ConnectWise Automate works well...if you invest the time
Richard Anderson | TrustRadius Reviewer
July 13, 2017

ConnectWise Automate works well...if you invest the time

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate, formerly LabTech

Our organization supports over 5000 end-points across 130+ locations leveraging ConnectWise Automate's remote monitoring and management capabilities. In addition to basic monitoring and alerting ConnectWise Automate (CWA) is also leveraged for software deployment, license management, and custom-built script writing/deployment. Integration with our PSA (ConnectWise Manage) is seamless as is integration with ConnectWise Control.
  • Incredibly robust with infinite capabilities
  • Recognized as one of the top 2 RMMs in the industry
  • Strong community/forum users
  • Ample add-ins for integrating with other vendor tools
  • Incredibly robust -- unlikely you'll ever leverage 100% of what CWA has to offer
  • Requires dedicated resource(s) in order to fully leverage scripting and customization capabilities
  • Thick client -- slow to load and bulky to use.
  • Given that CWA is an industry standard - we hire more and more techs with pre-existing experience - which decreases our training time for new techs
  • Having a single pane of glass for managing a diverse set of data, tools and end-points is a time-saver
  • Strong integrations with ConnectWise Manage and ConnectWise Control is a huge time saver
The larger RMMs compare side by side fairly well -- a more compelling argument for deciding on an RMM has to do with your PSA (and integrating with it) and other tools (AV, backups, etc.) -- and integrating with those. CWA integrates well with the tools we use - so it's an easy decision. Your decision may be different.
For larger MSPs with dedicated NOC personnel - this is a great selection. For smaller MSPs looking for basic monitoring and alerting, there are easier and cheaper solutions that should be considered.