TrustRadius
Zoom is an online meeting and video conferencing platform.https://dudodiprj2sv7.cloudfront.net/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom Video CommunicationsSharing your screen, not your pain2018-06-15T17:51:30.888ZZoom is being used by our business every single day. We use Zoom for group meetings since some of us work remotely. Zoom is also used when we introduce our application in demos to potential buyers. I personally use Zoom to help support clients on our app when they need simple guidance or if we need to walk through a complicated task or issue that's easier to view and communicate while looking at the issue together compared to sending back and forth emails which can take up valuable time.,Zoom has a really nice user interface that I find simple to use.
The connection to Zoom has been very stable in my experience.
Zoom works really well on both Mac and PC. I've also heard it runs pretty well on Linux (I do not have any experience with the Linux version).,I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.,10,It's allowed a more personal touch and correspondence with clients. Putting a face behind a phone call or an email.
Using screenshare helps clear up the communication so both parties are getting the right data so we can either supply what the client is looking for or assist with what's not working for them.,I have not used Zoom Rooms, so I can't place a fair comment on this.,GoToMeeting, Join.me, Google Hangouts and Skype,Freshdesk, Chargify, SendGrid Marketing Email, WordPress, Weebly, Acuity Scheduling,No,10,No,I cannot describe a time that Zoom provided me or my team with exceptional support for this product. But just because I haven't had a story doesn't mean that their exceptional support isn't there!Eric WeissZoom is amazing - no other call platform compares!2018-06-14T20:49:06.551ZZoom is used as our primary means of doing audio/video calls. The entire company uses Zoom as well as our customers. I first used Zoom here doing my interview process. Zoom addresses the problem of reducing the friction associated with setting up audio/video call software. Zoom does an amazing job here - the footprint of the software is minimal.,Zoom is extremely easy to set up. It only took about 3s from downloading to installing.
Zoom is extremely small. The download was tiny, less than 10MB in size!
The call quality with a reasonable internet connection is extremely good. I've rarely had issues with call quality.,Zoom could do a better job with moving some of the calls to action buttons in easier to see areas. Every now and then folks can't initially find where to click to share their screen.
I'd like to the ability to paste images into the chat.
It would be nice if the chat transcript could be downloaded for the host. I haven't seen this offered.,10,No matter what, Zoom is amazing for collaboration.
Zoom's Slack integration makes Zoom calls nearly immediate to generate!
The ability to save recordings is very simple and easy to share with colleagues who couldn't attend calls.,We do not use Zoom Rooms. At least I have not used Zoom Rooms.,WebEx Meetings, Skype, Skype for Business, GoToMeeting and FreeConferenceCall.comPeter FiliasZoom is Your Remote Consulting Friend2018-06-14T20:23:17.939ZI use Zoom in my solo marketing practice to work with clients remotely, which saves a ton of time for both of us — rather than meeting in person. It's a great way to demo software, explain Google Analytics results, walk through a design, etc. I also plan to use it to run webinars for promotional purposes.,It takes under a minute to set up a link to email to clients. That's great, especially when you're in the middle of a call and need clients to jump on the computer with you.
I'm not particularly fond of being on camera, so it's easy to use Zoom without it.
The free version is pretty robust, but at $15/mo, upgrading isn't a big issue.
It's a significant part of my marketing stack, and I recommend it all the time.,This is a rare thing to say, because I'm always evaluating low-cost marketing software, but I haven't found any problems yet. Could be because I haven't moved beyond the Web conferencing features.,10,Definitely saves a ton of time.
Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!,Haven't tried them out yet.,GoToMeeting,Airtable, Insightly, Buffer, Google Analytics, MailChimpRobbin BlockZoom - best group call software2018-04-19T19:50:53.246ZWe use Zoom for group calls, screen sharing, presentations, webinars. international calls, training and more. Zoom works great on any platform. It's a better alternative to Skype, Facebook video calls, Google Hangouts and Apple Facetime. I can record all the calls to the cloud for future replays. I use Zoom almost daily.,Record sessions
You can record your calls on your computer or in the cloud.
You can have multiple people talking on a call.,It would be nice to have "profiles". Both my wife and I use our Zoom account. It would be great to be able to click a button and switch between our display names.
Chromecast support would be nice to be able to have the screen and audio casted to a TV using Chromecast.
Make it cheaper.,10,The cost of Zoom at the level that I use it is affordable.
I've been able to have seamless meetings with attendendants all over the world at the same time.
It's cheaper than GoTo Meeting,n/a,GoToMeeting, GoToWebinar and Google Hangouts,Dropbox Business, PayPal Here, MailChimpAndy RyanIn one word, Zoom is Reliable.2018-04-06T20:43:46.756ZOur company has four locations across Canada and we need all to share information and have working meetings.
Zoom has become the preferred video conferencing service in all our departments. Sometimes one department has two or three meetings in a single week.
Even though the organization has a conference call system, we have more productive meetings when we can see each other on the screen. People tend to focus more and it is almost impossible to do other things during the meeting while the other members of the team are looking at you.,The most important strength we have identified with Zoom is its reliability. In 2016 our teams were using either Zoom or another well-known video conferencing service but little by little Zoom became the preferred option. It was almost natural selection, where the most reliable service survived. The audio and video have little or no problems, no lost connections, audio echoes, robot voice, frozen video, etc.
Zoom has one great advantage over its close competitor and it's the ease of use. The other service became too complicated as there were a lot of compatibility problems with their business and personal versions installed in the computers. Zoom works smoothly regardless of the version that every member of the meeting is running. You can run the browser version or the desktop app without any complications.
The meeting ID number is very helpful to organize meetings. Sometimes this feature is overlooked, but it is crucial to have perfectly clear what meeting you are attending. It's like having your own meeting room with the door closed, instead of having a conversation in the middle of the lunchroom in an open space.
Screen sharing in Zoom also runs smoothly. It is very convenient that you still have the small windows with the live video of the participants, while most of your display is showing the screen that is being shared.
Audio detection is a nice feature that promotes focus. Whenever one member of the meeting starts talking, the main window shows his/her video so you don't have to be guessing who is talking and saves you those fractions of a second where your brain is trying to match the audio with one of the many thumbnails showing the video of the participants. In conversations or discussions, this makes a big difference.,The interface is not that intuitive. Even for frequent users, it is common to go through some trial and error to do what you want to do, no matter what you did exactly the same last week. For example sharing your screen, muting your audio, etc.
Time management is not embedded in the interface, or at least it's not obvious. When running a limited time meeting it is annoying to get cut off all of a sudden because nobody noticed that the time was running out. It would be very helpful to have a warning clock during the last minutes of the conference.
Creating meeting IDs in advance is possible but is not that easy. You need to know your way in the application to find the way to schedule a meeting ID. I would like to see a simple button to do it easily.,9,Zoom has had a positive impact on our organization because the meetings are more productive. We don't waste time fixing technical problems, in the past with a different service, sometimes we had to mute the video conference and use the phone conference system for the audio. This was very distracting and time-consuming.
In the near future our organization plans to stop paying the monthly fee for the phone conference service, this will result in some cost savings.
Team building has been a priority in recent months in our organization. We have a lot of new people and Zoom has been a great way to put a face -and a voice- to each one of the new names in our organization chart.,For the moment we don't use Zoom Rooms in our organization.,Skype and Skype for Business,Skype for Business, NetSuite, Google DriveJulián González
Windows, Linux, Mac
Zoom
418 Ratings
