Automate Me, Baby!
January 02, 2020

Automate Me, Baby!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

We use ConnectWise Automate as our RMM platform. We are happy with the product as a whole. We are using the on-premise version of the software. One complaint we do have is the slowness of the application. However, they are moving more and more functions over to the web URL. At one point, we switched from Labtech over to Kaseya. Kaseya was substantially less expensive, however, we ended up switching back to Labtech within 8 months due to the technical support and lack of features within Kaseya.
  • Computer Management
  • Remote Control
  • Performance
  • Integration
  • Positive - productivity and saved technician time.
We have used Kaseya. It is not nearly as functional or reliable as ConnectWise Automate.
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.

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Well suited for managed service providers as well as larger companies with over 200 computer assets. Less appropriate for smaller companies or managed service providers that are doing more break-fix services and not real management. The software would work well in government or municipal entities in addition to MSPs.

ConnectWise Automate Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation