If you are an MSP, you should be using ConnectWise Automate.
October 29, 2019

If you are an MSP, you should be using ConnectWise Automate.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

I use it daily in my technical support role. It is used across my organization.

Pros

  • Seamless integration with other ConnectWise products.
  • Works well and is feature rich.
  • Allows me to access servers at anytime for patching and maintenance.

Cons

  • Honestly, there is not much I would change.
  • As far as I am concerned; it is the best by far.
  • Might be a little expensive for small MSP's...But worth the investment.
  • It has been a positive ROI as we have been much more efficient since implementation.
  • Our clients seem happier that we can service them more effectively.
It is, by far, the best solution we have ever used. The others are not even close.
Prompt and precise resolutions to the few issues I have had.

Do you think ConnectWise Automate delivers good value for the price?

Yes

Are you happy with ConnectWise Automate's feature set?

Yes

Did ConnectWise Automate live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Automate go as expected?

Yes

Would you buy ConnectWise Automate again?

Yes

Medium MSP's who need a solution to manage multiple clients and access their machines for maintenance and help desk support.

ConnectWise Automate Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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