zoom Rooms: The list of compatible/approved HDMI capture devices is out of date; at least 1/3 are discontinued, and there aren't any cost-neutral alternatives on that list when compared to the previous Logitech Capture and Magewell devices.
September 26, 2023
Amazing Zoom Experience for Video Conferencing and Meetings
I used Zoom for online B2B Sales calls. Previously i was using Skype and local dialers to reach out clients. During COVID -19 moving from phone call to Zoom meetings totally changed my experienced. In my opinion, it is user friendly and increased my conversion rate. I also used it for internal team meetings and was a great experience so far. Managing virtual team, chat rooms, screen sharing and easily joinable from browser with a single link made it a favorite platform.
- User Friendly
- Screen sharing
- Free video Recording
- Calendar invites and follow-ups
- It is difficult to use Zoom for low band width connection.
- One hour bracket for free user should be increased
- Mobile browser view is difficult to join
September 25, 2023
One interface product that has all features needed
Score 10 out of 10
Vetted Review
Verified User
Zoom replaced multiple applications to focus on one interface. We now use Zoom for chat, meetings, phone, and whiteboard. We are also currently in the process of rolling out Zoom calendar and mail within the Zoom app along with cloud sharing files.
- multiple communication features within one app
- provides leadership with data and analytics for their team
- works well with after-hours call queues
- Chat notifications can easily be missed because alerts and notifications do not always appear
September 15, 2023
Zoom in the Legal Vertical
Score 9 out of 10
Vetted Review
Verified User
we moved our entire firm to Zoom...the desktop and mobile apps are easy to work for users and both make meetings a click away.
- Integrates with our Outlook
- Chat and Phone are easy to use
- adhoc meets and scheduled meetings are just a few steps to get started and scheduled
- would love to see more audio meeting features
- exchange online features...calendar sync
September 07, 2023
Use M.Teams if you can instead and save your money.
Score 1 out of 10
Vetted Review
Verified User
In my opinion, a dangerous platform to rely on.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.
So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.
So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
- Popular
- Can work in and outside China
- lack of staff
- staff cant problem solve or understand english
August 18, 2023
A brilliant video conferencing app
Score 8 out of 10
Vetted Review
Verified User
Zoom is a terrific video conferencing software. We have been using it ever since the pandemic set in to connect with our clients from remote locations. It is very popular and every one is aware of it so there is no learning curve and the easy to use UI makes it quite hassle free to use.
- Host Controls
- Video Quality
- Screen Sharing
- Security
- Audio quality
- Consumption of internet bandwidth
We currently use Zoom for customer calls, meeting with customers, and meeting internally. We also use it to record training videos and staff meetings for internal purposes.
- It allows us to connect with each other and customers easily and quickly by simply sending a link.
- It is user-friendly.
- It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
- It would be nice if the 40 minute time limit weren't an issue.
- The customer service hasn't always been great.
June 24, 2023
Seamless Connectivity For Video and Audio Sessions
Score 7 out of 10
Vetted Review
Verified User
I'm a psychotherapist and I use it to consult [with] my clients. Since Covid started, I needed a way to interact with my clients and I'm lucky to have found Zoom. I can easily set appointments and exchange information through Zoom's seamless video sessions.
- Better video quality.
- Virtual background.
- I can arrange a collective session with more [than] 5 people. By the way, I use it for counseling and group therapy sessions.
- So many controls, sometimes I get confused.
We have customers which use our products. Whenever they face any issues with configuration or bugs in the software, they open up a ticket with us. We then use Zoom to organise a meeting after consulting their preferred time and then debug the problem by taking remote access to their system. The audio option helps us to be on top of the issue with the customer.
- Audio clarity.
- Copy-paste option to the customer's screen.
- Clarity with even less data bandwidth.
- Easy to use.
- Minimizing and maximizing the screen is a bit confusing
- At times, the meeting invites accepted in outlook does not show up in the zoom application.
- I would prefer if the app is always signed in,
April 03, 2023
A Great Solution, worth every penny
Score 8 out of 10
Vetted Review
Verified User
As Covid-19 spread an lockdowns started we needed a solution to allow us to communicate internally as we switched to working remotely. Zoom offered us the ability to video chat and ability to share screens. It was incredibly stable offering an amazing experience for our users. We also used it to engage with the community as it was one of the most recommended products on the market and simple enough for users to start to use.
- Single Sign On - Intergation with our Active Directory
- Incredible video/audio quality
- Settings to limit abuse by participant
- Recording quality could be improved
- Auto-update could be improved. We had to manually update some clients from unsupported versions of the software
March 30, 2023
Easy to Sign Up / Difficult to Cancel
Score 2 out of 10
Vetted Review
Verified User
I have used Zoom on a regular basis for my business and was pleased with its performance. However, when I sold my company, I did not cancel my subscription while my business address was still active. Once I remembered to cancel this subscription, I tried to log in using my old business email and was prompted to enter a code that was sent to my old email address. As I no longer had access to that email, I was unable to access the code nor the Zoom account. Zoom Support instructed me to send an email and I have been in an endless loop of replies and delays in trying to cancel my subscription. I understand that this can happen according to online chats, but Zoom refuses to resolve what is really a simple situation.
- Signing Up
- Access to Features and Services
- Billing Credit Card on Timely Basis
- Moving my open ticket around with the organization to hide the fact it is not resolved
- Canceling your subscription if your email is not accessible is problematic
- Chatbot is not helpful
- Support does not return replies in a timely basis
March 03, 2023
Zoom lives up the hype
Score 8 out of 10
Vetted Review
Verified User
As the remote working becomes a norm even after the pandemic, remote meeting platforms such as Zoom become import tools for our daily working. We use Zoom for our daily standup meeting and more.
- Instant chat/messager tool
- Meeting with large group of people
- Integration with other tools
- Zoom uses huge amount of computer resources such CPU and memory. For computers without advanced hardware, this cause a lot of issue
- Zoom should allow users to adjust their quality of video and other settings according to their computer hardware.
- We'd like to see a more lightweight Zoom which has more simple UI and consume less system resource.
Score 8 out of 10
Vetted Review
Verified User
I used Zoom for video conferencing that was used for variety of purposes in my organisation such as remote team collaboration, virtual meeting, webinar, and online training. Zoom addresses the business problem of facilitating remote communication and collaboration, particularly in my organisation with distributed teams with remote workers. The scope of use case for Zoom can vary depending on the organisation's needs, from small meeting to large webinars or virtual events.
- Video and audio quality
- Integration with other tools
- Screen recording and virtual whiteboard
- Security and privacy concerns
- User interface
- Customization options
January 20, 2023
Zoom Phone System - Not as advertised
Score 1 out of 10
Vetted Review
Verified User
Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as VoIP.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.
- Selling a Phone System
- Mediocre Setup portal
- Easy add-on tool
- recording of call cost money
- Need to purchase one number per user, which cost money, if not they cannot call out
- Lack of compatibility with Voip phones
December 19, 2022
ZOOM - a good alternative to Google Meet
Score 8 out of 10
Vetted Review
Verified User
We are using Zoom in our organization to organize and connect during bigger events including external parties. The problem that Zoom is addressing was the limitation that other similar solutions presented, i.e. Google Meet requires any sort of Gmail account to log in to the system, while MS Teams requires installing heavy software that does not always run smooth on Mac ecosystem.
- Video calls for bigger groups including external parties
- Long video calls - the tool is not heave when it comes to system requirements
- Zoom does a good job in filtering background noises and highlighting the current speaker
- Light web-based solution would be appreciated
- There are some concerns about the privacy issues (maybe rumors but can be discouraging)