My ConnectWise Automate (formerly LabTech) Review
February 19, 2019

My ConnectWise Automate (formerly LabTech) Review

Gawain Stern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

Our entire Service Team uses ConnectWise Automate (formerly LabTech). It gives us the power to automate the management of a greater number and broader range of endpoints, maximizing our efficiency and our profitability. We use the scripting and numerous connected products, such as Warranty Master and ConnectWise Control (formerly ScreenConnect). Screens like Dataviews and tabs like Hardware are immensely useful.


  • It's better than Kaseya.
  • It's flexible, allowing our integration team to leverage the data therein, creating custom tools that empower and accelerate us.
  • It's fairly stable, considering its immense power.


  • Its interfaces have a wide variety of looks and feels, and it might be nicer if it were more cohesive.
  • Documentation of usage and features can be hard to locate at times.
  • A little more memory stability would be nice.
  • Has positively impacted ROI to allow us to expand internationally.
  • Has allowed us to expand our domestic offices to multiple sites.
  • Has allowed us to invest in equipment for our service team.
ConnectWise Automate (formerly LabTech) took us a while to implement and adopt, but it was worth the time, cost, and effort.
ConnectWise Automate (formerly LabTech) is best suited for mid-size to large MSPs; it might be a bit much for the one-man-show or smaller MSP.

ConnectWise Automate Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation


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